[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

Julien Nabet  changed:

   What|Removed |Added

 Resolution|--- |WORKSFORME
 Status|NEW |RESOLVED

--- Comment #19 from Julien Nabet  ---
Thank you for your feedback, let's put this one to WFM then.

LO profile for Linux is indicated in
https://wiki.documentfoundation.org/UserProfile#GNU.2FLinux

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #18 from murali  ---
Great. LO is working fine, special character and all.
I had forgotten to reset the profile file last time. (Sorry for that and
wasting your time.) 
So I went back to safe mode and following instructions from
'https://wiki.documentfoundation.org/UserProfile', disabled Hardware
Acceleration and reset user profile. 
Thank you.
PS. By the way, when I tried to locate the user profile via
Tools>Options>LO>Path I didn't see anything with that name. So I hadn't made a
backup. In case I need to do something like that in future, how do I locate the
profile?
The crash was happening with old and new files.

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #17 from Julien Nabet  ---
(In reply to Julien Nabet from comment #14)
> ...
> Now I must search why there would be more font in maRecentCharFontList than
> in maRecentCharList.
> ...
After having taken a look, I must recognize I don't know how the lists can have
different sizes.

Also, I tried to reproduce the pb by following your last comment, I don't
reproduce this.

Do you reproduce this with a brand new file or just some specific files?
If only specific, could you attach it after having sanitized it if necessary
(see
https://wiki.documentfoundation.org/QA/Bugzilla/Sanitizing_Files_Before_Submission)

Also, please rename again your LO profile to be sure, there's no remnant after
having uninstalled LO installed from dpkg.
Indeed, I think I asked you to rename your LO profile before uninstalling LO
installed manually with dpkg and installing LO from ppa.

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #16 from murali  ---
By the way, after reinstallation via PPA, the LO version is 6.4.2.2

Version: 6.4.2.2
Build ID: 1:6.4.2-0ubuntu0.18.04.3
CPU threads: 4; OS: Linux 5.3; UI render: default; VCL: x11; 
Locale: en-IN (en_IN); UI-Language: en-US
Calc: threaded

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #15 from murali  ---
Okay. Yes, I was trying to insert an 'em dash', a special character.
This is how it goes.
I click on the symbol icon in the toolbar, Writer crashes.
I click on Insert in the menu bar,no problem, I then click on 'Special
Character', writer crashes.

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

Julien Nabet  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
 Ever confirmed|0   |1

--- Comment #14 from Julien Nabet  ---
Thank you for the backtrace! Very interesting!

Taking a look at this loop here:
260  void SvxCharacterMap::updateRecentCharControl()
261  {
262  int i = 0;
263  for ( std::deque< OUString >::iterator it = maRecentCharList.begin(),
it2 = maRecentCharFontList.begin();
264  it != maRecentCharList.end() || it2 != maRecentCharFontList.end();
265  ++it, ++it2, i++)
266  {
267  m_aRecentCharView[i].SetText(*it);
268  vcl::Font rFont = m_aRecentCharView[i].GetFont();
269  rFont.SetFamilyName( *it2 );
270  m_aRecentCharView[i].SetFont(rFont);
271  m_aRecentCharView[i].Show();
272  }

(See
https://opengrok.libreoffice.org/xref/core/cui/source/dialogs/cuicharmap.cxx?r=b5bde198#260)

I think "it" variable may be equal to maRecentCharList.end() but we would stay
in the loop because it2 != maRecentCharFontList.end()

Now I must search why there would be more font in maRecentCharFontList than in
maRecentCharList.

Just to be sure, when you say "symbol" you mean "special character"?
Also do you insert a specific symbol to have the crash or do you have the crash
with any symbol? What font do you select?

Let's put this one to NEW since there's a bt.

Could you provide step by step

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

Julien Nabet  changed:

   What|Removed |Added

 Attachment #159854|backtace of crash   |backtrace of crash
description||

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

Julien Nabet  changed:

   What|Removed |Added

   Keywords|wantBacktrace   |haveBacktrace

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #13 from murali  ---
Created attachment 159854
  --> https://bugs.documentfoundation.org/attachment.cgi?id=159854=edit
backtace of crash

Sending you the backtrace file. Electric supply was down the whole day. Hence
the delay. My time zone is +5.30 GMT. I usually get time to attend to this
matter between 16.30 and 20.30 GMT.

