[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

QA Administrators  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |INSUFFICIENTDATA

--- Comment #28 from QA Administrators  ---
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170531

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #27 from QA Administrators  ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping-20170502

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

tommy27  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

--- Comment #26 from tommy27  ---
@Henry 
please give feedback and tell if issue persists with latest LibO 5.1.2.2
release.+
NEEDINFO until then

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #25 from Buovjaga  ---
Henry: what GUI is LDX? Do you mean LXDE? Do you use LibreOffice 5.1.2?

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #24 from Luke Kendall  ---
(In reply to Buovjaga from comment #23)
> Did you try with 5.1.2?

I'm certainly using 5.1.2.2 now; and I've been good about taking the new
versions as soon as they're available for Ubuntu 16.04: so how long would that
be?

But so far it's not happened.  At least, not globally, across the whole UI. 
The most I've seen is the Font, Font size, or Paragraph style menus go blank,
with no items present, and that's different behaviour: when this bug occurs,
you don't get any menus dropping down at all.

So basically what I'm reporting is that it has not yet recurred in 5.1.2.2.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

Buovjaga  changed:

   What|Removed |Added

 CC||todven...@suomi24.fi

--- Comment #23 from Buovjaga  ---
Did you try with 5.1.2?

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #22 from Henry Law  ---
Using Ubuntu 16.04 and LDX

Saving, closing and reopening solves the problem. It seems to be a feature of
certain documents.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #21 from Henry Law  ---
I have the same problem. GUI is LDX which may have something to do with it.
Ubuntu 16.04

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #19 from Luke Kendall  ---
It just happened again.  This is on a fresh install of a development version of
Ubuntu (16.04), with the (urgh) Unity UI, and LO 5.0.3.2.

I had just added a comma after some superscript caps, then backspaced over it
(since I didn't want tthe comma in supoerscript), and the comma did not
disappear.  I think I then tried Undo, and the cursor moved to an odd position
and the comma was still there. I used Undo again, then realised the refresh did
not match the operations I was performing.  I used Redo to get to the end, then
hit Ctrl-S.  A Save panel appeared, but the panel was not rendered correctly
(ut had the text background).

I clicked on the File menu, and its' contents were not rendered, thought the
drop shadow was.

When I hovered over an entry, a sub-menu appeared to the right, also not
rendered (though its drop shadow was), but when I moved the cursor to the left,
the File menu was then rendered  (menu to the right was still not rendered).

I'll attach some screenshots in the attachment LO-Menu-refresh-fail.zip.

Quitting all open documents and re-opening them in LO put it back into normal
mode.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

Luke Kendall  changed:

   What|Removed |Added

 CC||l...@zeta.org.au

--- Comment #20 from Luke Kendall  ---
Created attachment 122031
  --> https://bugs.documentfoundation.org/attachment.cgi?id=122031=edit
Three screenshots of different states of the failed redraws

This is the attachment LO-Menu-refresh-fail.zip for the previous comment.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #18 from Luke Kendall  ---
I upgraded to 5.0.3.3 yesterday.

It happened again today.  Attached is a screenshot (FWIW) and anothe stack
backtrace, below:

(gdb) where
#0  0x7f24cf2fe12d in poll () at ../sysdeps/unix/syscall-template.S:81
#1  0x7f24cb636fe4 in ?? () from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#2  0x7f24cb6370ec in g_main_context_iteration ()
   from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#3  0x7f24bf3944d3 in GtkData::Yield(bool, bool) ()
   from /opt/libreoffice5.0/program/libvclplug_gtklo.so
#4  0x7f24d2336313 in Application::Yield() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#5  0x7f24d2336395 in Application::Execute() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#6  0x7f24d1447f13 in desktop::Desktop::Main() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#7  0x7f24d233b609 in ImplSVMain() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#8  0x7f24d233b652 in SVMain() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#9  0x7f24d1466d82 in soffice_main ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#10 0x0040075b in main ()

On this occasion, I had just modified a comment and a sentence (after leaving
the documents open overnight), and the tried to search for a word.  The search
text box did not refresh correctly, though otherwise things seemed normal.  But
as I continued to try to do my search, I could not make the text appear in the
search box (for the word I was looking for), though the cursor (text insertion
point) did appear where it should.  I saved the file via a Ctrl-S.  But
gradually, more and more of the refresh broke.  The screenshot was at the point
where I couldn't get any of the drop-down menus to display; as is the stack
trace, above.

