Re: [Libreoffice-qa] Feedback page up
On Mon, Dec 23, 2013 at 11:12 PM, Thomas Hackert thack...@nexgo.de wrote: The page uses the HTML vars passed-in by LibreOffice: https://www.libreoffice.org/get-help/bug/?LOversion=4.2.0.1LOlocale=en-USLOmodule=TextDocument When we update the BSA to accept passed-in variables, this will allow us to automatically fill-in a bunch of information about the bug reporter's system. In the future, we could include additional information such as OS, architecture, and extensions. Would it be possible to add a log-out button/link from Bugzilla there? I find it a little bit disturbing to click on a link of a submitted bug to switch to BZ, just to be able to log out from BZ There's a bug reported re: logging-out from the BSA: https://bugs.freedesktop.org/show_bug.cgi?id=41627 IIRC, Jean Spiteri's repo has some commits on that topic https://github.com/Liongold/www-bugassistant/commit/f6a9f7e5184137aacfe51bd710e3f99e8d60e2d2 Rob/Jean - What's the status here? ... :( And more modules to report bugs to would be really nice ... ;) I'm not sure what you mean -- do you mean more additions to the BSA, or to the Feedback page, or? Best, --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page up
Hi Robinson, *, On Dienstag, 24. Dezember 2013 14:38 Robinson Tryon wrote: On Mon, Dec 23, 2013 at 11:12 PM, Thomas Hackert thack...@nexgo.de wrote: The page uses the HTML vars passed-in by LibreOffice: https://www.libreoffice.org/get-help/bug/?LOversion=4.2.0.1LOlocale=en-USLOmodule=TextDocument When we update the BSA to accept passed-in variables, this will allow us to automatically fill-in a bunch of information about the bug reporter's system. In the future, we could include additional information such as OS, architecture, and extensions. Would it be possible to add a log-out button/link from Bugzilla there? I find it a little bit disturbing to click on a link of a submitted bug to switch to BZ, just to be able to log out from BZ There's a bug reported re: logging-out from the BSA: https://bugs.freedesktop.org/show_bug.cgi?id=41627 if I understand it right, Rainer wanted a possibility to discontinue a bug submission. My problem was, that I was logged in, after I submitted my bug and did not find any possibility to log out at BSA ... :( IIRC, Jean Spiteri's repo has some commits on that topic https://github.com/Liongold/www-bugassistant/commit/f6a9f7e5184137aacfe51bd710e3f99e8d60e2d2 Well, I have seen, that the bug is assigned to Jean, but did not know, that there is already a commit for it. Hopefully it will be integrated in the future ... ;) Thank you for the link :) snip ... :( And more modules to report bugs to would be really nice ... ;) I'm not sure what you mean -- do you mean more additions to the BSA, or to the Feedback page, or? As I was talking about BSA, I meant the possibility to choose between more modules than UI and All other bugs (or something like that) ... ;) Sorry for not being more clear with my sentence above ... :( Have a nice afternoon Thomas. -- Make it idiot-proof, and someone will breed a better idiot. -- Oliver Elphick ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page up
On Mon, Dec 23, 2013 at 3:52 PM, Robinson Tryon bishop.robin...@gmail.com wrote: Please play around with the page and give us some feedback, folks! If there aren't any glaring problems with the Feedback page, I'd like to consider adding it to the 4.2 rc 2. People are noticing that we need a more general Feedback page instead of just a link to the BSA: https://bugs.freedesktop.org/show_bug.cgi?id=54538 Cheers, --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
[Libreoffice-qa] Feedback page up
Hi all, The first draft of the Feedback page is now up on the QA site. Big thanks to cloph for massaging the code into a Silverstripe-friendly format: http://qa.libreoffice.org/feedback/ The page uses the HTML vars passed-in by LibreOffice: https://www.libreoffice.org/get-help/bug/?LOversion=4.2.0.1LOlocale=en-USLOmodule=TextDocument When we update the BSA to accept passed-in variables, this will allow us to automatically fill-in a bunch of information about the bug reporter's system. In the future, we could include additional information such as OS, architecture, and extensions. Sophie - Please let us know if you run into any hurdles testing-out localization of the page. If you have any other notes/info about how to localize a page (esp. based on information passed-in via HTML vars), please document that info on the wiki and link to it from here: https://wiki.documentfoundation.org/Silverstripe Please play around with the page and give us some feedback, folks! Cheers, --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page up
