Re: [MlMt] Domain mail won't go online
Thank you so much Bill. I did in fact send an email to Benny that got attention. (And apologies for not responding sooner, amazing!) It is as you say. A specific server at my hosting - and Benny sent me the same command line to disable the quota thingy. No loss to me as I never used it. Amazing how disruptive it was to me not to be getting email on five email accounts. May it not happen again! Peace, Annamarie Annamarie Pluhar 802-451-1941 802-579-5975 (iPhone - not good when I'm at my desk.) On 6 Mar 2020, at 17:24, Bill Cole wrote: On 5 Mar 2020, at 6:56, Annamarie Pluhar wrote: Sent the wrong one. Ugh…Sorry. Here is the right one. https://www.dropbox.com/s/yfqki9mjlhwsehh/Screen%20Shot%202020-03-04%20at%202.05.53%20PM.png?dl=0 OK, so the core error is "NO Internal quota calculation error" which indicates a very specific rare problem with a particular IMAP server (Dovecot, a very good open source IMAP server) and the only problem in MailMate is that it does not expect that as a possible error at that point. It is reasonable in my opinion to be surprised by a computer saying that it made a calculation error... Update: Message from hosting provider: “We recently completed the migration of your server to our brand new Google data center. There is a high chance that cached information inside the mail client is causing the connectivity issue you are experiencing. As an attempt to resolve this you can try adjusting your mail client's settings to directly connect to the server's hostname. This is done by using the details below:” I’ve tried the new setting on one account and it didn’t resolve. Sigh. I wouldn't expect that to help. That error is weird. The only reasons I can see that it should ever happen from the server side is if there's some gross misconfiguration or malfunction. I suppose it's possible that MailMate could have some detail about the server's mailbox namespace or feature support cached that changed when your provider migrated to new infrastructure, making the command that got the error nonsensical, but I though Benny had worked out all the kinks in that over a year ago. Are you running the latest release? IF the problem is MM remembering stale info about the IMAP server, rather than the IMAP server being broken in some manner, it may fix the problem if you delete and recreate the account in MailMate. If the account has a lot of extant messages or dependent smart mailboxes (making a rebuild painful,) you might need to poke Benny more firmly by opening an actual bug report and including MailMate's IMAP session logs. As a temporary workaround, this command line tweak may also work, at the expense of losing quota support for all accounts: defaults write com.freron.MailMate MmIMAPQuotaDisabled -bool YES -- Bill Cole b...@scconsult.com or billc...@apache.org (AKA @grumpybozo and many *@billmail.scconsult.com addresses) Not For Hire (currently) ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate
Re: [MlMt] Domain mail won't go online
On 5 Mar 2020, at 6:56, Annamarie Pluhar wrote: Sent the wrong one. Ugh…Sorry. Here is the right one. https://www.dropbox.com/s/yfqki9mjlhwsehh/Screen%20Shot%202020-03-04%20at%202.05.53%20PM.png?dl=0 OK, so the core error is "NO Internal quota calculation error" which indicates a very specific rare problem with a particular IMAP server (Dovecot, a very good open source IMAP server) and the only problem in MailMate is that it does not expect that as a possible error at that point. It is reasonable in my opinion to be surprised by a computer saying that it made a calculation error... Update: Message from hosting provider: “We recently completed the migration of your server to our brand new Google data center. There is a high chance that cached information inside the mail client is causing the connectivity issue you are experiencing. As an attempt to resolve this you can try adjusting your mail client's settings to directly connect to the server's hostname. This is done by using the details below:” I’ve tried the new setting on one account and it didn’t resolve. Sigh. I wouldn't expect that to help. That error is weird. The only reasons I can see that it should ever happen from the server side is if there's some gross misconfiguration or malfunction. I suppose it's possible that MailMate could have some detail about the server's mailbox namespace or feature support cached that changed when your provider migrated to new infrastructure, making the command that got the error nonsensical, but I though Benny had worked out all the kinks in that over a year ago. Are you running the latest release? IF the problem is MM remembering stale info about the IMAP server, rather than the IMAP server being broken in some manner, it may fix the problem if you delete and recreate the account in MailMate. If the account has a lot of extant messages or dependent smart mailboxes (making a rebuild painful,) you might need to poke Benny more firmly by opening an actual bug report and including MailMate's IMAP session logs. As a temporary workaround, this command line tweak may also work, at the expense of losing quota support for all accounts: defaults write com.freron.MailMate MmIMAPQuotaDisabled -bool YES -- Bill Cole b...@scconsult.com or billc...@apache.org (AKA @grumpybozo and many *@billmail.scconsult.com addresses) Not For Hire (currently) ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate
Re: [MlMt] Domain mail won't go online
Sent the wrong one. Ugh…Sorry. Here is the right one. https://www.dropbox.com/s/yfqki9mjlhwsehh/Screen%20Shot%202020-03-04%20at%202.05.53%20PM.png?dl=0 Update: Message from hosting provider: “We recently completed the migration of your server to our brand new Google data center. There is a high chance that cached information inside the mail client is causing the connectivity issue you are experiencing. As an attempt to resolve this you can try adjusting your mail client's settings to directly connect to the server's hostname. This is done by using the details below:” I’ve tried the new setting on one account and it didn’t resolve. Sigh. Thanks for help! Annamarie Pluhar 802-451-1941 802-579-5975 (iPhone - not good when I'm at my desk.) On 4 Mar 2020, at 21:21, Bill Cole wrote: On 4 Mar 2020, at 19:28, Annamarie Pluhar wrote: Hi, I think that this is a MM problem. It’s not happening on my iPhone. It’s just my email accounts that are associated with my domains. My gmail account is working (obviously) and also my .me account. I have a trouble ticket in with my hosting provider … They haven’t indicated that they did a server change or something.. I can’t attach a screenshot here, so I’m sending the drop box link for the error message, [here ](https://www.dropbox.com/s/yxr55v5zph4zxx0/Screen%20Shot%202020-03-04%20at%207.08.45%20PM.png?dl=0). I see no error message in that image, just an account configuration dialog. -- Bill Cole b...@scconsult.com or billc...@apache.org (AKA @grumpybozo and many *@billmail.scconsult.com addresses) Not For Hire (currently) ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate
Re: [MlMt] Domain mail won't go online
On 4 Mar 2020, at 19:28, Annamarie Pluhar wrote: Hi, I think that this is a MM problem. It’s not happening on my iPhone. It’s just my email accounts that are associated with my domains. My gmail account is working (obviously) and also my .me account. I have a trouble ticket in with my hosting provider … They haven’t indicated that they did a server change or something.. I can’t attach a screenshot here, so I’m sending the drop box link for the error message, [here ](https://www.dropbox.com/s/yxr55v5zph4zxx0/Screen%20Shot%202020-03-04%20at%207.08.45%20PM.png?dl=0). I see no error message in that image, just an account configuration dialog. -- Bill Cole b...@scconsult.com or billc...@apache.org (AKA @grumpybozo and many *@billmail.scconsult.com addresses) Not For Hire (currently) ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate
