Re: Internet Customer Service
Hi. Almost not entirely off-topic, I would like to show you the Cables/L2TP configuration script. Currently it fits only Ubuntu Linux, but would support further Linux distros, as soon as I get some feedback from users. I want to bring this configurator to your attention, as it should do the following: 1. Ease the L2TP configuration step for technically capable Linux users (they could have done that themselves, but it saves time) 2. Allow non-technical Linux users, or people who are members of the general public (and they can have Internet connection, and Linux, right?) to connect to Cables in Israel. My dream for this script is for it to be available from HOT site for the benefit of all Linux cable users. I need more testers. I don't think that it works fine for me is, by any means, sufficient. http://run.tournament.org.il/cables-connection-in-israel-for-linux/ Feel free to comment in the page directly, or post here (although I tend to check this mailing list less often...) Thanks! Ez Kfir Lavi wrote: Hi, I found that even with Bezeq Beinleumi, which were giving non dialer account, I needed to spend 3 days barking on Hot and them. Hope I will have your experience next time. Kfir On Wed, May 27, 2009 at 12:00 PM, sammy ominsky s...@avoidant.org wrote: Hi all, First, apologies to those on the other lists I'm posting this to. I'm so excited I had to tell everyone :) It appears that someone somewhere is listening to what we need, and doing something about it. This morning I had a local customer who is not technically inclined enough to set up their own VoIP router, so I went over there to do it for them. They are an older couple with an older PC and no real idea how it all works. Their adult son had set them up and is out of the country at the moment. So I went there, together we phoned their ISP, 012, to tell them we were installing a new router. The tech on their end said to set the router to Obtain IP address automatically, and call HOT with the confirmation number they gave us, in order to change to an account that doesn't need a dialer. We phoned HOT, gave them the confirmation number, and it just worked. This is a HUGE change from a few years ago, when I had to call and explain to the customer service rep what I wanted to do, who couldn't imagine why anyone would need an account without a dialer. Then I had to wait a week for HOT to set up MPLS, and spend hours and hours on the phone with level after level of customer support and technicians to make sure it actually got done. Israel has entered the modern age! Yay! I realize this isn't directly linux-related, but it's certainly relevant to those of us not running windows and our ability to get what we need from the service providers who've locked us out in the past. --sambo ___ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il ___ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il ___ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
Re: (Internet Customer Service.) I would say you are somewhat missing the point.
--- On Wed, 5/27/09, sammy ominsky wrote:
It appears that someone somewhere is listening to what we
need, and doing something about it.
I would say that HOT attempts to acquire more knowledgeable {support,service}
personal. The point that Linux is starting to become main stream is much less
important for the good experience you had.
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Internet Customer Service
Hi all, First, apologies to those on the other lists I'm posting this to. I'm so excited I had to tell everyone :) It appears that someone somewhere is listening to what we need, and doing something about it. This morning I had a local customer who is not technically inclined enough to set up their own VoIP router, so I went over there to do it for them. They are an older couple with an older PC and no real idea how it all works. Their adult son had set them up and is out of the country at the moment. So I went there, together we phoned their ISP, 012, to tell them we were installing a new router. The tech on their end said to set the router to Obtain IP address automatically, and call HOT with the confirmation number they gave us, in order to change to an account that doesn't need a dialer. We phoned HOT, gave them the confirmation number, and it just worked. This is a HUGE change from a few years ago, when I had to call and explain to the customer service rep what I wanted to do, who couldn't imagine why anyone would need an account without a dialer. Then I had to wait a week for HOT to set up MPLS, and spend hours and hours on the phone with level after level of customer support and technicians to make sure it actually got done. Israel has entered the modern age! Yay! I realize this isn't directly linux-related, but it's certainly relevant to those of us not running windows and our ability to get what we need from the service providers who've locked us out in the past. --sambo ___ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
Re: Internet Customer Service
This is a HUGE change from a few years ago, when I had to call and explain to the customer service rep what I wanted to do, who couldn't imagine why anyone would need an account without a dialer. Then I had to wait a week for HOT to set up MPLS, and spend hours and hours on the phone with level after level of customer support and technicians to make sure it actually got done. I also spent around 10 hours on the phone with HOT and barak, separately and together, about 3 years ago to get a dialer-less connection. I think their internal integration system simply sucked. Last year, moving to bezeqint, it only took 3 days, and a couple of hours on the phone. Good to know they continued to improve since then :) --y ___ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
Re: Internet Customer Service
Hi, I found that even with Bezeq Beinleumi, which were giving non dialer account, I needed to spend 3 days barking on Hot and them. Hope I will have your experience next time. Kfir On Wed, May 27, 2009 at 12:00 PM, sammy ominsky s...@avoidant.org wrote: Hi all, First, apologies to those on the other lists I'm posting this to. I'm so excited I had to tell everyone :) It appears that someone somewhere is listening to what we need, and doing something about it. This morning I had a local customer who is not technically inclined enough to set up their own VoIP router, so I went over there to do it for them. They are an older couple with an older PC and no real idea how it all works. Their adult son had set them up and is out of the country at the moment. So I went there, together we phoned their ISP, 012, to tell them we were installing a new router. The tech on their end said to set the router to Obtain IP address automatically, and call HOT with the confirmation number they gave us, in order to change to an account that doesn't need a dialer. We phoned HOT, gave them the confirmation number, and it just worked. This is a HUGE change from a few years ago, when I had to call and explain to the customer service rep what I wanted to do, who couldn't imagine why anyone would need an account without a dialer. Then I had to wait a week for HOT to set up MPLS, and spend hours and hours on the phone with level after level of customer support and technicians to make sure it actually got done. Israel has entered the modern age! Yay! I realize this isn't directly linux-related, but it's certainly relevant to those of us not running windows and our ability to get what we need from the service providers who've locked us out in the past. --sambo ___ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il ___ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
