[Mailman-Users] No admin/moderator emails being sent
I am experiencing a problem where the moderators and/or the list admins are not getting notifications regarding things like mail being held and I am wondering what I am doing wrong. If I send mail to the list as a non list member, the mail gets held, I (the non list member) get a response via email saying that my message is being held for moderation. I can login as a list admin or moderator and look at the pending requests and I see all of the messages awaiting approval, but the list admins / moderators never get email about it! I tried setting both the list admin as well as the moderators and setting a moderator password, no one got notified. I removed the moderators, leaving only an admin, still nothing. admin_immed_notify is set to yes and I have also tweaked the file that sends out reminders at 8 am to send out reminders every 5 minutes and then restarted the mailman service. I see nothing that seems to be showing a problem in the mailman logs and in the vette log I can see things such as Jun 14 15:43:40 2005 (21062) Announce post from [EMAIL PROTECTED] held, message-id=[EMAIL PROTECTED] 0803.mail.yahoo.com: Post by non-member to a members-only list Does anyone know what could be going on here? Thanks much for any help, Kris -- Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org Security Policy: http://www.python.org/cgi-bin/faqw-mm.py?req=showamp;file=faq01.027.htp
Re: [Mailman-Users] No admin/moderator emails being sent
Just an update, I sent mail to [EMAIL PROTECTED] and I have successfully received the message, so from my understanding, the alias is not messed up. -Kris On Tue, 2005-06-14 at 16:25, Kris Vassallo wrote: I am experiencing a problem where the moderators and/or the list admins are not getting notifications regarding things like mail being held and I am wondering what I am doing wrong. If I send mail to the list as a non list member, the mail gets held, I (the non list member) get a response via email saying that my message is being held for moderation. I can login as a list admin or moderator and look at the pending requests and I see all of the messages awaiting approval, but the list admins / moderators never get email about it! I tried setting both the list admin as well as the moderators and setting a moderator password, no one got notified. I removed the moderators, leaving only an admin, still nothing. admin_immed_notify is set to yes and I have also tweaked the file that sends out reminders at 8 am to send out reminders every 5 minutes and then restarted the mailman service. I see nothing that seems to be showing a problem in the mailman logs and in the vette log I can see things such as Jun 14 15:43:40 2005 (21062) Announce post from [EMAIL PROTECTED] held, message-id=[EMAIL PROTECTED] 0803.mail.yahoo.com: Post by non-member to a members-only list Does anyone know what could be going on here? Thanks much for any help, Kris -- Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/kris%40linuxcertified.com Security Policy: http://www.python.org/cgi-bin/faqw-mm.py?req=showfile=faq01.027.htp -- Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org Security Policy: http://www.python.org/cgi-bin/faqw-mm.py?req=showamp;file=faq01.027.htp
Re: [Mailman-Users] No admin/moderator emails being sent
Kris Vassallo wrote: I am experiencing a problem where the moderators and/or the list admins are not getting notifications regarding things like mail being held and I am wondering what I am doing wrong. snip admin_immed_notify is set to yes and I have also tweaked the file that sends out reminders at 8 am to send out reminders every 5 minutes and then restarted the mailman service. The cron checkdbs job is not involved in sending the admin_immed_notify messages, although it should send a xx approvals waiting type of message each time it is run (if xx is not zero). I see nothing that seems to be showing a problem in the mailman logs and in the vette log I can see things such as Jun 14 15:43:40 2005 (21062) Announce post from [EMAIL PROTECTED] held, message-id=[EMAIL PROTECTED] 0803.mail.yahoo.com: Post by non-member to a members-only list Does anyone know what could be going on here? All these notices are sent first to the listname-owner address and then when received by mailman at that address, they are resent to the actual owners and moderators. Something is going wrong with this process. Most likely, the alias for the listname-owner address has something wrong with it. Try sending a message directly to the listname-owner address and see what happens to it. Look in Mailman's bounce log and smtp-failure log (if any) and/or the MTA logs. -- Mark Sapiro [EMAIL PROTECTED] The highway is for gamblers, San Francisco Bay Area, Californiabetter use your sense - B. Dylan -- Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org Security Policy: http://www.python.org/cgi-bin/faqw-mm.py?req=showamp;file=faq01.027.htp
Re: [Mailman-Users] No admin/moderator emails being sent
Kris Vassallo wrote: Just an update, I sent mail to [EMAIL PROTECTED] and I have successfully received the message, so from my understanding, the alias is not messed up. I replied before I saw this. OK, the [EMAIL PROTECTED] address works at least for external mail. You didn't say, but I guess from absence of complaint that non-held messages and approved messages actually get sent to the list. Is VirginRunner running? (try 'ps -fwu mailman' or whatever your mailman user is). Check Mailman's qrunner log. -- Mark Sapiro [EMAIL PROTECTED] The highway is for gamblers, San Francisco Bay Area, Californiabetter use your sense - B. Dylan -- Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org Security Policy: http://www.python.org/cgi-bin/faqw-mm.py?req=showamp;file=faq01.027.htp