Good morning Robinson, *, On Dienstag, 24. Dezember 2013 00:52 Robinson Tryon wrote: The first draft of the Feedback page is now up on the QA site. Big thanks to cloph for massaging the code into a Silverstripe-friendly format: http://qa.libreoffice.org/feedback/ great news :) The page uses the HTML vars passed-in by LibreOffice: https://www.libreoffice.org/get-help/bug/?LOversion=4.2.0.1LOlocale=en-USLOmodule=TextDocument When we update the BSA to accept passed-in variables, this will allow us to automatically fill-in a bunch of information about the bug reporter's system. In the future, we could include additional information such as OS, architecture, and extensions. Would it be possible to add a log-out button/link from Bugzilla there? I find it a little bit disturbing to click on a link of a submitted bug to switch to BZ, just to be able to log out from BZ ... :( And more modules to report bugs to would be really nice ... ;) snip Please play around with the page and give us some feedback, folks! Maybe later this week ... ;) Too much on my desk to handle the next days, sorry ... :( Have a nice day Thomas. -- I may have invented it, but Bill made it famous -- David Bradley, inventor of the Ctrl-Alt-Delete keystroke, during panel discussion with Bill Gates at the 20-year celebration for the IBM PC. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
On Sat, Nov 16, 2013 at 2:28 AM, Thomas Hackert thack...@nexgo.de wrote: What about some kind of stream with Latest feedback, showing the last entries in short, and which are linked to the mail in the mail archive? Would this be doable? http://gmane.org/rss.php https://github.com/pteichman/mailman-rss http://jmason.org/software/scripts/mailman-archive-to-rss.txt Or is this too much work? looks straightforward :-) --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
Hello Robinson, *, On Samstag, 16. November 2013 09:11 Robinson Tryon wrote: On Sat, Nov 16, 2013 at 2:28 AM, Thomas Hackert thack...@nexgo.de wrote: What about some kind of stream with Latest feedback, showing the last entries in short, and which are linked to the mail in the mail archive? Would this be doable? http://gmane.org/rss.php but this is for gmane only ... :( What about our own archives below http://listarchives.libreoffice.org? Will it work with it as well? https://github.com/pteichman/mailman-rss http://jmason.org/software/scripts/mailman-archive-to-rss.txt Both are rather dated ... Are you sure, they will work with our version of mailman? Or is this too much work? looks straightforward :-) I hope so :) Have a nice day Thomas (who has to leave in a couple of minutes ... ;) ). -- Fraud is the homage that force pays to reason. -- Charles Curtis, A Commonplace Book ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
Hi, Am 15.11.2013 20:52, schrieb Robinson Tryon: We've had some great discussion/planning on IRC today, so I want to sum-up what we've said and make some notes for the future: - We like the idea of a feedback page ++1 sounds an excellent idea for me, too. One critical point seems to be the content/look feel of the landing page, so thank you for the draft! (IMHO the page should be nice, short and comprehensive.) And IMHO the community should be given sufficient opportunity to comment on this page and to translate it before it goes life. Did you ask for comments in ux-advice? [...] - First draft: http://testing.eagleeyet.net/~qubit/www-feedback/ How about changing the three primary sign posts to + ASK a QUESTION + REPORT a BUG / file an enhancement request (combine the two as both go to bugzilla/BSA) + GET IN CONTACT with the community / Contribute (with Links to mailing lists/IRC/whatever...) Nino ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
