[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

QA Administrators  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |INSUFFICIENTDATA

--- Comment #11 from QA Administrators  ---
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20170727

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

--- Comment #10 from QA Administrators  ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping-20170628

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

Aron Budea  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||ba...@caesar.elte.hu
 Ever confirmed|0   |1

--- Comment #9 from Aron Budea  ---
Not reproduced with 5.0.6.3 or 5.2.3.2 / Windows 7 with an Epson Perfection
1670.

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

Aron Budea  changed:

   What|Removed |Added

 Blocks||104269


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=104269
[Bug 104269] [META] Bugs related to scanning
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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

--- Comment #8 from Buovjaga  ---
Does it still hang with version 5.2?

You could try getting information on the hang in WinDbg by giving the command
~* kp
after the hang has happened. You might have to first do Debug - Break from the
menu.

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

--- Comment #6 from MarjaE  ---
I'm trying to understand the workflow here.

I would scan something in another app, create a raster image, and save that. I
could insert that image into LibreOffice Draw. Some of my older documents have
problems because the scanned images get distorted, or disappear. But I don't
understand scanning the image into LibreOffice Draw itself.

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

--- Comment #7 from Beluga  ---
(In reply to MarjaE from comment #6)
> I'm trying to understand the workflow here.
> 
> I would scan something in another app, create a raster image, and save that.
> I could insert that image into LibreOffice Draw. Some of my older documents
> have problems because the scanned images get distorted, or disappear. But I
> don't understand scanning the image into LibreOffice Draw itself.

Insert - Media - Scan.

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

Beluga  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

--- Comment #3 from Beluga  ---
Let's set to NEEDINFO while waiting for reporter to comment.

Set to NEEDINFO.
Change back to UNCONFIRMED, if you believe it is a different problem. Change to
RESOLVED DUPLICATE of bug 92478, if the problem is the same.

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

raal  changed:

   What|Removed |Added

 CC||r...@post.cz

--- Comment #2 from raal  ---
Hello, is it duplicate of the bug 92478?

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

--- Comment #4 from aaa...@gmail.com ---
(In reply to raal from comment #2)
> Hello, is it duplicate of the bug 92478?

Doesn't look to be the same 92478 because in my case LO doesn't crash, it
hangs. The scanner completes the scan (I can see and hear it) but the data is
not transfered to LO : the progress bar stops and impossible to cancel the
operation, only solution is to kill Draw from Task Manager

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

--- Comment #5 from aaa...@gmail.com ---
(In reply to Beluga from comment #1)
> Sounds the same as bug 93564
> 
> I wonder, if a backtrace could be created:
> https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
> 
> I haven't had a lot of luck getting a bt of a hang, only crashes, though..

Could be the same or different from bug 93564, can't tell because there is no
description of the issue in bug 93564

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

aaa...@gmail.com changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

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[Libreoffice-bugs] [Bug 95856] Scan hangs in Draw

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=95856

Beluga  changed:

   What|Removed |Added

 CC||todven...@suomi24.fi

--- Comment #1 from Beluga  ---
Sounds the same as bug 93564

I wonder, if a backtrace could be created:
https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg

I haven't had a lot of luck getting a bt of a hang, only crashes, though..

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