[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

raal  changed:

   What|Removed |Added

 Status|UNCONFIRMED |RESOLVED
 CC||r...@post.cz
 Resolution|--- |FIXED

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #17 from Chaitra  ---
Verified that the bug reported in bug description
https://bugs.documentfoundation.org/show_bug.cgi?id=93950 is not occurring on
the latest build number specified above.

I was able to open more than 10 files without clearing my cache each time.

Life's really good again!! :)

Thanks
-Chaitra

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

Robinson Tryon (qubit)  changed:

   What|Removed |Added

   Severity|blocker |critical

--- Comment #15 from Robinson Tryon (qubit)  ---
(In reply to Commit Notification from comment #14)
> tdf#93281 clean cache directory on each start
> 
> It will be available in 5.1.0.
> 
> The patch should be included in the daily builds available at
> http://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More

Dropping Severity -> Critical (we don't use 'blocker' anymore).

Marcos (et al): Can someone test with a daily Android build and see if this
crasher continues to persist? I'd love to see this one Resolved!

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #16 from Marcos Capelli  ---
Dear Robinson, Christian and all,

Life is beautiful again :-)

After updating to version "5.1.0.0.alpha1+ Buuild ID: 1a6ec13", I am now able
to open those files (and others) that I wasn't able before, several times
without a crash. Here are the file extensions that I tested:

.ods
.xlsx
.odt
.doc
.docx
.odp
.pps

It will be good if the others who have reported problems could also share their
experience before closing this bug.

Rgds,

Marcos

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

Commit Notification  changed:

   What|Removed |Added

 Whiteboard|| target:5.1.0

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #14 from Commit Notification 
 ---
Christian Lohmaier committed a patch related to this issue.
It has been pushed to "master":

http://cgit.freedesktop.org/libreoffice/core/commit/?id=1a6ec13d0805b7aa8c3bdcbfcc444c4916dfc817

tdf#93281 clean cache directory on each start

It will be available in 5.1.0.

The patch should be included in the daily builds available at
http://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More
information about daily builds can be found at:
http://wiki.documentfoundation.org/Testing_Daily_Builds
Affected users are encouraged to test the fix and report feedback.

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

Christian Lohmaier  changed:

   What|Removed |Added

 CC||luc.casterm...@gmail.com

--- Comment #12 from Christian Lohmaier  ---
*** Bug 88858 has been marked as a duplicate of this bug. ***

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

Christian Lohmaier  changed:

   What|Removed |Added

 CC||chaitrapdeshpa...@gmail.com

--- Comment #11 from Christian Lohmaier  ---
*** Bug 93950 has been marked as a duplicate of this bug. ***

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

Christian Lohmaier  changed:

   What|Removed |Added

 CC||miggoy...@gmail.com

--- Comment #13 from Christian Lohmaier  ---
*** Bug 91785 has been marked as a duplicate of this bug. ***

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #10 from Expresso2  ---
I am using a Samsung Galaxy Tab 4 running Android 4.4.2.  Downloaded and
installed LibreOffice Viewer present version from Google Play on Sept 19, 2015
and deleted and reinstalled it on Sept 22, 2015.  Having the same problem as
Marcos.  When I use LibreOffice Viewer once to open a .odt file I cannot do so
again.  When I try to open the same .odt file a second time I get the error
message "LibreOffice Viewer has stopped".  This occurs even when I try to open
.rtf files.  Once I clear the tablet's memory cache I can then open the .odt
file desired. Whenever I want to view a .odt file on my tablet, I am now
clearing the tablet's cache memory before I open the LibreOffice Viewer app.

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #8 from eular.fr...@gmail.com ---
The same issue appears on my Samsung Galaxy S5 with cyanogenmod (kltechnduo)
and Samsung Tab2 7.0 with cyanogenmod (p3110). I fetched the app from F-Droid.

The log is obtained via adb logcat from my SGS5:

