[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

i...@topx.it changed:

   What|Removed |Added

 Status|RESOLVED|CLOSED

--- Comment #11 from i...@topx.it ---
Everything i try to do don't solve this problem, also edit the regedit
manually, make the secure clean of all the directory where was installed, etc,
etc.
At the end i decide to format the hdd and reinstall windows and later
Libreoffice and finally work.
Maybe Windows don't like the cloaning operation.
;-)
Thank's to all for the help
Carlo

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

QA Administrators  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |INSUFFICIENTDATA

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

--- Comment #10 from QA Administrators  ---
Dear info,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

--- Comment #9 from QA Administrators  ---
Dear info,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

Xisco Faulí  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

--- Comment #8 from Xisco Faulí  ---
Hello,
Which version of Windows do you use ? I think you didn't mention it

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

i...@topx.it changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

--- Comment #7 from i...@topx.it ---
I tried all the solutions, including the complete uninstall of Libreoffice,
cleaning windows register, delete manually all the directory and traces on HDD
where ther's information about Libreoffice and try to reinstall the fresh
version.
Nothing! Impossible to install the fresh, it's accepted only 6.0.6.
I don't have any other idea, I will try to install an fresh copy of Windows.
Thank you to all for the help.
Carlo

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

--- Comment #6 from QA Administrators  ---
Dear info,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

Xisco Faulí  changed:

   What|Removed |Added

 CC||xiscofa...@libreoffice.org
 Ever confirmed|0   |1
 Status|UNCONFIRMED |NEEDINFO

--- Comment #5 from Xisco Faulí  ---
Setting to NEEDINFO until feedback is provided based on comment 4...

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

--- Comment #4 from Mike Kaganski  ---
(In reply to info from comment #0)
> I can never update it again, every time I try halfway through the installation
> it reports an error and cancels the installation in progress.

At this moment one should think to oneself: "if writing "an error" is
appropriate when reporting a problem?" ;-)

First, you should check and provide that error here verbatim.
Then, check

to find information on creating installation log. Providing it here would
*possibly* allow to recognize the problem.

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

Roman Kuznetsov <79045_79...@mail.ru> changed:

   What|Removed |Added

 CC||mikekagan...@hotmail.com
 Blocks||113117


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=113117
[Bug 113117] [META] Windows installer/uninstaller bugs and enhancements
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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

--- Comment #3 from Julien Nabet  ---
Thank you for your feedback.
Just to be sure, did you download LO from official website
https://www.libreoffice.org/download/download/ ?

Also, here are some actions to try:
- remove any LO version
- clean remnant directories (temp dirs)
- rename or remove your LO profile (see
https://wiki.documentfoundation.org/UserProfile#Windows)
- launch MS tool
- search for "LibreOffice" in Windows registry to see if there are some
remnants in order to delete them
- clean Windows registry with a tool like ccleaner ou glary utilities
- reboot and try again an install

If it doesn't work, I must recognize I could only advise a complete Windows
reinstall since perhaps cloning has some cons. But I know it's tedious and I'm
not even sure about the result.

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

--- Comment #2 from i...@topx.it ---
I tried also with the Microsoft application, the problem remains the same. I
can't install 6.2.1 and 6.1.5 and don't even update, the installation stops. It
is only possible with 6.0.6

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[Libreoffice-bugs] [Bug 124061] Impossible to use last version of Libreoffice

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=124061

Julien Nabet  changed:

   What|Removed |Added

 CC||serval2...@yahoo.fr

--- Comment #1 from Julien Nabet  ---
Could you give a try to
https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
?

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