Re: [Libreoffice-qa] Disquieting Writer bug report -- has anybody ever faced such problems?
Hello all, especially Caolán, Jochen, Rainer, and Nino (in order of appearance), thank you very much for your suggestions and ideas for how to handle this special Writer bug report! I can’t fulfill all your suggestions at once, but I will try to do my best and write a polite answer to our angry bug reporter and q class=doubtfuldeveloper/q. Cross your fingers that he will not kill me by some voodoo magic, but that we will get something useful out of this issue, or at least close it without too many losses ;-) Thank you again, Roman ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Disquieting Writer bug report -- has anybody ever faced such problems?
On Thu, 2012-08-23 at 13:13 +0200, Roman Eisele wrote: My question to all: has anybody ever seen such things in Writer? Nope. Have you got an idea how to fix the reporter's problems? IMHO he deserves a good and very polite answer, but the most important thing is probably the question how to help him. Cause its so odd, maybe asking for a screencast of the problem might help, e.g. Istanbul or recordMyDesktop or some such. C. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Disquieting Writer bug report -- has anybody ever faced such problems?
Hi Roman, Am 23.08.2012 13:13, schrieb Roman Eisele: but maybe you got an idea? Normal procedure: answer to reporter poste file (attach) and set status NEEDINFO. Then I will test the file. Regards Jochen ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Disquieting Writer bug report -- has anybody ever faced such problems?
Roman Eisele schrieb: today I stumbled over this Writer bug report: https://bugs.freedesktop.org/show_bug.cgi?id=53898 Hi, I am pretty sure that the reporter has some Autocorrect Options active that he does not understand. At least I think I would be able to creates settings showing those effects Unfortunately (if he updated from an older version) we can not be sure that the problems have not been caused by something we gain in Bug 43489 - [Task] Incorrect behavior using existing User Profile for upgrade https://bugs.freedesktop.org/show_bug.cgi?id=43489 And IMHO the reporter is not the kind of developer what we mean when we use that word, but a xxx¹ Of course we can help him, although I prefer to help to get fixed bugs reported by more gentle people we should not leave that report without reaction. Best regards Rainer ¹ Censored! ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Disquieting Writer bug report -- has anybody ever faced such problems?
Hi Roman, Am 23.08.2012 13:13 schrieb Roman Eisele: https://bugs.freedesktop.org/show_bug.cgi?id=53898 Even if we ignore all of the reporter's (IMHO completely understandable) anger, this bug report is disquieting. At least it could deserve some sorting out what could be caused by bugs (real/UX) and what are mere features ,-) My question to all: has anybody ever seen such things in Writer? A little bit, yes. Especially when I'm tired and start to do something I never did before. Some automatisms drove me crazy. But fortunately I've learned pretty well to google for switching them off :-) Have you got an idea how to fix the reporter's problems? IMHO he deserves a good and very polite answer, but the most important thing is probably the question how to help him. It's in the first place a bug tracker, so helping him would be my second thought. My first thought would be to get him to give us more information. Therefore, my suggested answer is about: It would be extremely informative and valueable to have you here and look at what you are exactly doing. Software sometimes thinks too much and default behavior can be counter-intuitive and irritating. On the other hand, there is rather active development at present and thus bugs and regressions could have been introduced. Therefore it would be very nice if you could give a step by step explanation what you exactly intended to do, what you did, and what the (intended/unintended) outcome was of every step. So we can address them one by one. Thank you. Regards, Nino ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