V/WindowManager(  690): Adding window Window{6dcc71b u0 SurfaceView} at 8 of 14
(before Window{109d1615 u0
org.documentfoundation.libreoffice/org.libreoffice.LibreOfficeMainActivity})
I/ActivityManager(  690): Displayed
org.documentfoundation.libreoffice/org.libreoffice.LibreOfficeMainActivity:
+2s911ms (total +3s60ms)
I/Timeline(  690): Timeline: Activity_windows_visible id:
ActivityRecord{2922ab3 u0
org.documentfoundation.libreoffice/org.libreoffice.LibreOfficeMainActivity
t2459} time:14460738
D/audio_hw_primary(  260): out_standby: enter: stream (0xb5880740) usecase(1:
low-latency-playback)
D/hardware_info(  260): hw_info_append_hw_type : device_name = speaker
I/stderr  (17714): LOK init failed -- restart required
I/LibreOffice(17714): New sal thread started and attached res=0
I/LibreOffice/androidinst(17714): Android: CreateSalInstance!
F/libc(17714): Fatal signal 11 (SIGSEGV), code 1, fault addr 0x0 in tid
17740 (Thread-1369)
I/DEBUG   (  256): property debug.db.uid not set; NOT waiting for gdb.
I/DEBUG   (  256): HINT: adb shell setprop debug.db.uid 10
I/DEBUG   (  256): HINT: adb forward tcp:5039 tcp:5039
I/LibreOffice/androidinst(17714): AttachCurrentThread res=0 env=0x99057460
I/DEBUG   (  256): *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
***
I/DEBUG   (  256): Build fingerprint:
'samsung/klteduoszm/klteduoszm:5.0/LRX21T/G9008WZMU1BOC2:user/release-keys'
I/DEBUG   (  256): Revision: '10'
I/DEBUG   (  256): ABI: 'arm'
I/DEBUG   (  256): pid: 17714, tid: 17740, name: Thread-1369  >>>
org.documentfoundation.libreoffice <<<
I/DEBUG   (  256): signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x0
I/DEBUG   (  256): r0   r1 af242870  r2 0deb6816  r3 
I/DEBUG   (  256): r4 a2fd6ab8  r5 b6e36e04  r6 b6e36e04  r7 b6e36e04
I/DEBUG   (  256): r8 af24289c  r9   sl b4aee200  fp b3506884
I/DEBUG   (  256): ip 9e7424cd  sp af242848  lr 9fb9f951  pc 9fb9e1d2  cpsr
600f0030
I/DEBUG   (  256): 
I/DEBUG   (  256): backtrace:
I/DEBUG   (  256): #00 pc 01cdf1d2 
/mnt/asec/org.documentfoundation.libreoffice-1/lib/arm/liblo-native-code.so
I/DEBUG   (  256): #01 pc 0deb6812  
W/Thread-1369(17740): type=1701 audit(0.0:318): auid=4294967295 uid=10094
gid=10094 ses=4294967295 subj=u:r:untrusted_app:s0 reason="memory violation"
sig=11
I/DEBUG   (  256): 
I/DEBUG   (  256): Tombstone written to: /data/tombstones/tombstone_01
W/ActivityManager(  690):   Force finishing activity 1
org.documentfoundation.libreoffice/org.libreoffice.LibreOfficeMainActivity
I/Choreographer(17714): Skipped 37 frames!  The application may be doing too
much work on its main thread.
I/BootReceiver(  690): Copying /data/tombstones/tombstone_01 to DropBox
(SYSTEM_TOMBSTONE)
I/WindowState(  690): WIN DEATH: Window{109d1615 u0
org.documentfoundation.libreoffice/org.libreoffice.LibreOfficeMainActivity}

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #9 from savigna...@gmail.com ---
Marcos Capelli wrote:
"I went into Android's "Configurations/Applications/LibreOffice Viewer". This
took me to the LibreOffice Viewer "application information" screen, in which
among other options, there is one named "Clear chache".
I've found the cache had 32.00Kb. After clearing, its value decreased to
"12.00Kb" - I did this without doing "force interruption" and without doing any
other thing."
After a crash when opening .ods / .doc files, I remembered the cache clearing
which Marcos spoke of and I did so. I didn't notice the size of my own cache
but, as he explained, after that I could open those files I couldn't before.
And so I agree that the cache thing might probably be investigated.

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

Robinson Tryon (qubit)  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||qu...@runcibility.com
Version|unspecified |5.0.0.0.alpha0+ Master
 Ever confirmed|0   |1

--- Comment #1 from Robinson Tryon (qubit)  ---
(In reply to Marcos Capelli from comment #0)
> Smartphone: Sony Experia E1 Dual E2114

This is an ARM-based system, right?

> Description: Soon after installing LibreOffice Viewer, it was possible to
> open a ".odt" file, successfuly. Edit mode was not enabled. After viewing
> the file, it was manually closed. Minutes later, a new attempt to open the
> very same file was not successful. LibreOffice crashed and an error message
> appeared, informing that "LibreOffice Viewer stopped". The same behaviour
> occurs over and over

Some q's:

- What happens if you force-quit LibreOffice Viewer and/or restart the phone?

- Does reinstalling LibreOffice Viewer fix the problem?

- Would it be possible for you to attach the original ODT file?
  (It's possible that this file somehow triggered the breakage)

Status -> NEEDINFO

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #2 from Marcos Capelli  ---
Created attachment 118361
  --> https://bugs.documentfoundation.org/attachment.cgi?id=118361=edit
ODT file

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #4 from Marcos Capelli  ---
Created attachment 118365
  --> https://bugs.documentfoundation.org/attachment.cgi?id=118365=edit
Error message screenshot

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #5 from Marcos Capelli  ---
Created attachment 118366
  --> https://bugs.documentfoundation.org/attachment.cgi?id=118366=edit
Forced interruption screenshot

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #6 from Marcos Capelli  ---
(In reply to Robinson Tryon (qubit) from comment #1)

Hello Robinson,

Thanks for your attention; here are the answers to your questions:

Q: This is an ARM-based system, right?
A: Yes, the system is based on a "Qualcomm Snapdragon 200 MSM8210 - ARM
Cortex-A7" CPU.