The comment mod was perhaps odd: I copied a sentence with its attached comment,
into the body of that same comment (so I could say: "This is how the sentence
used to read").  But, I just now tried that same sequence to see if I could
reproduce the bug, but it was all fine.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #17 from Luke Kendall  ---
And it just happened again - shortly after an Undo operation. (Sorry, this
happened about 4 days ago - I only just now realised I hadn't saved this.)

Here's the stack backtrace this time.  Shortest one I've seen for this problem:

(gdb) where
#0  0x7fe62692812d in poll () at ../sysdeps/unix/syscall-template.S:81
#1  0x7fe622c60fe4 in ?? () from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#2  0x7fe622c610ec in g_main_context_iteration ()
   from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#3  0x7fe6169be4d3 in GtkData::Yield(bool, bool) ()
   from /opt/libreoffice5.0/program/libvclplug_gtklo.so
#4  0x7fe62995e433 in Application::Yield() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#5  0x7fe62995e4b5 in Application::Execute() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#6  0x7fe628a70a33 in desktop::Desktop::Main() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#7  0x7fe629963729 in ImplSVMain() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#8  0x7fe629963772 in SVMain() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#9  0x7fe628a8f8a2 in soffice_main ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#10 0x0040075b in main ()

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #16 from Luke Kendall  ---
I just did a software update (under Ubuntu 14.04), which included an update for
the lib UNO component.  I had left LO idle for 2.5 hrs, and had not been
actively editing any files.  When I opened the window, I saw it had locked up
again and "top" showed it once again using around 155% CPU time.

Here's the stack backtrace from gdb this time:

(gdb) where
#0  0x7fc6eab20190 in PhysicalFontFamily::AddFontFace(PhysicalFontFace*) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#1  0x7fc6eab1f600 in PhysicalFontCollection::Add(PhysicalFontFace*) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#2  0x7fc6eab54654 in
FreetypeManager::AnnounceFonts(PhysicalFontCollection*) const () from
/opt/libreoffice5.0/program/libmergedlo.so
#3  0x7fc6eab7fe78 in
CairoTextRender::GetDevFontList(PhysicalFontCollection*) () from
/opt/libreoffice5.0/program/libmergedlo.so
#4  0x7fc6ea973798 in OutputDevice::ImplRefreshFontData(bool) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#5  0x7fc6ea9736cd in OutputDevice::ImplRefreshFontData(bool) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#6  0x7fc6ea9736cd in OutputDevice::ImplRefreshFontData(bool) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#7  0x7fc6ea9736cd in OutputDevice::ImplRefreshFontData(bool) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#8  0x7fc6ea9736cd in OutputDevice::ImplRefreshFontData(bool) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#9  0x7fc6ea9736cd in OutputDevice::ImplRefreshFontData(bool) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#10 0x7fc6ea9736cd in OutputDevice::ImplRefreshFontData(bool) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#11 0x7fc6ea973ff9 in OutputDevice::ImplUpdateFontDataForAllFrames(void
(OutputDevice::*)(bool), bool) () from
/opt/libreoffice5.0/program/libmergedlo.so
#12 0x7fc6ea97682c in OutputDevice::ImplUpdateAllFontData(bool) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#13 0x7fc6ea8dde73 in ImplWindowFrameProc(vcl::Window*, SalFrame*, unsigned
short, void const*) () from /opt/libreoffice5.0/program/libmergedlo.so
#14 0x7fc6eab36688 in SalGenericDisplay::DispatchInternalEvent() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#15 0x7fc6d7b2e0e9 in GtkData::userEventFn(void*) ()
   from /opt/libreoffice5.0/program/libvclplug_gtklo.so
#16 0x7fc6d7b2e161 in call_userEventFn ()
   from /opt/libreoffice5.0/program/libvclplug_gtklo.so
#17 0x7fc6e3dcece5 in g_main_context_dispatch ()
   from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#18 0x7fc6e3dcf048 in ?? () from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#19 0x7fc6e3dcf0ec in g_main_context_iteration ()
   from /lib/x86_64-linux-gnu/libglib-2.0.so.0
#20 0x7fc6d7b2d4d3 in GtkData::Yield(bool, bool) ()
   from /opt/libreoffice5.0/program/libvclplug_gtklo.so
#21 0x7fc6eaacc433 in Application::Yield() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#22 0x7fc6eaacc4b5 in Application::Execute() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#23 0x7fc6e9bdea33 in desktop::Desktop::Main() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#24 0x7fc6eaad1729 in ImplSVMain() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#25 0x7fc6eaad1772 in SVMain() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#26 0x7fc6e9bfd8a2 in soffice_main ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#27 0x0040075b in main ()

