Beth,
I have both, but since I am in Indiana here it is called ATT. The DSL line
has been as reliable if not more so than Insight, but the best speed I can get
is about 5 meg down and less than 1 meg up. I would move to their new system
but when they came out to measure I was too far from the fiber, so I have to
stay with DSL.
Insight is currently 20 down and about 1.5 up. Insight is still having
problems since their server crash a few months ago and just this week I had a
new box installed and the technician said for them to be fully back to normal
it will be many months yet, thus on the TV side we have minor issues but the
internet side seems fairly reliable.
I can say that service from Insight is MUCH better than ATT. I had a modem go
bad and it was difficult talking to people that know little English and less
technical abilities. Finally I got them to send me one and it configured much
easier than the original so that has certainly improved.
I don't understand why DSL slows at night for I thought it was a dedicated line
and not shared my others in your node as you have with cable. My speed is
the same all times of the day.
If they won't send you a new modem to see if that is the problem then yes, dump
them.
John
On Jul 30, 2010, at 1:53 PM, Beth Phillips wrote:
Looking for feedback on Insight vs BellSouth service.
My Mom has had Bell South DSL for a few years now and she is always having
speed issues that seem related to certain times of day, usually late evening.
When I initially called Bell South they blamed it on the router I installed,
so I removed it from the equation. Things didn’t really improve. Last night I
was in for a visit and things were working pretty good up until about 8:30
then it slowed to a crawl. Mom said this is typical of that time of day. She
has an older G4 and I thought that was part of the problem, but I hooked my
MacBook up to her modem to rule out the computer as the problem and it took 5
minutes to load up a web page. (I use my laptop on our home Bell South
connection with no problems.) I’ve spent hours on the phone with Bell South
in the past trying to trouble shoot this and they always tell me everything
is working fine on their end. After all this time and the things we’ve done
to troubleshoot, I’m convinced that Bell South has a speed issue in her
particular area of Louisville. Just wondered if anyone had any experience
with Insight’s service. I’m thinking of having her switch providers since she
already has cable through them.
___
MacGroup mailing list
MacGroup@erdos.math.louisville.edu
http://www.math.louisville.edu/mailman/listinfo/macgroup
___
MacGroup mailing list
MacGroup@erdos.math.louisville.edu
http://www.math.louisville.edu/mailman/listinfo/macgroup