On Sat, Nov 16, 2013 at 6:51 AM, Nino nn.l...@kflog.org wrote: One critical point seems to be the content/look feel of the landing page, so thank you for the draft! (IMHO the page should be nice, short and comprehensive.) And IMHO the community should be given sufficient opportunity to comment on this page and to translate it before it goes li[v]e. Right now the 'Give Feedback' link in the program just goes to the BSA, so IMHO think that any (halfway decent) feedback page would be an improvement over just a link to the bugtracker. Sophie is taking the lead on the l10n aspects of the feedback page. I think that addition l10n support should be pretty straightforward, but I'm quite happy to have some additional help. Because the feedback page is server-side, we can add translations to the website as they are completed by the individual language teams. Did you ask for comments in ux-advice? Not yet! [ux-advise list cc'd now :-] Hiya UX peeps: Here's the mockup, if people want to take a gander: http://testing.eagleeyet.net/~qubit/www-feedback/ Here's the code: https://github.com/colonelqubit/www-feedback Yes, it needs a little love (especially some padding -- those sentences look so unhappy crammed in to those tiny boxes!). Just send me a pull request and I'll review and merge. How about changing the three primary sign posts to + ASK a QUESTION + REPORT a BUG / file an enhancement request (combine the two as both go to bugzilla/BSA) I like the idea of having two separate 'sign posts' for Bug and Enhancement, because I think that most people see them differently. This also will help us to get enhancements tagged properly as such, which reduces work for QA. (Which is the primary reason I'm pushing this project forward: To get bugs, enhancement request, and questions filed in the right tool) Yes, both 'Bug' and 'Enhancement' buttons will (currently) redirect to the same BSA page, but in the future I hope that we can give a customized bug reporting experience that will be slightly different for bugs and for enhancements. + GET IN CONTACT with the community / Contribute (with Links to mailing lists/IRC/whatever...) I think that some kind of Join the Community sign post would be a great addition. I think it should take a more background role, as it's not exactly a type of feedback and probably won't address the feedback that most site visitors want to leave for us, but I definitely think it should be there. I think we need to offer our users more opportunities to join the community. As an example, I'd love for us to offer some options to bug reporters after they're finished reporting a bug: * Have another bug or question for us? (take them back to the feedback page) * Got some programming chops? Want to take a crack at fixing this bug yourself? (link to Dev get-started page) * File a bug, Confirm a bug: If you help us confirm another bug in our system, we'll be able to fix your bug even faster! (link to some fisher-price instructions on how to find/triage/confirm a bug in Bugzilla) I'd like to keep the 'Give (general) Feedback' sign post on the list for two reasons 1) Some people just like to say 'thanks' to us, and there's no way to do that right now (or give any other general feedback) 2) It gives people a separate place to rant (and might keep some of the fluff out of our bugtracker and Ask site) Best, --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
[Libreoffice-qa] Feedback page
We've had some great discussion/planning on IRC today, so I want to sum-up what we've said and make some notes for the future: - We like the idea of a feedback page - Put it in Silverstripe - Suggested URL: https://libreoffice.org/feedback - Joel is going to get us a mailing list (EN) for feedback - Localize it - Sophie will help coordinate l10n teams - First draft: http://testing.eagleeyet.net/~qubit/www-feedback/ Feedback form or mailto: link? Why not both?: http://ux.stackexchange.com/questions/6959/contact-form-or-mailto-link The general plan is: The 'Give Feedback' link in the program will take you to the feedback page (instead of the BSA). If a 'locale' variable is passed-in, the feedback page will provide a localized version (if available), but we'll have some kind of language-picker on the side of the page for users to select. By default, the Ask, Bug/Enhancement, and Send (Email) Feedback links will note that they are English-only. Any l10n team that provides language-specific versions of these services (e.g. the FR-BSA) may file a request to have the feedback page offer the l10n service instead of the English default. Anything else I'm missing? Cheers, --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