I was literally about to kill LO, but it suddenly started behaving normally
again, CPU use less than 10%.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #14 from Luke Kendall  ---
Had been editing for about 30 mins, and suddenly LO stopped responding.  Itook
a screenshot of the window so at least I can retype what I've done when I
restart it, since the beahviour is a repeat of the last lock-up.

Top shows soffice.bin around 99.7 to 100% CPU.  Here's the stack backtrace from
gdb: looks very similar to last time:

(gdb) where
#0  0x7f85e4f3f5eb in XCheckIfEvent ()
   from /usr/lib/x86_64-linux-gnu/libX11.so.6
#1  0x7f85d4ea4e1f in X11SalInstance::AnyInput(VclInputFlags) ()
   from /opt/libreoffice5.0/program/libvclplug_genlo.so
#2  0x7f85aea867ed in SwLayoutFrm::Paint(OutputDevice&, SwRect const&,
SwPrintData const*) const () from
/opt/libreoffice5.0/program/../program/libswlo.so
#3  0x7f85aea86682 in SwLayoutFrm::Paint(OutputDevice&, SwRect const&,
SwPrintData const*) const () from
/opt/libreoffice5.0/program/../program/libswlo.so
#4  0x7f85aea8d8cf in SwRootFrm::Paint(OutputDevice&, SwRect const&,
SwPrintData const*) const () from
/opt/libreoffice5.0/program/../program/libswlo.so
#5  0x7f85aed9b5d1 in SwViewShell::Paint(OutputDevice&, Rectangle const&)
() from /opt/libreoffice5.0/program/../program/libswlo.so
#6  0x7f85ae803ccb in SwCrsrShell::Paint(OutputDevice&, Rectangle const&)
() from /opt/libreoffice5.0/program/../program/libswlo.so
#7  0x7f85aef1316b in SwEditWin::Paint(OutputDevice&, Rectangle const&) ()
   from /opt/libreoffice5.0/program/../program/libswlo.so
#8  0x7f85e91c44bc in PaintHelper::DoPaint(vcl::Region const*) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#9  0x7f85e91c478b in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#10 0x7f85e91c48af in PaintHelper::~PaintHelper() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#11 0x7f85e91c4744 in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#12 0x7f85e91c48af in PaintHelper::~PaintHelper() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#13 0x7f85e91c4744 in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#14 0x7f85e91c48af in PaintHelper::~PaintHelper() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#15 0x7f85e91c4744 in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#16 0x7f85e91c48af in PaintHelper::~PaintHelper() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#17 0x7f85e91c4744 in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#18 0x7f85e91c48af in PaintHelper::~PaintHelper() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#19 0x7f85e91c4744 in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#20 0x7f85e91c4a5e in vcl::Window::ImplCallOverlapPaint() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#21 0x7f85e91c60a0 in vcl::Window::ImplHandlePaintHdl(Idle*) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#22 0x7f85e94650bf in ImplSchedulerData::Invoke() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#23 0x7f85e946522f in Scheduler::ProcessTaskScheduling(bool) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#24 0x7f85e9472400 in Application::Yield() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#25 0x7f85e94724b5 in Application::Execute() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#26 0x7f85e8584a33 in desktop::Desktop::Main() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#27 0x7f85e9477729 in ImplSVMain() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#28 0x7f85e942 in SVMain() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#29 0x7f85e85a38a2 in soffice_main ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#30 0x0040075b in main ()

There were 4 files it needed to recover: as usual, despite the autosave kicking
in at regular intervals, I got errors like this:

/home/luke/.config/libreoffice/4/user/backup/WildThing-CS.odt_0.odt does not
exist

$ ls -la /home/luke/.config/libreoffice/4/user/backup/
total 8
drwxrwx--x  2 luke kendall 4096 Nov  5 11:56 .
drwxrwx--x 14 luke kendall 4096 Nov  5 12:05 ..