Re: [Mailman-Users] No admin/moderator emails being sent
On Tue, 2005-06-14 at 16:46, Mark Sapiro wrote: Just an update, I sent mail to [EMAIL PROTECTED] and I have successfully received the message, so from my understanding, the alias is not messed up. I replied before I saw this. OK, the [EMAIL PROTECTED] address works at least for external mail. You didn't say, but I guess from absence of complaint that non-held messages and approved messages actually get sent to the list. Approved messages hit the list with no problem. Also things such as notifications that people subscribed to the list and list creations generate emails to the owner just fine. Is VirginRunner running? (try 'ps -fwu mailman' or whatever your mailman user is). Check Mailman's qrunner log. Yup sure is. #ps -fwu mailman --snip-- mailman 21068 21058 0 15:05 ?00:00:00 /usr/bin/python /var/mailman/bin/qrunner --runner=VirginRunner:0:1 -s --snip-- As for the log, the last thing I see in there is Jun 14 15:05:01 2005 (21068) VirginRunner qrunner started. So I watched the log and then sent a message, nothing shows up in the log, I don't know if something is supposed to or not. Thanks, Kris -- Mark Sapiro [EMAIL PROTECTED] The highway is for gamblers, San Francisco Bay Area, Californiabetter use your sense - B. Dylan -- Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org Security Policy: http://www.python.org/cgi-bin/faqw-mm.py?req=showamp;file=faq01.027.htp
Re: [Mailman-Users] No admin/moderator emails being sent
Kris Vassallo wrote: Approved messages hit the list with no problem. Also things such as notifications that people subscribed to the list and list creations generate emails to the owner just fine. Actually, hold and 'moderator requests' notices are created via a different method than the subscribe/unsubscribe and list creation notices. The former (the ones you don't get) are sent to the listname-owner address and the others are sent directly to the list of owners (and moderators in the case of sub/unsub). Since you have verified that the listname-owner address actually works, It seems there may be a problem with the way the listname-owner address is obtained for the notification. Do you have access to bin/withlist? If so, do bin/withlist listname Then at the prompt type m.GetOwnerEmail() and see what is returned (enter control-D at the second prompt to terminate withlist). snip As for the log, the last thing I see in there is Jun 14 15:05:01 2005 (21068) VirginRunner qrunner started. So I watched the log and then sent a message, nothing shows up in the log, I don't know if something is supposed to or not. It's good you didn't see anything. You were just looking to see a message about it exiting if there was one. Normally, things just run and there are no log entries except when a specific mailmanctl action (stop, start, restart) is done. Anyway, I think we've ruled out a qrunner problem. -- Mark Sapiro [EMAIL PROTECTED] The highway is for gamblers, San Francisco Bay Area, Californiabetter use your sense - B. Dylan -- Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org Security Policy: http://www.python.org/cgi-bin/faqw-mm.py?req=showamp;file=faq01.027.htp
Re: [Mailman-Users] No admin/moderator emails being sent
Kris Vassallo wrote: On Tue, 2005-06-14 at 18:04, Mark Sapiro wrote: Since you have verified that the listname-owner address actually works, It seems there may be a problem with the way the listname-owner address is obtained for the notification. Do you have access to bin/withlist? If so, do I have root access to the box so I can do whatever :) bin/withlist listname Then at the prompt type m.GetOwnerEmail() and see what is returned (enter control-D at the second prompt to terminate withlist). m.GetOwnerEmail() '[EMAIL PROTECTED]' Sounds like what you are telling me is that I should be getting the email according to the output of the above command. Hmph Yeah, that's what I say - Hmph So admin_immed_notify is yes, and the poster gets the reply that the message is held for moderation, but there is no e-mail to the owner(s), yet mail addressed directly to [EMAIL PROTECTED] gets delivered to the list owner(s). If it were working, you would see three entries in Mailman's smtp log similar to the following: Jun 14 10:32:59 2005 (13248) [EMAIL PROTECTED] smtp for 1 recips, completed in 0.027 seconds Jun 14 10:32:59 2005 (13248) [EMAIL PROTECTED] smtp for 1 recips, completed in 0.030 seconds Jun 14 10:33:27 2005 (13248) [EMAIL PROTECTED] smtp for 1 recips, completed in 0.029 seconds The time stamps and (pid) will be different and the digits in the message-ids will be different, and the number of recips for the third entry would be the number of owners and moderators which may be more than 1, but here's the crucial thing. The first entry with 292 in the message-id is the notice back to the poster. The second entry with 293 in the message-id is the notice to [EMAIL PROTECTED], and the third entry with the same message-id as the second is the re-delivery of the owner notice to the actual owners/moderators. Do you see all 3? If not, what? Also is there anything in the smtp-failure log with the same time/message-id? Finally, does the same MTA handle mail outgoing from mailman and mail incoming to mailman. If not, what happens when the outgoing MTA gets the message for [EMAIL PROTECTED] -- Mark Sapiro [EMAIL PROTECTED] The highway is for gamblers, San Francisco Bay Area, Californiabetter use your sense - B. Dylan -- Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org Security Policy: http://www.python.org/cgi-bin/faqw-mm.py?req=showamp;file=faq01.027.htp
