subject:"\[mailop\] \[EXTERNAL\] Re\: blocked by microsoft"

Re: [mailop] [EXTERNAL] Re: blocked by microsoft -- support procedure?

2022-01-20 Thread Michael Wise via mailop



Step 0: Read the error message in the NDR.



THEN...



If it's Office365 (aka, "Enterprise"), and you're not currently an Office365 
customer ... create a trial account (one mailbox, nothing special), send the 
email to that account, and when it bounces, open a support case. Also, if the 
error message told you to email delist@, and support tells you to use the 
portal ... that's not going to work, as the two lists are managed by separate 
processes.



Otherwise, if it's HotMail, Outlook.com, Live.com, etc... go to the Support 
link and request a delist.

This is required because last time I looked, the Consumer side of the house had 
several hundred million active accounts.

The link, in case it's not already committed to memory for some:



  https://go.microsoft.com/fwlink/?LinkID=614866&clcid



The first email you get back will be from a robot and give you the SRX #.

The second email will give you an automated response which may, or may not, be 
to your liking.



If the latter, *REPLY* to that email and make your case, as you will be 
speaking to a human, but it may take them a while to actually get to your case, 
but you should hear something within 24 hours. Also please understand that 
while you *ARE* talking to a human, they are required by policy to respond in 
boilerplate with minimal tweaking.

I hope this makes some of the foundational issues more clear.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Open a ticket for Hotmail ?



-Original Message-
From: mailop  On Behalf Of Hetzner Blacklist via 
mailop
Sent: Monday, January 17, 2022 8:00 AM
To: mailop@mailop.org; Mark G Thomas 
Subject: [EXTERNAL] Re: [mailop] blocked by microsoft -- support procedure?



Am 11.01.2022 um 20:04 schrieb Mark G Thomas via mailop:

> I'm not generally involved in our support issues, but a coworker at

> my work (Linode) reached out to me about what looks to be a new problem

> involving hosting customers being blocked by by Microsoft.

It's nice to see another representative of a webhoster brave enough to

post on here, welcome :)



I've been dealing with blacklist issues at Hetzner for the past 6 years,

and I've posted on here multiple times with my experiences. My first

post was actually about Microsoft. If you check the archives you'll find

some posts over the past few months with general information on

Microsoft and blacklists, but I can repeat some of that here that nobody

has mentioned yet.



Since your issue is with Microsoft, it would be good to figure out which

of their blacklists your IPs are on. The error you posted is for the

Office365 blacklist, while the error one of your clients posted is for

the Outlook blacklist. Those are two separate blacklists with separate

processes for getting IPs delisted.



If you're mostly dealing with Office365 then I can only wish you all the

best. We've had very few issues with this blacklist, which I'm thankful

for since there doesn't appear to be much that can be done, other than

emailing delist@.



As for Outlook, delisting IPs is done through a form, and it works most

of the time, though often you will need to escalate the ticket. If you

haven't already done so, make sure you sign up your network in the

Microsoft SNDS. That will show you all of the IPs currently on the

Outlook blacklist. It also shows you (daily) all the IPs that sent over

100 emails to Microsoft accounts, including how many emails, the

complaint rate, and trap hits. Incredibly useful (and free!) information.



Some additional information on the Microsoft blacklists and services

they provide can be found in our docs:

https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.hetzner.com%2Frobot%2Fdedicated-server%2Ftroubleshooting%2Fmicrosoft-blacklist%2F&data=04%7C01%7Cmichael.wise%40microsoft.com%7Cac376a9b5558452d969608d9d9d50a90%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637780331323426905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=etg408dI%2FOFR4%2BhMVaQvcWvHJA3rMAi7zLGrEO8YybI%3D&reserved=0



As for the general issue with blacklistings, depending on how

constrained you are by management (trust me, I get it), there are a

number of things you can look into.