By the way, I should thank whoever implemented the reworking of the event
handling so that typing during the autosave is correctly buffered and applied
when the autosave finishes, instead of being lost as it used to be.

Incidentally, at the end of the automatic recovery process, it presesnts a
confusing summary window.  It said:

The automatic recovery process was interrupted. [It wasn't: perhaps it means it
didn't complete for some reason?]

The documents listed 

[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #15 from Luke Kendall  ---
BTW, I've submitted bug 95591 regarding the autosave problem, as that's clearly
a separate issue.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #12 from Luke Kendall  ---
If it's any help, LO just locked up again, without any warning, as I was
writing away.  I was editing two files:

WildThing-Bk1-Dave-delComms-1stHalf.odt
WildThing-CS.odt

but very actively typing into WildThing-CS.odt.

Again, all interaction stopped.  I did a ps and got this result, strangely:

$ ps ax | grep off
17933 pts/4S+ 0:00 grep off
32513 pts/4Sl 0:00 /opt/libreoffice5.0/program/oosplash
WildThing-Bk1-Dave-delComms-1stHalf.odt
32549 pts/4Rl   117:27 /opt/libreoffice5.0/program/soffice.bin
WildThing-Bk1-Dave-delComms-1stHalf.odt --splash-pipe=5

Why would the splash screen be active?

Anyway, I took a guess that eventually it would work a little, if I waited long
enough, and hit Ctrl-S and waited perhaps 5 or 10 mins.  soffice did not appear
in "top" output during this period.  After thsi time, I saw the save progress
bar progress partly across the bottom of the mis-drawn LO document window.

The timestamp on the file in my directory shows that the Save has not
completed, however. 

Also worryingly, the backup directory appears to be empty:

$ ls -la ~/.config/libreoffice/4/user/backup/
total 40
drwxrwx--x  2 luke kendall  4096 Oct 29 19:47 .
drwxrwx--x 14 luke kendall  4096 Oct 29 19:47 ..
-rw---  1 luke kendall 32748 Oct 29 17:08
CreateSpace5x8TemplateDoc.odt_0.odt

... despite auto-saves happening through the day.

"top" is currently showing this:

top - 19:55:03 up 98 days, 23:31, 15 users,  load average: 1.42, 1.29, 0.96
Tasks: 266 total,   4 running, 261 sleeping,   0 stopped,   1 zombie
%Cpu(s): 33.0 us,  0.9 sy,  0.0 ni, 66.1 id,  0.0 wa,  0.0 hi,  0.0 si,  0.0 st
KiB Mem:  16101596 total, 14913308 used,  1188288 free,  2187648 buffers
KiB Swap:  9820156 total,  1088236 used,  8731920 free.  6592728 cached Mem

  PID USER  PR  NIVIRTRESSHR S  %CPU %MEM TIME+ COMMAND 
32549 luke  20   0 2693604 495572  55924 R 100.0  3.1 127:58.88 soffice.bin 
15372 luke  20   0 3015924 1.244g  53300 R  21.3  8.1 608:48.94 firefox 
...

Attaching to the running soffice process with gdb gives this backtrace:

(gdb) where
#0  0x7fa8aae36dc6 in OutputDevice::LogicToPixel(Rectangle const&) const ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#1  0x7fa884853b7b in SwPageFrm::GetBorderAndShadowBoundRect(SwRect const&,
SwViewShell const*, OutputDevice*, SwRect&, bool, bool, bool) ()
   from /opt/libreoffice5.0/program/../program/libswlo.so
#2  0x7fa884853e0a in SwPageFrm::GetBoundRect(OutputDevice*) const ()
   from /opt/libreoffice5.0/program/../program/libswlo.so
#3  0x7fa884cc24b7 in SwPageBreakWin::UpdatePosition(Point const*) ()
   from /opt/libreoffice5.0/program/../program/libswlo.so
#4  0x7fa884cc039e in SwFrameControlsManager::SetPageBreakControl(SwPageFrm
const*) () from /opt/libreoffice5.0/program/../program/libswlo.so
#5  0x7fa8848520bc in SwPageFrm::PaintBreak() const ()
   from /opt/libreoffice5.0/program/../program/libswlo.so
#6  0x7fa884868e37 in SwRootFrm::Paint(OutputDevice&, SwRect const&,
SwPrintData const*) const () from
/opt/libreoffice5.0/program/../program/libswlo.so
#7  0x7fa884b765d1 in SwViewShell::Paint(OutputDevice&, Rectangle const&)
() from /opt/libreoffice5.0/program/../program/libswlo.so
#8  0x7fa8845deccb in SwCrsrShell::Paint(OutputDevice&, Rectangle const&)
() from /opt/libreoffice5.0/program/../program/libswlo.so
#9  0x7fa884cee16b in SwEditWin::Paint(OutputDevice&, Rectangle const&) ()
   from /opt/libreoffice5.0/program/../program/libswlo.so
#10 0x7fa8aacc04bc in PaintHelper::DoPaint(vcl::Region const*) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#11 0x7fa8aacc078b in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#12 0x7fa8aacc08af in PaintHelper::~PaintHelper() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#13 0x7fa8aacc0744 in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#14 0x7fa8aacc08af in PaintHelper::~PaintHelper() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#15 0x7fa8aacc0744 in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#16 0x7fa8aacc08af in PaintHelper::~PaintHelper() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#17 0x7fa8aacc0744 in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#18 0x7fa8aacc08af in PaintHelper::~PaintHelper() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#19 0x7fa8aacc0744 in vcl::Window::ImplCallPaint(vcl::Region const*,
unsigned short) () from /opt/libreoffice5.0/program/libmergedlo.so
#20 0x7fa8aacc08af in PaintHelper::~PaintHelper() ()
   from 

[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

Luke Kendall  changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #13 from Luke Kendall  ---
Well, I waited over 90 mins, but it never saved the file.  In the end I had to
kill it and restart.  As expected, from the lack of save files in the backup
directory, kit also failed to recover them, and resorted to "the original
file".

Fortunately, because I realised immediately that LO had locked up, I took a
screenshot of what was visible before anything obscured the window and hid the
new text.  That meant that I didn't lose any of my work, I just had to re-type
it in.

This seems like a very serious bug to me, even if it is not easily reproduced.

It would be good if one or more of the stack backtraces helped someone work out
what was going wrong.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

Beluga  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=95
   ||320

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

Björn Michaelsen  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

--- Comment #10 from Björn Michaelsen  ---
so as per comment 9 seems to be solved. Also this seems more of a support
request as is -- if this should be a proper bug report, it needs clearcut
reproduction instructions => NEEDINFO for now, likely to be closed INVALID
without further info.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #11 from Luke Kendall  ---
Given that the problem has been happening since version 3.3, and is quite
serious when it occurs, it's disappointing that you're planning to resolve it
once again.  Are the stack backtraces not helpful?

Is it possible that the mouse input event stream is getting connected to
something weird?  or could you implement some sort of signal that could be sent
to LO to reset things so that you can at least reliably recover when it
happens?

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

Adolfo Jayme  changed:

   What|Removed |Added

   Severity|normal  |major

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #6 from Luke Kendall  ---
Just a note re the slow performance when there are many comments - I've
submitted a separate bug for that (95244).

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #7 from Luke Kendall  ---
I am right now experiencing a similar problem. I had just clicked into the body
of a comment, and went to choose the Format al comments option, and LO locked
up almost completely.  I noticed that the main Format menu had dropped down -
I'm not sure why.

(Earlier in the day, before I split the many-comments file in two, I had yet
another bizarre behaviour: when clicking on the small "down arrow" in the
little scrollbar within a comment, instead of the comment scrolling, the text
cursor insertion point in the main document moved down one line each time I
clicked on the down-scroll button in the comment scrollbar!)

Anyway, LO is once again using over 99% CPU:

top - 22:56:54 up 92 days,  2:32, 15 users,  load average: 1.74, 1.69, 1.51
Tasks: 267 total,   3 running, 263 sleeping,   0 stopped,   1 zombie
%Cpu(s): 37.6 us,  0.4 sy,  0.0 ni, 62.0 id,  0.0 wa,  0.0 hi,  0.0 si,  0.0 st
KiB Mem:  16101596 total, 14675220 used,  1426376 free,  2485200 buffers
KiB Swap:  9820156 total,  1087620 used,  8732536 free.  4834772 cached Mem

  PID USER  PR  NIVIRTRESSHR S  %CPU %MEM TIME+ COMMAND 
  612 luke  20   0 2361204 829372  79872 R 100.0  5.2  40:06.64 soffice.bin 
29840 luke  20   0 3746448 2.033g  47356 S  43.5 13.2   1167:08 firefox 
...

