Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?
Hi, On Mon, Jul 01, 2013 at 04:59:15PM +0200, Bjoern Michaelsen wrote: I dont think so -- esp. it would not reduce the workload of those involved. What one might entertain is the idea to add a you seem to be filing a support request, have you considered to use ask.libreoffice.org, which is likely the better place and will result in a quicker answer?. ... or even better: have a confused -- talk to us here button in the top right corner of all BSA pages which opens a webchat to #libreoffice-qa -- this might also help community growth and is the same we did for developers with https://bugs.freedesktop.org/show_bug.cgi?id=56515. Best, Bjoern ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?
On Mon, 2013-07-01 at 09:36 +0200, Cor Nouws wrote: Last weeks/months I am responding to more and more issues that IMNSHO should be handled as user questions *first*. I wonder if they come predominently from the Help-Send Feedback menu item. AFAIR we had a plan to put a wrapper screen around that instead - that is more mozilla-like. I guess we should track resourcing that :-) Just a thought, Michael. -- michael.me...@suse.com , Pseudo Engineer, itinerant idiot ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
[Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?
Hi all, Last weeks/months I am responding to more and more issues that IMNSHO should be handled as user questions *first*. Did I ever say that IMO reporting bugs is to easy? Yes I did. More then once. Is this just me?? Is the process from our French friends - where reports from BSA go trough an email process before being added to BugZilla (that's what I understood from it anyway) - a way to prevent that? Cheers, Cor -- - Cor Nouws - http://nl.libreoffice.org - The Document Foundation Membership Committee Member ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?
Hi Cor, Is the process from our French friends - where reports from BSA go trough an email process before being added to BugZilla (that's what I understood from it anyway) - a way to prevent that? Better we get all the reports we need than not so much reports and a more buggy LO. I could only write about the Base-bugs. User-questions in this part of LO could be answered in a short time (about 2 or 3 days), because there are only 240 bugs open and we have a look at the bug-list nearly every day if there is reported something new. Regards Robert ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?
Hi Cor, On 01/07/2013 20:01, Robert Großkopf wrote: Hi Cor, Is the process from our French friends - where reports from BSA go trough an email process before being added to BugZilla (that's what I understood from it anyway) - a way to prevent that? Better we get all the reports we need than not so much reports and a more buggy LO. I could only write about the Base-bugs. User-questions in this part of LO could be answered in a short time (about 2 or 3 days), because there are only 240 bugs open and we have a look at the bug-list nearly every day if there is reported something new. As this is still an experimentation, we can't deduct anything right now, it's a to fresh process. But thanks for pointing it any way, this is what the experimentation is done for :) Lets take some more time to see if it's a real help on the BZ side and the community side. Kind regards Sophie -- Sophie Gautier sophie.gaut...@documentfoundation.org Tel:+33683901545 Membership Certification Committee Member - Co-founder The Document Foundation ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?
Hi Bjoern, Bjoern Michaelsen wrote (01-07-13 16:59) Yes, I thinkk you have a point there. E.g. as much as I think OpenID login to bugzilla would increase the reports, I also indeed feel that would reduce quality (and push the work inwards -- towards our rare and valued QA triage volunteers instead of outwards to the users and thereby growing skillbase and community). Indeed, well understood. I dont think so -- esp. it would not reduce the workload of those involved. I think so. For the French it is also to help people not so good with English, I thought. But that is a specific goal then. Not a general solution or relief. What I do see, is that on the Dutch list people that are afraid from BugZilla, post to a list so that people can discuss and someone file a bug, if needed. Looks a bit as the French process. What one might entertain is the idea to add a you seem to be filing a support request, have you considered to use ask.libreoffice.org, which is likely the better place and will result in a quicker answer?. Hmm ;) nice direction to think about. Wording and timing (place) of such a hint my be crucial. Cheers, Cor -- - Cor Nouws - http://nl.libreoffice.org - The Document Foundation Membership Committee Member ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Reported issues show the tendency to be more user questions ? BSA related ?
Hi Robert, Robert Großkopf wrote (01-07-13 20:01) Better we get all the reports we need than not so much reports and a more buggy LO. I agree. But even better to get less 'reports' that basically are coming from users that miss some knowledge on certain features or so. Maybe that is less the case with Base. I could only write about the Base-bugs. User-questions in this part of LO could be answered in a short time (about 2 or 3 days), because there are only 240 bugs open and we have a look at the bug-list nearly every day if there is reported something new. Ah, that sounds good. Thus one part of BugZilla at least that doesn't cause us headaches ;) Regards, Cor -- - Cor Nouws - http://nl.libreoffice.org - The Document Foundation Membership Committee Member ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
