[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

Michael Stahl  changed:

   What|Removed |Added

  Attachment #64530|application/octet-stream|application/zip
  mime type||

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

Stephan Bergmann  changed:

   What|Removed |Added

 Status|REOPENED|RESOLVED
 Resolution||FIXED

--- Comment #26 from Stephan Bergmann  2012-08-10 10:04:56 
UTC ---
(In reply to comment #21)
> Unfortunately, even if I was not able to duplicate the issue with previous 
> test
> builds, now I have downloaded the new version (LO 3.5.5/Mac) and I'm unable to
> get it working with my profile again. The problem was partially fixed: there's
> no crash after profile reset. But it still doesn't start with old profile 
> data.
> 
> To be more precise: Same configuration as in first post, same situation, but
> this time updating 3.5.4 -> 3.5.5
> Result: Crash

We tried to figure this out offline, but with little success:

"Sorry, looks like I'm running out of ideas then.  From the symptoms you
describe, I would have come to the conclusion that it must be a corrupted
common.rdb.  However, that wouldn't explain why the problem could be observed
for multiple user settings.  Also, the common.rdb you sent works fine here. 
Unfortunately I cannot set up a scenario where I could reproduce your problem.

"If removing the per-user ~/Library/Application
Support/LibreOffice/3/user/extensions/bundled tree does help you, I have no
better idea for now than to remove that once per user.  (It is only a cache and
is automatically recreated upon the next start of LO.) Incidentally, the fix
for another bug (
'Autocorrection TWo INitial CApitals does not work because of bundled
extensions problem') will automatically remove that cache after a LO upgrade;
it will be available in LO 3.7 and hopefully also in LO 3.6.1."

So I'm setting this issue back to RESOLVED FIXED for now, as the original
problem /is/ fixed.

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

--- Comment #25 from Stephan Bergmann  2012-07-23 15:15:17 
PDT ---
(In reply to comment #24)
> This is the profile data used while trying to update LO.

I unfortunately cannot reproduce any problems with that profile data.  Will try
to produce an unstripped Mac OS X LO 3.5.5 installation set that maybe gives a
more useful crash log.

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

--- Comment #24 from Michal Kukuča  2012-07-23 06:31:08 PDT 
---
Created attachment 64530
  --> https://bugs.freedesktop.org/attachment.cgi?id=64530
Profile data from ~/Library/…

This is the profile data used while trying to update LO.

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

--- Comment #23 from Stephan Bergmann  2012-07-23 06:23:22 
PDT ---
Michal, can you make available a zip of the problematic old profile data?

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

Stephan Bergmann  changed:

   What|Removed |Added

  Attachment #64451|application/octet-stream|text/plain
  mime type||

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

--- Comment #22 from Michal Kukuča  2012-07-20 14:48:21 PDT 
---
Created attachment 64451
  --> https://bugs.freedesktop.org/attachment.cgi?id=64451
Crash log from 3.5.4 -> 3.5.5 update

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=50603

Michal Kukuča  changed:

   What|Removed |Added

 Status|RESOLVED|REOPENED
 Resolution|FIXED   |
 Ever Confirmed|0   |1

--- Comment #21 from Michal Kukuča  2012-07-20 14:46:44 UTC 
---
Unfortunately, even if I was not able to duplicate the issue with previous test
builds, now I have downloaded the new version (LO 3.5.5/Mac) and I'm unable to
get it working with my profile again. The problem was partially fixed: there's
no crash after profile reset. But it still doesn't start with old profile data.

To be more precise: Same configuration as in first post, same situation, but
this time updating 3.5.4 -> 3.5.5
Result: Crash

Console says: 20.7.2012 16:19:45,745 com.apple.launchd.peruser.1025:
([0x0-0x21021].org.libreoffice.script[242]) Job appears to have crashed: Bus
error: 10

Crash log in the attachment.