In fact, at first I could do nothing whatsoever in my X1 session - even Alt-Tab
wouldn't let me change focus.  I did Ctrl-Alt-F1 to get a text console and ran
gdb to get a stack traceback, and when I went back to the X session via
Ctrl-Alt-F7 I could at least change focus again, and mouse events could get
through to everything in a normal way.

One unusual thing that may be related: it's pretty likely that a "Rest break"
window popped up while I was in the middle of using LO.  Could it be that LO is
vulnerable to having the focus stolen from it unexpectedly?  I have the
Workrave software installed to remind me to take breaks.  It's quite possible
that a brief "30 second break" window had popped up to take focus during each
of the earlier incidents.  I know that the longer "Rest break" panel had only
been on screen for 15 seconds when the latest problem occurred.  I'm so
accustomed to them that I may not have even noticed it, if that was correlated
to the LO problems.

The stack backtrace from gdb is different and much shorter this time:

0x7f79c08cf5eb in XCheckIfEvent ()
   from /usr/lib/x86_64-linux-gnu/libX11.so.6
(gdb) where
#0  0x7f79c08cf5eb in XCheckIfEvent ()
   from /usr/lib/x86_64-linux-gnu/libX11.so.6
#1  0x7f79b0834e1f in X11SalInstance::AnyInput(VclInputFlags) ()
   from /opt/libreoffice5.0/program/libvclplug_genlo.so
#2  0x7f798a631192 in SwLayIdle::_DoIdleJob(SwContentFrm const*,
SwLayIdle::IdleJobType) () from
/opt/libreoffice5.0/program/../program/libswlo.so
#3  0x7f798a6313dd in SwLayIdle::DoIdleJob(SwLayIdle::IdleJobType, bool) ()
   from /opt/libreoffice5.0/program/../program/libswlo.so
#4  0x7f798a6343c0 in SwLayIdle::SwLayIdle(SwRootFrm*, SwViewShellImp*) ()
   from /opt/libreoffice5.0/program/../program/libswlo.so
#5  0x7f798a964a57 in SwViewShell::LayoutIdle() ()
   from /opt/libreoffice5.0/program/../program/libswlo.so
#6  0x7f798a48f176 in sw::DocumentTimerManager::DoIdleJobs(Idle*) ()
   from /opt/libreoffice5.0/program/../program/libswlo.so
#7  0x7f79c4df50bf in ImplSchedulerData::Invoke() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#8  0x7f79c4df522f in Scheduler::ProcessTaskScheduling(bool) ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#9  0x7f79c4e02400 in Application::Yield() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#10 0x7f79c4e024b5 in Application::Execute() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#11 0x7f79c3f14a33 in desktop::Desktop::Main() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#12 0x7f79c4e07729 in ImplSVMain() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#13 0x7f79c4e07772 in SVMain() ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#14 0x7f79c3f338a2 in soffice_main ()
   from /opt/libreoffice5.0/program/libmergedlo.so
#15 0x0040075b in main ()

Now, I said LO was almost completely locked up.  Although I could not get the
screen to refresh, or any UI element to respond, at one point when I clicked
into the window, one small paragraph of text (about 3 lines long) did get
redrawn in the LO canvas, along with the cursor (which was in that paragraph). 
No other UI element would operate, Ctrl-S would not save the document, and nor
could I close it by clicking on the Close icon.

I "rolled up" both windows ("MS" and "MS-ed" - part 1) to add this comment. 
Just now I "unrolled" the MS window and tried another Ctrl-S, and this time I
saw the "Saving" message and "save progress bar draw.  Also, LO redrew just the
Comment identifiers.  I'll take a new 

[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #8 from Luke Kendall  ---
Created attachment 119879
  --> https://bugs.documentfoundation.org/attachment.cgi?id=119879=edit
Another screenshot - LO-5.0-lockup-PM.png

"Dave Taylor" is the professional editor.  I didn't think to fill in my details
again after moving the configuration aside, so I'm "unknown author" in the
screenshot.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #9 from Luke Kendall  ---
Yippee! 30 mins later, the LO window popped up a panel (from me hitting the
Close icon) asking if I wanted to save my changes. Neither the Save panel nor
the main window was redrawn, but I knew what it was asking, so hit Enter, and
30 secs later the Save progress bar appeared and seemed to run to completion,
and indeed, the document is now updated in my directory.

