[Libreoffice-bugs] [Bug 116679] All modules crash in Format > Character, or opening Print dialog (Crash in: RC96E100.DLL driver) with RICOH RPCS Printer selected for use (comment 14 for workaround)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116679

Julien Nabet  changed:

   What|Removed |Added

 Resolution|--- |WORKSFORME
 Status|UNCONFIRMED |RESOLVED
 Whiteboard|needsRichohNetworkPrinter   |needsRicohNetworkPrinter

--- Comment #22 from Julien Nabet  ---
Thank you for your feedback.
Let's put this one to WFM then

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[Libreoffice-bugs] [Bug 116679] All modules crash in Format > Character, or opening Print dialog (Crash in: RC96E100.DLL driver) with RICOH RPCS Printer selected for use (comment 14 for workaround)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116679

Leo  changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

--- Comment #21 from Leo  ---
Hi All,

I seem to have missed the notification of the update last year. Sorry for that. 

Anyway, we've moved over a year ago to a new office, so me and the dreaded
Ricoh printer driver haven't crossed paths for a long while. I've checked my
different PCs, but I don't have that driver installed anymore. So I'm afraid I
can't help you with reproducing this bug.

So I guess this ticket can be closed.

Thanks anyway for following up.

Regards,
Leo

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[Libreoffice-bugs] [Bug 116679] All modules crash in Format > Character, or opening Print dialog (Crash in: RC96E100.DLL driver) with RICOH RPCS Printer selected for use (comment 14 for workaround)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116679

Julien Nabet  changed:

   What|Removed |Added

 CC||serval2...@yahoo.fr
 Status|NEW |NEEDINFO

--- Comment #20 from Julien Nabet  ---
Following last Mike's comment, let's put this one to NEEDINFO?

Also, you can give a try to 6.3.5 or last 6.4.2

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[Libreoffice-bugs] [Bug 116679] All modules crash in Format > Character, or opening Print dialog (Crash in: RC96E100.DLL driver) with RICOH RPCS Printer selected for use (comment 14 for workaround)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116679

--- Comment #19 from QA Administrators  ---
Dear Leo,

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice
from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information
from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a comment that includes the information from Help
- About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3) from
http://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat:
https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug

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[Libreoffice-bugs] [Bug 116679] All modules crash in Format > Character, or opening Print dialog (Crash in: RC96E100.DLL driver) with RICOH RPCS Printer selected for use (comment 14 for workaround)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116679

--- Comment #18 from Mike Kaganski  ---
The bits "printer driver problem" and "unhandled exception was encountered
during a user callback" suggest something very close to that bug 115649 - but
of course not the same: some other callback needs love.

I appreciate all the efforts Leo have already done here; but we need some
(hopefully last) bit of information: the same thing that helped us to find and
fix bug 115649 - a minidump. Could you please use procdump from SysInternals to
get the soffice.bin minidump and post it here? Thank you!

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[Libreoffice-bugs] [Bug 116679] All modules crash in Format > Character, or opening Print dialog (Crash in: RC96E100.DLL driver) with RICOH RPCS Printer selected for use (comment 14 for workaround)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116679

V Stuart Foote  changed:

   What|Removed |Added

 CC||mikekagan...@hotmail.com
   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=11
   ||5649

--- Comment #17 from V Stuart Foote  ---
Specific issues of bug 115649 not the case here as OP reports 6.0.3.2 build
with that patch still crashes--but could be something similar.

@Mike K, plenty of traces in crash reporter--any advice for OP here?

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[Libreoffice-bugs] [Bug 116679] All modules crash in Format > Character, or opening Print dialog (Crash in: RC96E100.DLL driver) with RICOH RPCS Printer selected for use (comment 14 for workaround)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=116679

V Stuart Foote  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
  Component|Impress |LibreOffice
Version|5.4.5.1 release |5.3.0.3 release
Summary|FORMATTING: Impress crashes |All modules crash in Format
   |100% reproducible on Format |> Character, or opening
   |> Character... (Crash in:   |Print dialog (Crash in:
   |RC96E100.DLL) - RICOH RPCS  |RC96E100.DLL driver) with
   |Printer |RICOH RPCS Printer selected
   ||for use (comment 14 for
   ||workaround)
 Ever confirmed|0   |1
 Whiteboard||needsRichohNetworkPrinter

--- Comment #16 from V Stuart Foote  ---
To NEW per duplicates in crashreport.libreoffice.org

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