[Libreoffice-bugs] [Bug 93493] CRASH when File -> Close after style update in Writer document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93493

Xisco Faulí  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |INSUFFICIENTDATA

--- Comment #10 from Xisco Faulí  ---
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20161010

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[Libreoffice-bugs] [Bug 93493] CRASH when File -> Close after style update in Writer document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93493

--- Comment #9 from Xisco Faulí  ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INVALID
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

Sun, 11 Sep 2016 21:43:24 +0200

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[Libreoffice-bugs] [Bug 93493] CRASH when File -> Close after style update in Writer document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93493

Cor Nouws  changed:

   What|Removed |Added

 CC||c...@nouenoff.nl

--- Comment #7 from Cor Nouws  ---
might be the same as bug 94848 ?

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[Libreoffice-bugs] [Bug 93493] CRASH when File -> Close after style update in Writer document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93493

--- Comment #8 from Cor Nouws  ---
(In reply to Cor Nouws from comment #7)
> might be the same as bug 94848 ?

No not the same, maybe related

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[Libreoffice-bugs] [Bug 93493] CRASH when File - Close after style update in Writer document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93493

Alex Thurgood ipla...@yahoo.co.uk changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

--- Comment #6 from Alex Thurgood ipla...@yahoo.co.uk ---
@Menno: without a test file that reproduces the Style Update problem, this bug
report will end up being closed as invalid.

Why is the style update dialog triggered ? Which styles have you changed in
your document / template for this to occur ?

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[Libreoffice-bugs] [Bug 93493] CRASH when File - Close after style update in Writer document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93493

Julien Nabet serval2...@yahoo.fr changed:

   What|Removed |Added

 Status|REOPENED|UNCONFIRMED
 Ever confirmed|1   |0

--- Comment #5 from Julien Nabet serval2...@yahoo.fr ---
(In reply to Menno Cornelßen from comment #4)
 Hi Alex.
 
 Remarks to comments # 1 … 3:
 
 (1) I reduced the troublesome large document (17MB) from 5 to 1 page. Then I
 modified the referenced template. But when opening the shrinked document I
 do not get the expected question „Update Styles | Keep Old Styles | Help“
 and can close it without crash. But please see my additional observations
 below.
 
 (2) My operating system is Mac OS X 10.9.5 (13F1112).
 
 (3) I downloaded LibreOffice_5.0.0_MacOS_x86-64.dmg via
 „https://de.libreoffice.org/download/libreoffice-still/?type=mac-
 x86_64version=5.0.0lang=de“. Apples AppStore offers LibreOffice Vanilla
 Version 4.4.4.6.
 
 Additional observations while experimenting with templates:
 
 (a) LibreOffice Startcenter → Templates → My Templates shows the hidden file
 .DS_Store! This file was created by the OSX Finder and should be ignored by
 LibreOffice. When opening the Template Manager via Templates → Edit
 Templates showing „My Templates“ then .DS_Store is not shown.
 
 (b) When editing one of „My Templates“ and inspecting it’s properties with
 File → Properties → General then the incomplete location
 „~/Library/Application Support“ is shown. Shouldn’t it be
 „~/Library/Application Support/LibreOffice/4/user/template“ as shown in
 Preferences? (OpenOffice 4.1.1 shows the complete path.)
 
 (c) When editing and testing templates I managed to produce at least 3
 crashes without being able to remember what steps I performed before the
 crash. Because of this I can’t reproduce the crashes. My impression is:
 These crashes are sporadic.
 
 (d) The directory „~/Library/Application Support/LibreOffice/4/user/temp“
 now contains 339 objects totaling to 269.4 MB of data. Is this the
 consequence of all the crashes? Shouldn’t LibreOffice cleanup this mess?
 
 With best regards
 Menno Cornelßen

a) It's a different problem. 1 problem/1 bug, it's far easier to manage.
b) idem a)
c) we're still stuck here. You have crashes ok but without a file and step by
step process to reproduce this, it's complicated...
d) idem a)+ not sure but it seems some work has been done about this, see
tdf#88314

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[Libreoffice-bugs] [Bug 93493] CRASH when File - Close after style update in Writer document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93493

Menno Cornelßen menno-cornels...@online.de changed:

   What|Removed |Added

 Status|NEEDINFO|REOPENED

--- Comment #4 from Menno Cornelßen menno-cornels...@online.de ---
Hi Alex.

Remarks to comments # 1 … 3:

(1) I reduced the troublesome large document (17MB) from 5 to 1 page. Then I
modified the referenced template. But when opening the shrinked document I do
not get the expected question „Update Styles | Keep Old Styles | Help“ and can
close it without crash. But please see my additional observations below.

(2) My operating system is Mac OS X 10.9.5 (13F1112).

(3) I downloaded LibreOffice_5.0.0_MacOS_x86-64.dmg via
„https://de.libreoffice.org/download/libreoffice-still/?type=mac-x86_64version=5.0.0lang=de“.
Apples AppStore offers LibreOffice Vanilla Version 4.4.4.6.

Additional observations while experimenting with templates:

(a) LibreOffice Startcenter → Templates → My Templates shows the hidden file
.DS_Store! This file was created by the OSX Finder and should be ignored by
LibreOffice. When opening the Template Manager via Templates → Edit Templates
showing „My Templates“ then .DS_Store is not shown.

(b) When editing one of „My Templates“ and inspecting it’s properties with File
→ Properties → General then the incomplete location „~/Library/Application
Support“ is shown. Shouldn’t it be „~/Library/Application
Support/LibreOffice/4/user/template“ as shown in Preferences? (OpenOffice 4.1.1
shows the complete path.)

(c) When editing and testing templates I managed to produce at least 3 crashes
without being able to remember what steps I performed before the crash. Because
of this I can’t reproduce the crashes. My impression is: These crashes are
sporadic.

(d) The directory „~/Library/Application Support/LibreOffice/4/user/temp“ now
contains 339 objects totaling to 269.4 MB of data. Is this the consequence of
all the crashes? Shouldn’t LibreOffice cleanup this mess?

With best regards
Menno Cornelßen

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[Libreoffice-bugs] [Bug 93493] CRASH when File - Close after style update in Writer document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93493

--- Comment #3 from Alex Thurgood ipla...@yahoo.co.uk ---
Also please indicate whether you are using LibreOffice from the AppStore, or
from the TDF download page.

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[Libreoffice-bugs] [Bug 93493] CRASH when File - Close after style update in Writer document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93493

Alex Thurgood ipla...@yahoo.co.uk changed:

   What|Removed |Added

Summary|CRASH when File - Close|CRASH when File - Close
   ||after style update in
   ||Writer document

--- Comment #2 from Alex Thurgood ipla...@yahoo.co.uk ---
Please also tell us which version of OSX you are using

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