Re: [Libreoffice-qa] Closing FIXED bugs

[Mas]

On Wed, Sep 26, 2012 at 3:21 AM, Rainer Bielefeld <
libreoff...@bielefeldundbuss.de> wrote:

> Olivier Hallot schrieb:
>
>
>  I am suggesting to CLOSE less than 15 bugs.
>>
>
>
> Hi Olivier,
>
> I suggest not to do that. The problem are not the few moments you invest
> in closing. The problem is that this Status info will be worrying because
> it's not in accordance with current habits; it might make queries less
> reliable.
>
> Currently it's more or less common sense to proceed as following:
> Status of a bug will be changed to RESOLVED FIXED (by the developer)  if
> the fix has been introduced into the most early Version where possible and
> planned. With RESOLVED FIXED the work on that bug normally is terminated.
>
> RESOLVED FIXED may be changed to VERIFIED FIXED if someone did intensive
> tests what proved that the bug is really fixed AND that no other problems
> seem to be caused by the fix. Only a quick test "fix works" is not
> sufficient.
>
> Sometimes Bugs become resolution CLOSED as a kind of exclamation mark with
> the implicit statement "Work on this bug is definitively terminated,
> discussion finished", if there were insecurities, objections, ... . For
>  example this might be appropriate if someone found out that although there
> is a fix the problem still exists under particular circumstances. The
> question was whether the fix is incomplete (or does not work), or whether
> that is a new different bug only showing similar symptoms. CLOSED indicates
> that the discussion has been terminated with the result that work on this
> bug really has been terminated with the fix.
>
> I will write some more elaborated and precise notes at  documentfoundation.org/QA-FAQ >
> and recommend to discuss that on a ESC call (and may be on a QA call) if
> there are concerns or objections.
>
> Everybody should follow the current habits or a decision of ESC to keep
> queries reliable.
>
> I will keep you up to date here in this thread.
>
> Best regards
>
> Rainer
>
>
Thanks Rainer,  The above really makes more sense.

-- 
--
Masekela Walls
Web Security Analyst | Senior Server Administrator
Powserve.com / Gemini ISP Networks
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Re: [Libreoffice-qa] Closing FIXED bugs

[Rainer Bielefeld]

Olivier Hallot schrieb:


I am suggesting to CLOSE less than 15 bugs.



Hi Olivier,

I suggest not to do that. The problem are not the few moments you invest 
in closing. The problem is that this Status info will be worrying 
because it's not in accordance with current habits; it might make 
queries less reliable.


Currently it's more or less common sense to proceed as following:
Status of a bug will be changed to RESOLVED FIXED (by the developer)  if 
the fix has been introduced into the most early Version where possible 
and planned. With RESOLVED FIXED the work on that bug normally is 
terminated.


RESOLVED FIXED may be changed to VERIFIED FIXED if someone did intensive 
tests what proved that the bug is really fixed AND that no other 
problems seem to be caused by the fix. Only a quick test "fix works" is 
not sufficient.


Sometimes Bugs become resolution CLOSED as a kind of exclamation mark 
with the implicit statement "Work on this bug is definitively 
terminated, discussion finished", if there were insecurities, 
objections, ... . For  example this might be appropriate if someone 
found out that although there is a fix the problem still exists under 
particular circumstances. The question was whether the fix is incomplete 
(or does not work), or whether that is a new different bug only showing 
similar symptoms. CLOSED indicates that the discussion has been 
terminated with the result that work on this bug really has been 
terminated with the fix.


I will write some more elaborated and precise notes at 
 and recommend to discuss 
that on a ESC call (and may be on a QA call) if there are concerns or 
objections.


Everybody should follow the current habits or a decision of ESC to keep 
queries reliable.


I will keep you up to date here in this thread.

Best regards

Rainer
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Re: [Libreoffice-qa] Closing FIXED bugs

[Olivier Hallot]

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi Andras,

I am just pragmatic... I have a pet query where I get all bugs I am
involved someway and several of them are RESOLVED-FIXED. I am suggesting
to CLOSE less than 15 bugs.

Regards

Olivier

Em 25-09-2012 04:28, Andras Timar escreveu:
> Hi,
> 
> 2012/9/25 Richard :
>> Then our criteria are misplaced?
>> If bugs are not to be CLOSED but only RESOLVED;
>> then we need to change our search and triage methods?
> 
> The fact is that there are 4628 RESOLVED LibreOffice bugs in Bugzilla.
> IMHO QA manpower could be used better, than to check and close these
> bugs, not to mention the annoying bugmail flood. Maybe it does not
> look nice from the theoretical point of view.
> 
> Andras
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- -- 
Olivier Hallot
Founder, Board of Directors Member - The Document Foundation
The Document Foundation, Zimmerstr. 69, 10117 Berlin, Germany
Fundação responsável civilmente, de acordo com o direito civil
Detalhes Legais: http://www.documentfoundation.org/imprint
LibreOffice translation leader for Brazilian Portuguese
+55-21-8822-8812
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Re: [Libreoffice-qa] Closing FIXED bugs

[Andras Timar]

Hi,

2012/9/25 Richard :
> Then our criteria are misplaced?
> If bugs are not to be CLOSED but only RESOLVED;
> then we need to change our search and triage methods?

The fact is that there are 4628 RESOLVED LibreOffice bugs in Bugzilla.
IMHO QA manpower could be used better, than to check and close these
bugs, not to mention the annoying bugmail flood. Maybe it does not
look nice from the theoretical point of view.

Andras
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Re: [Libreoffice-qa] Closing FIXED bugs

[Andras Timar]

Hi,

2012/9/23 Olivier Hallot :
> Hi
>
> I have a set of fdo bugs I opened, that are already FIXED and some of
> them long time ago. Is it ok to CLOSE them? If not, what are the
> criteria for closing them?

Personally I dislike CLOSE-ing bugs after they are RESOLVED, it
generates extra bugmail with not really relevant information.

Best regards,
Andras
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[Libreoffice-qa] Closing FIXED bugs

[Olivier Hallot]

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi

I have a set of fdo bugs I opened, that are already FIXED and some of
them long time ago. Is it ok to CLOSE them? If not, what are the
criteria for closing them?

Regards
- -- 
Olivier Hallot
Founder, Board of Directors Member - The Document Foundation
The Document Foundation, Zimmerstr. 69, 10117 Berlin, Germany
Fundação responsável civilmente, de acordo com o direito civil
Detalhes Legais: http://www.documentfoundation.org/imprint
LibreOffice translation leader for Brazilian Portuguese
+55-21-8822-8812
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