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

Julien Nabet  changed:

   What|Removed |Added

   Keywords||wantBacktrace

--- Comment #12 from Julien Nabet  ---
(In reply to murali from comment #11)
> I uninstalled LO through the synaptic manager and reinstalled using the PPA
> as suggested by you. But it hasn't helped.

Ok I supposed you installed at least LO 6.4.2.
Could you try to retrieve a backtrace? (see
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace)

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #11 from murali  ---
I uninstalled LO through the synaptic manager and reinstalled using the PPA as
suggested by you. But it hasn't helped.

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

murali  changed:

   What|Removed |Added

 Ever confirmed|1   |0
 Status|NEEDINFO|UNCONFIRMED

--- Comment #10 from murali  ---
ok. I'll do that and report back.

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

Dieter  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #9 from Julien Nabet  ---
Try to uninstall LO you had installed with dpkg then install last LO version
from LO ppa (see https://launchpad.net/~libreoffice/+archive/ubuntu/ppa).
For this, add the LO ppa to apt sources.

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

murali  changed:

   What|Removed |Added

 Ever confirmed|1   |0
 Status|NEEDINFO|UNCONFIRMED

--- Comment #8 from murali  ---
>Linux version 5.3.0-46-generic (buildd@lcy01-amd64-013) (gcc version 7.5.0 
>(Ubuntu 7.5.0-3ubuntu1~18.04)) #38~18.04.1-Ubuntu SMP Tue Mar 31 04:17:56 UTC 
>2020

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

Dieter  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||dgp-m...@gmx.de
 Ever confirmed|0   |1

--- Comment #7 from Dieter  ---
(In reply to Julien Nabet from comment #6)
> You didn't respond about which Linux distrib you use.

=> NEEDINFO

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #6 from Julien Nabet  ---
You may encounter a dependency problem since you used dpkg.
Linux packages available are provided for maintainers of repositories for the
different distributions.

You didn't respond about which Linux distrib you use.
For Ubuntu for example, you got LO ppa

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #5 from murali  ---
(In reply to Julien Nabet from comment #4)
> Did you install any specific fonts? If yes, could you disable for the test?
> Also, could you give a try at
> https://wiki.documentfoundation.org/QA/FirstSteps ?

>No, I haven't installed new fonts.
>I have installed from a deb file downloaded from the libre office site.
>The problem I reported gets resolved when running in safe mode. But returns in 
>normal mode. I tried disabling hardware acceleration and restoring last known 
>working configuration but that doesn't help.
>I couldn't trace out the path to my 'profile' though I tried the method given 
>in the help file you mentioned 
>.
>How can I locate it and how do I make a backup of that file?>

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #4 from Julien Nabet  ---
Did you install any specific fonts? If yes, could you disable for the test?
Also, could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps
?

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

murali  changed:

   What|Removed |Added

 Ever confirmed|1   |0
 Status|NEEDINFO|UNCONFIRMED

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

--- Comment #3 from murali  ---
(In reply to Roman Kuznetsov from comment #2)
> please:
> 
> 1. Write info from Help->About dialog here
> 2. Try use newer version of LibreOffice

I have upgraded to the latest version. But the problem persists.

Version: 6.4.3.2
Build ID: 747b5d0ebf89f41c860ec2a39efd7cb15b54f2d8
CPU threads: 4; OS: Linux 5.3; UI render: default; VCL: gtk3; 
Locale: en-IN (en_IN); UI-Language: en-US
Calc: threaded

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

Roman Kuznetsov <79045_79...@mail.ru> changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||79045_79...@mail.ru
 Ever confirmed|0   |1

--- Comment #2 from Roman Kuznetsov <79045_79...@mail.ru> ---
please:

1. Write info from Help->About dialog here
2. Try use newer version of LibreOffice

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[Libreoffice-bugs] [Bug 132193] Writer crashes when trying to insert symbol

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=132193

Julien Nabet  changed:

   What|Removed |Added

 CC||serval2...@yahoo.fr

--- Comment #1 from Julien Nabet  ---
On which Linux distrib are you?
Please give a try to a recent LO version.
Indeed, 6.0.7 is quite old.

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