For example, Spamhaus has a list of IPs on their public SBL, some of

which go back a year:

https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.spamhaus.org%2Fsbl%2Flistings%2Flinode.com&data=04%7C01%7Cmichael.wise%40microsoft.com%7Cac376a9b5558452d969608d9d9d50a90%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637780331323426905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=EfCpGRZ81rlE%2BeEf60Ev8A5s4%2FHEkkMdv0%2B1%2B6unW4s%3D&reserved=0



If you haven't already done so, you can sign up for their PBL account,

and that w

Re: [mailop] [EXTERNAL] Re: blocked by microsoft

2022-01-07 Thread Mary via mailop


That is the correct IP address,

I tried to reply to say thank you but I'm still being blocked:

relay=microsoft-com.mail.protection.outlook.com[40.93.212.0]:25, delay=2.7, 
delays=1.4/0.03/0.87/0.31, dsn=5.7.511, status=bounced (host 
microsoft-com.mail.protection.outlook.com[40.93.212.0] said: 550 5.7.511 Access 
denied, banned sender[139.162.149.67]. To request removal from this list please 
forward this message to del...@messaging.microsoft.com. For more information 
please go to  http://go.microsoft.com/fwlink/?LinkId=526653. AS(1410) 
[CD1PEPF06AE.namprd00.prod.outlook.com] (in reply to RCPT TO command))

Maybe the change needs some time to replicate across servers?

I'm sorry for wasting your time with my problem, I appreciate your help.



On Fri, 7 Jan 2022 21:10:03 + Michael Wise via mailop  
wrote:

> 
> 
> Not found in the mailbox of the address I provided, and yes, I checked in the 
> Junk/Spam folder.
> 
> 
> 
> Was the IP 139.162.149.67 perchance?
> 
> Found that in the headers of this post.
> 
> I have removed it from the list of blocked IPs.
> 
> Aloha,
> Michael.
> --
> Michael J Wise
> Microsoft Corporation| Spam Analysis
> "Your Spam Specimen Has Been Processed."
> Open a ticket for Hotmail<http://go.microsoft.com/fwlink/?LinkID=614866> ?
> 
> 
> 
> -Original Message-
> From: mailop  On Behalf Of Mary via mailop
> Sent: Thursday, January 6, 2022 10:56 PM
> To: mailop@mailop.org
> Subject: Re: [mailop] [EXTERNAL] Re: blocked by microsoft
> 
> 
> 
> 
> 
> I'm sorry this issue is taking longer than expected.
> 
> 
> 
> I've already sent an email (twice), maybe they went to the spam folder?
> 
> 
> 
> 
> 
> 
> 
> On Thu, 6 Jan 2022 21:58:49 + Michael Wise via mailop 
> mailto:mailop@mailop.org>> wrote:
> 
> 
> 
> > I suggested a gmail account privately, but nothing has shown up yet.
> 
> > The delist@ account should not block traffic.
> 
> >
> 
> > Even better yet ... mention the IP in question in this thread?
> 
> >
> 
> > Aloha,
> 
> > Michael.
> 
> > --
> 
> > Michael J Wise
> 
> > Microsoft Corporation| Spam Analysis
> 
> > "Your Spam Specimen Has Been Processed."
> 
> > Open a ticket for Hotmail ?
> 
> >
> 
> > -Original Message-
> 
> > From: mailop mailto:mailop-boun...@mailop.org>> 
> > On Behalf Of Graeme Fowler via mailop
> 
> > Sent: Thursday, January 6, 2022 10:05 AM
> 
> > To: mailop mailto:mailop@mailop.org>>
> 
> > Subject: [EXTERNAL] Re: [mailop] blocked by microsoft
> 
> >
> 
> > On 5 Jan 2022, at 18:42, Jay Hennigan via mailop 
> > mailto:mailop@mailop.org>> wrote:
> 
> > > If the only way to send email to Microsoft or its customers is to use a 
> > > Microsoft product, they've won.
> 
> >
> 
> > But that's not the case here, is it? In extremis, perhaps, but sending to a 
> > specific provider from a network they've blocked is always going to be a 
> > challenge.
> 
> >
> 
> > It could just as easily have been a suggestion to use Gmail, or ProtonMail, 
> > or... well, y'know.
> 
> >
> 
> > Graeme
> 
> > ___
> 
> > mailop mailing list
> 
> > mailop@mailop.org<mailto:mailop@mailop.org>
> 
> > https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Flist.mailop.org%2Flistinfo%2Fmailop&data=04%7C01%7Cmichael.wise%40microsoft.com%7Ce1d2c2fb98ce4d6a81c008d9d1ab1819%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637771355078299352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=a%2BQodDEDnKFh4gUvFImCOySpGN3WNX3VC4ED67oaBdA%3D&reserved=0
> 
> > ___
> 
> > mailop mailing list
> 
> > mailop@mailop.org<mailto:mailop@mailop.org>
> 
> > https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Flist.mailop.org%2Flistinfo%2Fmailop&data=04%7C01%7Cmichael.wise%40microsoft.com%7Ce1d2c2fb98ce4d6a81c008d9d1ab1819%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637771355078299352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=a%2BQodDEDnKFh4gUvFImCOySpGN3WNX3VC4ED67oaBdA%3D&reserved=0
> 
> ___
> 
> mailop mailing list
> 
> mailop@mailop.org<mailto:mailop@mailop.org>
> 
> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Flist.mailop.org%2Flistinfo%2Fmailop&data=04%7C01%7Cmichael.wise%40microsoft.com%7Ce1d2c2fb98ce4d6a81c008d9d1ab1819%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637771355078299352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=a%2BQodDEDnKFh4gUvFImCOySpGN3WNX3VC4ED67oaBdA%3D&reserved=0
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Re: [mailop] [EXTERNAL] Re: blocked by microsoft