Q: What happens if you force-quit LibreOffice Viewer and/or restart the phone?
A: Let's see:

I went into the Android "configurations/applications/LibreOffice Viewer" and
clicked on the "force interruption" button. After a couple of seconds that
button went into a disabled state, so I assumed that the application was
successfully interrupted (please refer to "Force interruption screenshot" PNG
file in the attachments session of this bug report). After that, I tried to
open a document file; the application launched, but it crashed again. If this
procedure is not what you refer to as "force-quit", please let me know so I can
do the test.

Tried to do that same "force interruption" + restarting the phone. Did not
work.

Tried to restart the phone only. Did not work, too.

Exitting LibreOffice Viewer upon a crash (i.e., by clicking the "OK" button of
the error message) causes the application to close without affecting any other
phone functionalities.

If I relaunch the application, browse folders through it and try to open any
file, it crashes, so I have to click the "OK" button of the error message and
exit the application.

If I use a file manager ("File Commander", for instance) to select any document
file and click on it to open, LibreOffice Viewer is called (because of the file
extension associated), then it starts loading itself but, before the document
file can be viewed, the application crashes and I have to click the "OK" button
of the error message to exit the application.

So this means that no matter if I click on a file to launch LibreOffice Viewer,
or firstly start the app to open a file through it. The application will crash,
and clicking the "OK" button of the error message is always needed.

If you would like to see what this "error message" that I refer to looks like,
please see attached "Error message screenshot" PNG file in the attachments
session - words in Portuguese mean "The LibreOffice Viewer has stopped", with
the options "INFORM" and "OK").



Q: Does reinstalling LibreOffice Viewer fix the problem?
A: I uninstalled and then installed again from Google App Store. The very same
version (5.0.0.0.alpha1+, Build ID: ab465b9), and got the very same results.


Q: Would it be possible for you to attach the original ODT file?
A: Sure; please see it named as "ODT file" in the attachments session of this
bug report.


By the way let me share the following:

1- After reinstalling LibreOffice and trying to open the ".odt" file, it opens
successfully for the first time. If I try to open the VERY SAME file,
LibreOffice will not open it, and will not open any other document files as
well.

2- In this other test, after reinstalling LibreOffice and trying to open the
".odt" file, it opens successfully for the fist time. If I try to open A
DIFFERENT document file, LibreOffice will not open that different document
file, and will not open any other document files as well - please notice that
this test is slightly different than the above.

3- Then I repeated the two tests above, but now using an ".ods" file as the
first file to be opened. Results are all the same: the ".ods" file is
succesfuly opened just once after each LibreOffice reinstallation, and then it
never more can be opened, as well as any other document files.

4- The ONLY one condition in which the application seems to work is when I
launch LibreOffice Viewer WIHTOUT OPENING any document file - meaning that the
application is launched and apparently is ready to open document files, since I
can browse the folders through it, check the settings, check the "about"
information, and other things different than viewing a document file. No
problems happen in this condition, and I can leave the app without an error
message appearing...


I hope this information can add some value to the investigation. I'll be glad
if I can help any further.

Cheers,

Marcos Capelli

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #3 from Marcos Capelli  ---
Created attachment 118362
  --> https://bugs.documentfoundation.org/attachment.cgi?id=118362=edit
ODS file

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

Marcos Capelli  changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

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[Libreoffice-bugs] [Bug 93281] LibreOffice Viewer for Android worked only once; after that, it always crashes.

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93281

--- Comment #7 from Marcos Capelli  ---
Dear Robinson and other people who might be interested:

I've made some additional test here on my own, and found out something that
allows me to open document files "at least for a while".

I went into Android's "Configurations/Applications/LibreOffice Viewer". This
took me to the LibreOffice Viewer "application information" screen, in which
among other options, there is one named "Clear chache".

I've found the cache had 32.00Kb. After clearing, its value decreased to
"12.00Kb" - I did this without doing "force interruption" and without doing any
other thing.

I then launched the LibreOffice Viewer application, browsed some folders
through it, and I could successfuly open various files in a "single session" -
If you read the bug report logs, you will see that I was never able to do so.

After viewing various files (".odt", ".ods" and ".docx") randomly, I exitted
the application without facing any error message.

When I launched LibreOffice Viewer again, I wasn't able to open any file
anymore (the "old" error message appeared). By repeating the "clear cache"
procedure, I could use the application and viewed several files in a "single
session". By exitting the app and relaunching it, the problem reappeared - no
files could be opened, confirming that this problem reapeats over and over.

So in this point I believe the cache thing must be investigated. Until a fix is
provided, the possible workaround is having the cache cleared everytime before
the app is launched - not comfortable from a user perspective, but at least it
helps.

Regards,

Marcos Capelli

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