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

Stephan Bergmann  changed:

   What|Removed |Added

 Status|UNCONFIRMED |RESOLVED
 Resolution||FIXED

--- Comment #18 from Stephan Bergmann  2012-06-18 04:19:37 
PDT ---
Clarified offline with Michal that

"fdo#50603: Close fds across a restart of soffice on Mac OS X" (backported to
LO 3.5) would fix both of his issues, the crash after upgrading (as in
attachment 62404 from the original description) as well as the crash when
creating a new user profile (as in attachment 62953 from comment 5, which in
turn is the same crash as in attachment 62966 from comment 12).

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

Stephan Bergmann  changed:

   What|Removed |Added

Version|LibO 3.5.4 release  |LibO 3.5.0 Beta2

--- Comment #15 from Stephan Bergmann  2012-06-18 04:06:40 
PDT ---
Investigated into this via offline communication with Michal, found out "OK, I
think I understand the problem now.  (It indeed requires both (a) installing an
additional LO language pack -- so that LO restarts itself upon first start for
a fresh user, as it considers the per-user extension data 'not in sync' due to
the additional dictionary extension that comes with the language pack, and (b)
having the user's home directory on something like AFP, causing failure to open
the same file twice for writing from the same PID.)"  The (first) such
problematic file happens to be uno_packages/cache/log.txt in the per-user
configuration directory, which causes an unhandled exception to be thrown when
opened for writing a second time via UCB.

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

--- Comment #14 from Michal Kukuča  2012-06-14 01:58:45 PDT 
---
Yes I can, it just displays an update window with "No new updates available"
message.

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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--- Comment #13 from Stephan Bergmann  2012-06-14 01:50:36 
PDT ---
The crash is always from within the automatic update check thread, so when it
will happen is somewhat non-deterministic.  (For example, that it happened just
while you switched the language to Slovakian is mere coincidence.)

In a scenario that is known to be bad, can you manually do "Tools - Extension
Manager... - Check for Updates..." to see whether it outputs anything that
could give us more of a clue?

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=50603

--- Comment #12 from Michal Kukuča  2012-06-13 07:07:55 PDT 
---
Created attachment 62966
  --> https://bugs.freedesktop.org/attachment.cgi?id=62966
Crash log from the language change English > Slovakian

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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https://bugs.freedesktop.org/show_bug.cgi?id=50603

--- Comment #11 from Michal Kukuča  2012-06-13 07:05:17 PDT 
---
OK, there are no shared extensions, only installation.

Further testing:
- Wiped out all traces of LO from the client, created a brand new network user,
installed LO 3.5.3 (en-US) > Works like charm.
- Deleted LO 3.5.3 from the client, installed LO 3.5.4 (en-US) > Still works!
- Wiped out everything again…
- Installed LO 3.5.3 (en-US).
- Installed langpack_sk.
- Works normally.
- Deleted LO 3.5.3.
- Installed LO 3.5.4 (en-US).
- Installed langpack_sk (for 3.5.4 of course).
- Works… … ?
— Wait, I still have it in English. > Opening Preferences, setting Slovakian in
Languages tab > OK. BOOM!
I'm posting that as a third crash report.
This means, that there is probably some problem with the slovak language pack
(which installs an entire bunch of extensions).

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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--- Comment #10 from Stephan Bergmann  2012-06-13 05:59:49 
PDT ---
(In reply to comment #9)
> I have not installed anything besides LO + l10n pack.

Good to know.

> Where should I look?

"Tools - Extension Manager..." would give the full list of extensions (when all
three "Type of Extension" are checked, "Installation", "Shared", and "User").

I'm just thinking about an easy way to retrieve better information about your
problem.  I'll come back to you later.

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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--- Comment #9 from Michal Kukuča  2012-06-13 05:23:45 PDT 
---
I have not installed anything besides LO + l10n pack. Where should I look? I'm
just trying to replicate this with the base install only (without the
localization) and a new (temporary) network user.