Whew!

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

tommy27  changed:

   What|Removed |Added

 CC||ba...@quipo.it

--- Comment #1 from tommy27  ---
did you try resetting the user profile?
https://wiki.documentfoundation.org/UserProfile

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #5 from Luke Kendall  ---
(In reply to Luke Kendall from comment #3)
> Created attachment 119865 [details]
> gdb stack backtrace
> 
> This is the gdb session from LO endlessly (?) scrolling. I tried for a
> minute or two to stop it via the mouse, by hitting Esc, but nothing worked. 
> I alt-tabbed to a Terminal and ran gdb as root, and attached to the process
> and then after the backtrace, killed it.

Oh - you'll no doubt notice the remarkably large number in the call to malloc.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #2 from Luke Kendall  ---
No, I hadn't tried that.  I've done so now, and I'll post an update if the
problem recurs, or if a day has passed and the problem fails to recur.

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #4 from Luke Kendall  ---
Well, I don't know if this is related or not: let me know if I should submit it
as a separate bug...

I opened up two files - both large, about 120,000 words long.  One is my novel,
which LO edits in quite a snappy fashion (let's call this MS).  The other is
basically the same, but with a very large number of comments from a
professional editor (let's call this MS-ed): LO clearly has some kind of O(N^2)
algorithm when it comes to handling comments, since it struggles horribly to
edit this file.  (Both are in .odt format.)

Anyway, that's just context background.  I opened MS, no problem, and MS-ed.  I
clicked in the scroll region below the scroll-thumb in MS-ed to jump down a
page (since scrolling using the mouse wheel is very laggy - it can take a
minute for LO to finish its painfully slow and staggering scrolling).

What happened was that LO never stopped scrolling. "top" shows it was using
over 99% CPU.  I couldn't get X11 to let me change window focus - I had to use
Alt-tab to get to a Terminal. Nor did the mouse scroll wheel work while LO was
madly scrolling.  In the end I attached to the process in gdb, got a backtrace,
and killed the LO process.  As soon as I did so, X11 mouse events started
working correctly again.

I restarted LO, and almost the same thing happened: one mouse click in the
scroll region, and LO scrolled page by page by page by page... I tried to drag
the scroll thumb back up to stop it, then releaed the mouse. No mouse events
were accepted elsewhere (e.g. I couldn't change focus using the mouse), but
after about a minute the scrolling stopped and the system started responding to
mouse events normally.

I don't dare use the mouse to scroll, though.  I can use Page-up/down safely
(each page-scroll takes about 5 secs to complete).

This is on an Intel NUC (AMD x64) with 16GB RAM.

With LO running but not doing any editing:

top - 16:17:43 up 91 days, 19:53, 14 users,  load average: 0.50, 0.75, 0.82
Tasks: 267 total,   3 running, 263 sleeping,   0 stopped,   1 zombie
%Cpu(s): 12.8 us,  0.6 sy,  0.0 ni, 86.6 id,  0.0 wa,  0.0 hi,  0.0 si,  0.0 st
KiB Mem:  16101596 total, 13980472 used,  2121124 free,  2462616 buffers
KiB Swap:  9820156 total,  1089084 used,  8731072 free.  4949980 cached Mem

  PID USER  PR  NIVIRTRESSHR S  %CPU %MEM TIME+ COMMAND 
29840 luke  20   0 3548172 1.821g  47576 S  48.8 11.9   1066:09 firefox 
 3221 luke  20   0  687556  25736   5800 S   2.3  0.2  30:54.65 gnome-term+ 
 1762 root  20   0  733288 337232 203572 S   1.3  2.1   2097:51 Xorg
 2977 luke  20   0  410924   4128   2484 S   1.0  0.0   1471:33 indicator-+ 
...

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[Libreoffice-bugs] [Bug 95241] All drop-down menus stop working

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95241

--- Comment #3 from Luke Kendall  ---
Created attachment 119865
  --> https://bugs.documentfoundation.org/attachment.cgi?id=119865=edit
gdb stack backtrace

This is the gdb session from LO endlessly (?) scrolling. I tried for a minute
or two to stop it via the mouse, by hitting Esc, but nothing worked.  I
alt-tabbed to a Terminal and ran gdb as root, and attached to the process and
then after the backtrace, killed it.

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