Good morning Robinson, *, On Freitag, 15. November 2013 20:52 Robinson Tryon wrote: We've had some great discussion/planning on IRC today, so I want to sum-up what we've said and make some notes for the future: thank you for that :) - We like the idea of a feedback page - Put it in Silverstripe - Suggested URL: https://libreoffice.org/feedback +1 - Joel is going to get us a mailing list (EN) for feedback - Localize it - Sophie will help coordinate l10n teams - First draft: http://testing.eagleeyet.net/~qubit/www-feedback/ O.K. Feedback form or mailto: link? Why not both?: http://ux.stackexchange.com/questions/6959/contact-form-or-mailto-link Good question ... I would prefer mail, but there are some good arguments in this site to use both of them ... ;) The general plan is: The 'Give Feedback' link in the program will take you to the feedback page (instead of the BSA). If a 'locale' variable is passed-in, the feedback page will provide a localized version (if available), but we'll have some kind of language-picker on the side of the page for users to select. Sounds good :) By default, the Ask, Bug/Enhancement, and Send (Email) Feedback links will note that they are English-only. Any l10n team that provides language-specific versions of these services (e.g. the FR-BSA) may file a request to have the feedback page offer the l10n service instead of the English default. O.K. Anything else I'm missing? Yes (but maybe I am the only one, who is missing this info ... ;) ). How do you want to show users the existing feedback (on your draft there is the text Want to see other people's feedback first? below the header Give feedback, which links to http://libreoffice.org/sent-feedback-available-here/)? Should this not be on the same page (libreoffice.org/feedback)? Maybe some kind of ... Hm, JS/frame which opens, when you click on the link. But I am not sure, if this is doable in SilverStripe at all ... :( But this feedback should be anonymized then ... ;) Thank you for your sum-up Thomas. -- What do you give a man who has everything? Penicillin. -- Jerry Lester ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
On Sat, Nov 16, 2013 at 2:04 AM, Thomas Hackert thack...@nexgo.de wrote: Yes (but maybe I am the only one, who is missing this info ... ;) ). How do you want to show users the existing feedback (on your draft there is the text Want to see other people's feedback first? below the header Give feedback, which links to http://libreoffice.org/sent-feedback-available-here/)? Should this not be on the same page (libreoffice.org/feedback)? Maybe some kind of ... Hm, JS/frame which opens, when you click on the link. But I am not sure, if this is doable in SilverStripe at all ... :( But this feedback should be anonymized then ... ;) The easiest option would be to remove the text that mentions seeing others' feedback from the page... :P Our current plans have the feedback going to a list -- so I guess we could point people to the archive of that list... that would be pretty straightforward. Thoughts? --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
Hello Robinson, *, On Samstag, 16. November 2013 08:11 Robinson Tryon wrote: On Sat, Nov 16, 2013 at 2:04 AM, Thomas Hackert thack...@nexgo.de wrote: Yes (but maybe I am the only one, who is missing this info ... ;) ). How do you want to show users the existing feedback (on your draft there is the text Want to see other people's feedback first? below the header Give feedback, which links to http://libreoffice.org/sent-feedback-available-here/)? Should this not be on the same page (libreoffice.org/feedback)? Maybe some kind of ... Hm, JS/frame which opens, when you click on the link. But I am not sure, if this is doable in SilverStripe at all ... :( But this feedback should be anonymized then ... ;) The easiest option would be to remove the text that mentions seeing others' feedback from the page... :P but maybe not the best one ... ;) Our current plans have the feedback going to a list -- so I guess we could point people to the archive of that list... that would be pretty straightforward. Thoughts? What about some kind of stream with Latest feedback, showing the last entries in short, and which are linked to the mail in the mail archive? Would this be doable? Or is this too much work? Greetings Thomas. -- The Lord gave us farmers two strong hands so we could grab as much as we could with both of them. -- Joseph Heller, Catch-22 ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