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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--- Comment #8 from Stephan Bergmann  2012-06-13 05:00:26 
PDT ---
>From attachment 62953, this looks like ExtensionManager::getAllExtensions
(desktop/source/deployment/manager/dp_extensionmanager.cxx) catching and
rethrowing an exception (and that is not handled up the call stack; any of
DeploymentException, CommandFailedException, CommandAbortedException,
IllegalArgumentException, RuntimeException).

Maybe a problem with one of the extensions that are installed---do you have any
extensions installed as "shared" ones in your scenario?

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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Michael Meeks  changed:

   What|Removed |Added

 CC||sberg...@redhat.com

--- Comment #7 from Michael Meeks  2012-06-13 
04:48:44 PDT ---
Hi Stephan - new deploymentexception(?) case causing upgrade pain on Mac ?
wondered if you're interested; it also seems Rainer has a beautiful tracker in
bug#43489 for profile upgrading that may have a number of duplicates.

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[Libreoffice-bugs] [Bug 50603] Unable to update LibreOffice without resetting user profile

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Roman Eisele  changed:

   What|Removed |Added

Version|LibO 3.3.0 release  |LibO 3.5.4 release

--- Comment #6 from Roman Eisele  2012-06-13 01:40:23 UTC ---
(In reply to comment #2)
> Thanks Roman for clarification. I cannot remember when the problem started to
> appear exactly, so the version number may be misleading.

OK, so, to be sure, I set the version number again to "LibO 3.5.4 release", the
version in which you definitely found the issue.

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Roman Eisele  changed:

   What|Removed |Added

 Blocks||43489

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Michal Kukuča  changed:

   What|Removed |Added

  Attachment #62952|0   |1
is obsolete||

--- Comment #5 from Michal Kukuča  2012-06-13 00:48:26 PDT 
---
Created attachment 62953
  --> https://bugs.freedesktop.org/attachment.cgi?id=62953
Crash log of the second crash (while LO is creating a new user profile)

Uploaded the correct crash log — sorry for the mistake.

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--- Comment #4 from Michal Kukuča  2012-06-13 00:36:48 PDT 
---
There's also something else: after the user profile is deleted, LO will crash
once more (presumably while it's trying to create a new one). Nevertheless the
user profile is created and LO works normally on the second launch. This is
fully replicable. With every single user on our network I had to come through
the same routine: LO doesn't start > delete user profile > start LO > wait a
few seconds for a crash > start LO again > works fine.

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--- Comment #3 from Michal Kukuča  2012-06-13 00:33:34 PDT 
---
Created attachment 62952
  --> https://bugs.freedesktop.org/attachment.cgi?id=62952
Crash log of the second crash (while LO is creating a new user profile)

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--- Comment #2 from Michal Kukuča  2012-06-02 06:34:49 UTC 
---
Thanks Roman for clarification. I cannot remember when the problem started to
appear exactly, so the version number may be misleading. We were only testing
LO at that time, but now we've got more users, so it's a real headache.
I have tried to reproduce it with local users — and everything works as it
should. This looks like a server-only issue.

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Roman Eisele  changed:

   What|Removed |Added

 CC||b...@eikota.de
Summary|: Unable to update  |Unable to update
   |LibreOffice without |LibreOffice without
   |resetting user profile  |resetting user profile
Version|LibO 3.5.4 release  |LibO 3.3.0 release
  Component|Libreoffice |Installation

--- Comment #1 from Roman Eisele  2012-06-02 02:40:42 PDT ---
Thank you very much for your bug report!

I'm not sure how to reproduce the problem (I don't have a MacOS server here,
only independed MacOS machines), but maybe someone else can help. I just can
say that I don't have seen anything similar when I update a single-machine
installation + German langpack.

According to the description "Starting a long time ago (at least from 3.3.0)
[...]", the Version field should be 3.3.0 release (the Version field should
contain the number of the FIRST version which contains the problem, not the
last one). Furthermore, I propose 'Installation' as Component, because the
problem seems related to installation/update.

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Michal Kukuča  changed:

   What|Removed |Added

 OS/Version|All |Mac OS X (All)

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