[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 QA Administrators changed: What|Removed |Added Resolution|--- |INSUFFICIENTDATA Status|NEEDINFO|RESOLVED -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 --- Comment #10 from QA Administrators --- Dear cbolin, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 --- Comment #9 from QA Administrators --- Dear cbolin, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 BogdanB changed: What|Removed |Added Blocks||113117 Referenced Bugs: https://bugs.documentfoundation.org/show_bug.cgi?id=113117 [Bug 113117] [META] Windows installer/uninstaller bugs and enhancements -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 BogdanB changed: What|Removed |Added Status|UNCONFIRMED |NEEDINFO Ever confirmed|0 |1 CC||buzea.bog...@libreoffice.or ||g --- Comment #8 from BogdanB --- Cbolin, try to instal 7.0.1.2 and try this: Help - Restart in Safe Mode - check that 2 options from Factory Settings. Please came back and comment if this helped you. -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 Dieter changed: What|Removed |Added Component|Writer |Installation -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 --- Comment #7 from Telesto --- (In reply to Telesto from comment #6) > 1. Launch LibreOffice in safe-mode search libreoffice safe-mode > 2. Second bullet in the safe-mode dialog -> Configure -> Disable Hardware > acceleration > 3. Apply & Restart > > Assume the initial crash be a Skia Vulkan issue > The process still running after a crash is bug 133770 So, sorry missed comment 2 -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 --- Comment #6 from Telesto --- 1. Launch LibreOffice in safe-mode search libreoffice safe-mode 2. Second bullet in the safe-mode dialog -> Configure -> Disable Hardware acceleration 3. Apply & Restart Assume the initial crash be a Skia Vulkan issue The process still running after a crash is bug 133770 -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 --- Comment #5 from Mike Kaganski --- Anyway, what I wrote only relates to the proposal to (add an option to) remove user profile. The issue here is the problem with the profile itself, not with installer, and so I didn't address that specific part. I suspect that this might get closed eventually WORKSFORME or something like that, as cleaning up the profile had expectedly fixed the problem (and we never suggest to start reinstalling the program in cases of these problems; everywhere the profile resetting is mentioned; and we have special menu entries for safe mode to help with that). Of course, if you have a reproducible scenario which user actions lead to the profile corruption, that would be immensely helpful here, to find where the bug is, that might be fixed. -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 --- Comment #4 from Mike Kaganski --- (In reply to cbolin from comment #3) > Respectfully, I disagree. I'm not talking about reinstalls or upgrades. > > The way it is now there is no way for a user to remove all LibreOffice? > Isn't that what a full uninstall in any context means? > > In any case there should be the *option* for a complete uninstall. Perhaps > a checkbox. Clearly there are times when someone would want to completely > remove any product. > > How is that in any way a disruption? Again, no. User settings in LibreOffice are completely separate from the program itself. And it would be even impossible to remove the settings. User profile is *not* created by installation. It is created by the *program* (typically on its first start). So installer can't remove what it didn't create. The default placement of the settings (under the user's profile, i.e. AppData) is just a default. User may create a program profile anywhere user wants; and start LibreOffice using a command line to use that different profile. So user profile is kind of data created by LibreOffice, in a sense like documents it creates. (And note that that includes user customizations, like dictionaries or templates; the profile of LibreOffice is way more complex than any typical thing of other programs, with its thousands settings, and even more things like extensions, etc. The profile complexity is what makes it prone to corruption, unfortunately). No program that I know has an option to remove documents; and for LibreOffice, this is the equivalent to removing documents. The profile is specific to user. There may be several users on system; and uninstall will be run on behalf of one user, so it will even be unable to know where all the profiles could be created, or access them - because of permissions. And when uninstalled, there would be nothing on system that could remove the files after those users log on. All in all, there is no way to remove profiles on program removal, and that would be unreasonable task. I don't think we should even try to invent that mechanism, because it is absolutely incompatible with the profile concept in LibreOffice, no matter how it might look similar to some other programs (which anyway necessarily suffer from at least part of mentioned problems btw). -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 --- Comment #3 from cbo...@gmail.com --- Respectfully, I disagree. I'm not talking about reinstalls or upgrades. The way it is now there is no way for a user to remove all LibreOffice? Isn't that what a full uninstall in any context means? In any case there should be the *option* for a complete uninstall. Perhaps a checkbox. Clearly there are times when someone would want to completely remove any product. How is that in any way a disruption? -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 --- Comment #2 from Mike Kaganski --- (In reply to cbolin from comment #1) > Shouldn't a full uninstall remove previous settings? No. User settings must stay intact on updates/reinstalls etc. What you saw (corrupted profile) might be a coincidence, or a bug, but it is not an indication that profiles should be cleared; that would be a major disruption in general. -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 135520] new install of 7.0.0 causes endless restarts
https://bugs.documentfoundation.org/show_bug.cgi?id=135520 --- Comment #1 from cbo...@gmail.com --- UPDATE: I reinstalled a 4th time, every time it tries to recover a document even though I do a FULL uninstall every time. I reset all settings/profile to factory default and I can again restart. Shouldn't a full uninstall remove previous settings? -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