Hi Charles, have you time respectivly makes it sense from your point of view to report Robison/qa-ml your idea/concept of the survey? I´m only the localisator to German. Regards Jochen Am 06.11.2013 09:16, schrieb Robinson Tryon: On Wed, Nov 6, 2013 at 1:37 AM, Jochen Schiffers oo...@jochenschiffers.de wrote: Hi *, what is your opinion to integrate the following survey as 4st question [1]? [1] https://survey.documentfoundation.org/index.php/574531/lang-en What's the plan with the survey? Do we hope to keep it up for an extended period of time, or just have it run for a month or two? If it's going to be around for a long time, then I think a more permanent integration could make sense, but if it's a short-term survey, then perhaps we could put a small badge or ribbon announcing it on the side of the Feedback page? Cheers, --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/ ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
On Wed, Nov 6, 2013 at 1:37 AM, Jochen Schiffers oo...@jochenschiffers.de wrote: Hi *, what is your opinion to integrate the following survey as 4st question [1]? [1] https://survey.documentfoundation.org/index.php/574531/lang-en What's the plan with the survey? Do we hope to keep it up for an extended period of time, or just have it run for a month or two? If it's going to be around for a long time, then I think a more permanent integration could make sense, but if it's a short-term survey, then perhaps we could put a small badge or ribbon announcing it on the side of the Feedback page? Cheers, --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
Le 06/11/2013 01:51, Robinson Tryon a écrit : On Tue, Nov 5, 2013 at 2:35 PM, Robinson Tryon bishop.robin...@gmail.com wrote: On Tue, Nov 5, 2013 at 9:20 AM, Thomas Hackert thack...@nexgo.de wrote: We currently have a link in the LibreOffice menus Help - Send Feedback that currently points at the BSA and will point at the more generalized Feedback page soon. What does soon mean? The next weeks, months ... ;? Hopefully some time this week. I just need to find the time to hack on it :-) Done! Well, with the first draft, anyhow: http://testing.eagleeyet.net/~qubit/www-feedback/ Code is available here: https://github.com/colonelqubit/www-feedback Big kudos to Astron for the mockup code. Thanks for this work! What works: - Link to Ask LibreOffice - Link to BSA (including passing-along URL params from LibreOffice) - Link to BSA for enhancements (including passing in enhancement=yes) What doesn't work: - Submitting feedback via the form - Viewing feedback submitted by other users Minor TODOs: - Some icons need to be updated - Clean up the layout I hacked into place also there should be the ability to localize it (link and page) because some of us do not use 'Ask', but lists or other forum, and most of us will want it in its own language (it's part of the quality of our product ;) What will be behind LibO made me happy/sad? and who will deal with the results of this feedback? Kind regards Sophie -- Sophie Gautier sophie.gaut...@documentfoundation.org Tel:+33683901545 Membership Certification Committee Member - Co-founder The Document Foundation ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
sophi wrote Done! Well, with the first draft, anyhow: http://testing.eagleeyet.net/~qubit/www-feedback/ Code is available here: https://github.com/colonelqubit/www-feedback Big kudos to Astron for the mockup code. Thanks for this work! +1 Well done! Still, if there is a requirement for registration the wall is still there... I would be interested in seeing statistics of number of people who click on the buttons and actual registration and bug report... Again I suggest that providing a valid email should be enough to contact back if needed. sophi wrote What will be behind LibO made me happy/sad? and who will deal with the results of this feedback? Excellent question! If it's a fire and forget thing as bfoman said (http://nabble.documentfoundation.org/Libreoffice-qa-Where-should-users-report-bugs-tp4081505p4081544.html) then it could be more damaging than good for the relationship with the community/users... Otherwise, someone will have to actually read it :) Personally I think it's good to have such a tool (in the Mozilla version there is an optional field for email contact) but does LO/TDF have the manpower? Regards, Pedro -- View this message in context: http://nabble.documentfoundation.org/Libreoffice-qa-Feedback-page-tp4081613p4081654.html Sent from the QA mailing list archive at Nabble.com. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
