[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

--- Comment #12 from Timur  ---
Please mark as a duplicate of Bug 95796 and focus on that one to be confirmed.
You can always reopen this one if proved different.

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95810

Beluga  changed:

   What|Removed |Added

 Status|UNCONFIRMED |RESOLVED
 Resolution|--- |DUPLICATE

--- Comment #13 from Beluga  ---


*** This bug has been marked as a duplicate of bug 95796 ***

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95810

Beluga  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=95
   ||987

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

--- Comment #11 from J William Cupp  ---
I tried resetting my profile but it did not change the circumstances any.  The
problem still persists.

Also, I had one event in which I had not opened any document with a background
page bitmap image, and Writer crashed upon close.  However, this was a one-time
event and I don't know if it's related.

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95810

Beluga  changed:

   What|Removed |Added

 Status|NEW |UNCONFIRMED
 Ever confirmed|1   |0

--- Comment #10 from Beluga  ---
Ah, I discovered that the extension causing the crashing on close is Voikko:
http://www.puimula.org/htp/ooo/libreoffice-voikko.html

Setting back to unconfirmed.

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95810

Beluga  changed:

   What|Removed |Added

 Attachment #120651|0   |1
is obsolete||

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

Beluga  changed:

   What|Removed |Added

   Priority|medium  |high
 Status|UNCONFIRMED |NEW
 Ever confirmed|0   |1
 OS|Linux (All) |All
   Severity|minor   |normal

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

--- Comment #6 from Beluga  ---
Created attachment 120651
  --> https://bugs.documentfoundation.org/attachment.cgi?id=120651=edit
Backtrace of crash on Windows 5.0.3

Suddenly started getting crashes when closing Writer.
Compared our traces and it might be the same cause, but not sure.
I'll set to NEW anyway.

Win 7 Pro 64-bit, Version: 5.0.3.2 (x64)
Build ID: e5f16313668ac592c1bfb310f4390624e3dbfb75
Locale: fi-FI (fi_FI)

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

Stephan Bergmann  changed:

   What|Removed |Added

 Attachment #120565|text/x-log  |text/plain
  mime type||

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

--- Comment #7 from Beluga  ---
Hmm my problem went away with this:
https://wiki.documentfoundation.org/UserProfile#Resolving_corruption_in_the_user_profile

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95810

--- Comment #8 from J William Cupp  ---
How do you know that resetting the user profile cleared the problem?

In my case, the crash-on-close happens frequently when I open a document with a
watermark and clear the "autofit" property of the bitmap image background.  It
does not seem to matter whether I save the document after clearing the autofit
property or not.  Frequently, I say, but not always.

Additionally, I have experienced the crash-on-close even when I have not opened
such a document.  It is not as common this way, but it has happened.

What sort of reliable test could I make after I clear the user profile in order
to know if the problem is gone?  (Also, this begs the question as to how the
user profile became corrupted so.  The timing with the upgrade to 5.0.3.2 and
the concurrent appearance of the autofit background bitmap seems a bit of a
long stretch to write off as coincidence.)

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95810

--- Comment #9 from Beluga  ---
(In reply to J William Cupp from comment #8)
> How do you know that resetting the user profile cleared the problem?
> 
> In my case, the crash-on-close happens frequently when I open a document
> with a watermark and clear the "autofit" property of the bitmap image
> background.  It does not seem to matter whether I save the document after
> clearing the autofit property or not.  Frequently, I say, but not always.
> 
> Additionally, I have experienced the crash-on-close even when I have not
> opened such a document.  It is not as common this way, but it has happened.
> 
> What sort of reliable test could I make after I clear the user profile in
> order to know if the problem is gone?  (Also, this begs the question as to
> how the user profile became corrupted so.  The timing with the upgrade to
> 5.0.3.2 and the concurrent appearance of the autofit background bitmap seems
> a bit of a long stretch to write off as coincidence.)

I know it, because it stopped crashing on close after I renamed the profile.

We currently do not have tools to inspect profile corruption so there is no
scientific method available.

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

--- Comment #4 from J William Cupp  ---
I forgot to mention that these symptoms appear to be the same on Linux and
Windows platforms.  The problem appeared in both installations when I upgraded
to LO 5.0.3.2.

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

--- Comment #3 from J William Cupp  ---
This bug may be related to Bug 95796.  With further experimentation, I have not
had LibreOffice Writer crash if I do not open a document that has a bitmap
background for the page.

When I open documents with bitmap backgrounds, it tends to crash more often.  I
don't have exact statistics, but whenever I have handled a document with the
bitmap, which is distorted because as of v5.0.3.2 it *always* opens with
"autofit" selected, whether the document was saved that way or not, the chance
that Libre Office Writer will crash is quite high.

Again, Writer crashes not while handling the document, nor while clearing the
"autofit" attribute, nor while saving the document, but upon closing the
document.  It seems to crash when such a document is closed, whether there are
other Libre Office documents open or not.  Of course, if the Writer document
with the bitmap page background is the only one open, Writer crashes and
reports a null list of documents to be saved and recovered.  However, if there
are other documents (ODT, ODS, etc.) open, they are listed for recovery and
recovered.

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

--- Comment #5 from Beluga  ---
Btw. the autofit problem is fixed in 5.1: bug 95850
Might be in 5.0.4 as well for all we know (testing encouraged).
http://dev-builds.libreoffice.org/daily/

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

--- Comment #2 from J William Cupp  ---
Created attachment 120565
  --> https://bugs.documentfoundation.org/attachment.cgi?id=120565=edit
Backtrace of crash

Note that the crash happens when Libre Office is closed -- that is, the last
document is closed.  There is no apparent indication then.  However, on next
attempted launch of Libre Office the notice is given that Libre Office has
crashed and (no documents) need to be recovered.

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

Beluga  changed:

   What|Removed |Added

   Keywords||have-backtrace

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[Libreoffice-bugs] [Bug 95810] Writer Crashes on Close

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https://bugs.documentfoundation.org/show_bug.cgi?id=95810

Beluga  changed:

   What|Removed |Added

 CC||todven...@suomi24.fi

--- Comment #1 from Beluga  ---
You could try getting a backtrace of the crash:
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace

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