Good morning Robinson, *, On Mittwoch, 6. November 2013 01:51 Robinson Tryon wrote: On Tue, Nov 5, 2013 at 2:35 PM, Robinson Tryon bishop.robin...@gmail.com wrote: On Tue, Nov 5, 2013 at 9:20 AM, Thomas Hackert thack...@nexgo.de wrote: We currently have a link in the LibreOffice menus Help - Send Feedback that currently points at the BSA and will point at the more generalized Feedback page soon. What does soon mean? The next weeks, months ... ;? Hopefully some time this week. I just need to find the time to hack on it :-) Done! Well, with the first draft, anyhow: http://testing.eagleeyet.net/~qubit/www-feedback/ cool :) Looks great :) snip Big kudos to Astron for the mockup code. A big thank you to you both :) What works: - Link to Ask LibreOffice - Link to BSA (including passing-along URL params from LibreOffice) - Link to BSA for enhancements (including passing in enhancement=yes) Just a question: The text below Create a bug report reads quote Having a specific problem, like a software crash or a missing feature? Report a bug to our developers. /quote But is this not redundant to the File an enhancement request, if you mention a missing feature here? Would it not be better to just write quote Having a specific problem, like a software crash or LibreOffice freezes, when you try to open a file? Report a bug to our developers. /quote or something like that? And than enhancing the text below File an enhancement request to quote Missing a feature or thinking of a new feature that would make LibreOffice even better than it is today? Let us know! /quote ? What doesn't work: - Submitting feedback via the form - Viewing feedback submitted by other users That would be cool to see as well :) But I have no idea, how you will handle this in our existing LO infrastructure. Are you thinking of some kind of form2mail interface or would it become a page, where all this feedback will be collected? And if so: Who will have a look at it? Devs or someone else? Thank you for your work so far Thomas Rest snipped -- It takes two to tell the truth: one to speak and one to hear. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
On Wed, Nov 6, 2013 at 3:20 AM, Sophie gautier.sop...@gmail.com wrote: Le 06/11/2013 01:51, Robinson Tryon a écrit : also there should be the ability to localize it (link and page) because some of us do not use 'Ask', but lists or other forum, and most of us will want it in its own language (it's part of the quality of our product ;) The current plan with the Feedback page is to put it up somewhere (perhaps alongside the BSA) and have the 'Send Feedback' link in LibreOffice point to it instead of directly pointing at the BSA. If there's an easy way for us to add localization support to the Feedback page, I think we should consider it. We just need to make sure that we keep localizations up to date (which I know can be a burden for some of the smaller native-lang teams). IIRC LibreOffice gives us a language code in the query string, so we could do a quick check to see if a corresponding up-to-date translation exists, and if not, fall-back to English. The primary motivator for getting the Feedback page up and running is to shunt user questions to the Ask site instead of having them end up in Bugzilla. We'll see how well that works, and perhaps make some tweaks to the system :-) What will be behind LibO made me happy/sad? and who will deal with the results of this feedback? IIRC, our latest plans was to hook this up to a 'feedback' mailing list, manned by a number of intrepid souls who would sort through the messages, pushing bugs/questions/etc.. towards the appropriate websites. Any general feedback might be helpful to Marketing, UI, or other Teams. As I mentioned above, my primary goal here is to give users a choice between the Ask site and Bugzilla, so I'd be fine to get rid of the happy/sad feedback area if there's not much support for it. --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
On Wed, Nov 6, 2013 at 3:52 AM, Pedro pedl...@gmail.com wrote: Still, if there is a requirement for registration the wall is still there... There is a barrier, yes, but I think most people in the project are happy to have that requirement. I would be interested in seeing statistics of number of people who click on the buttons and actual registration and bug report... Sure -- maybe we can do something smart with Piwik or whatever website stats tools we use.. Again I suggest that providing a valid email should be enough to contact back if needed. Sure. It would be nice if a user could sign-up for an account and submit a bug report all at the same time (we'd could just flag the bug report until the sign-up was completed) Excellent question! If it's a fire and forget thing as bfoman said (http://nabble.documentfoundation.org/Libreoffice-qa-Where-should-users-report-bugs-tp4081505p4081544.html) then it could be more damaging than good for the relationship with the community/users... I don't have a strong opinion one way or the other about it. I'd be fine if it was just a simple web form that would allow the user to submit feedback. Otherwise, someone will have to actually read it :) Personally I think it's good to have such a tool (in the Mozilla version there is an optional field for email contact) but does LO/TDF have the manpower? I wonder how much traffic this form will create. Sure, we'll get some SPAM, but how much total traffic do you think we'll get? I think it would be very manageable. --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
On Wed, Nov 6, 2013 at 4:05 AM, Thomas Hackert thack...@nexgo.de wrote: Good morning Robinson, *, Just a question: The text below Create a bug report [...is redundant...] Ah yes, good catch :-) Would it not be better to just [...use better text like] Having a specific problem, like a software crash or LibreOffice freezes, when you try to open a file ? Yep, yep. I think I'll mention sluggish behavior/perf bugs in general. What doesn't work: - Submitting feedback via the form - Viewing feedback submitted by other users That would be cool to see as well :) But I have no idea, how you will handle this in our existing LO infrastructure. Are you thinking of some kind of form2mail interface or would it become a page, where all this feedback will be collected? And if so: Who will have a look at it? Devs or someone else? No firm plans here, as I mentioned in my reply to Sophie. We did have interest in *some* kind of generalized feedback mechanism beyond Please email info@tdf, so I'd say that's the primary reason why this section of the Feedback page still exists :-). Interestingly, there's no obvious Leave us feedback mechanism available here: https://www.libreoffice.org/get-help/ Cheers, --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
[Libreoffice-qa] Feedback page
On Tue, Nov 5, 2013 at 2:35 PM, Robinson Tryon bishop.robin...@gmail.com wrote: On Tue, Nov 5, 2013 at 9:20 AM, Thomas Hackert thack...@nexgo.de wrote: We currently have a link in the LibreOffice menus Help - Send Feedback that currently points at the BSA and will point at the more generalized Feedback page soon. What does soon mean? The next weeks, months ... ;? Hopefully some time this week. I just need to find the time to hack on it :-) Done! Well, with the first draft, anyhow: http://testing.eagleeyet.net/~qubit/www-feedback/ Code is available here: https://github.com/colonelqubit/www-feedback Big kudos to Astron for the mockup code. What works: - Link to Ask LibreOffice - Link to BSA (including passing-along URL params from LibreOffice) - Link to BSA for enhancements (including passing in enhancement=yes) What doesn't work: - Submitting feedback via the form - Viewing feedback submitted by other users Minor TODOs: - Some icons need to be updated - Clean up the layout I hacked into place Cheers, --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Feedback page
Hi *, what is your opinion to integrate the following survey as 4st question [1]? [1] https://survey.documentfoundation.org/index.php/574531/lang-en Regards Jochen Am 06.11.2013 01:51, schrieb Robinson Tryon: On Tue, Nov 5, 2013 at 2:35 PM, Robinson Tryon bishop.robin...@gmail.com wrote: On Tue, Nov 5, 2013 at 9:20 AM, Thomas Hackert thack...@nexgo.de wrote: We currently have a link in the LibreOffice menus Help - Send Feedback that currently points at the BSA and will point at the more generalized Feedback page soon. What does soon mean? The next weeks, months ... ;? Hopefully some time this week. I just need to find the time to hack on it :-) Done! Well, with the first draft, anyhow: http://testing.eagleeyet.net/~qubit/www-feedback/ Code is available here: https://github.com/colonelqubit/www-feedback Big kudos to Astron for the mockup code. What works: - Link to Ask LibreOffice - Link to BSA (including passing-along URL params from LibreOffice) - Link to BSA for enhancements (including passing in enhancement=yes) What doesn't work: - Submitting feedback via the form - Viewing feedback submitted by other users Minor TODOs: - Some icons need to be updated - Clean up the layout I hacked into place Cheers, --R ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/ ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