2022-01-07 Thread Michael Wise via mailop



Not found in the mailbox of the address I provided, and yes, I checked in the 
Junk/Spam folder.



Was the IP 139.162.149.67 perchance?

Found that in the headers of this post.

I have removed it from the list of blocked IPs.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Open a ticket for Hotmail<http://go.microsoft.com/fwlink/?LinkID=614866> ?



-Original Message-
From: mailop  On Behalf Of Mary via mailop
Sent: Thursday, January 6, 2022 10:56 PM
To: mailop@mailop.org
Subject: Re: [mailop] [EXTERNAL] Re: blocked by microsoft





I'm sorry this issue is taking longer than expected.



I've already sent an email (twice), maybe they went to the spam folder?







On Thu, 6 Jan 2022 21:58:49 + Michael Wise via mailop 
mailto:mailop@mailop.org>> wrote:



> I suggested a gmail account privately, but nothing has shown up yet.

> The delist@ account should not block traffic.

>

> Even better yet ... mention the IP in question in this thread?

>

> Aloha,

> Michael.

> --

> Michael J Wise

> Microsoft Corporation| Spam Analysis

> "Your Spam Specimen Has Been Processed."

> Open a ticket for Hotmail ?

>

> -Original Message-

> From: mailop mailto:mailop-boun...@mailop.org>> On 
> Behalf Of Graeme Fowler via mailop

> Sent: Thursday, January 6, 2022 10:05 AM

> To: mailop mailto:mailop@mailop.org>>

> Subject: [EXTERNAL] Re: [mailop] blocked by microsoft

>

> On 5 Jan 2022, at 18:42, Jay Hennigan via mailop 
> mailto:mailop@mailop.org>> wrote:

> > If the only way to send email to Microsoft or its customers is to use a 
> > Microsoft product, they've won.

>

> But that's not the case here, is it? In extremis, perhaps, but sending to a 
> specific provider from a network they've blocked is always going to be a 
> challenge.

>

> It could just as easily have been a suggestion to use Gmail, or ProtonMail, 
> or... well, y'know.

>

> Graeme

> ___

> mailop mailing list

> mailop@mailop.org<mailto:mailop@mailop.org>

> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Flist.mailop.org%2Flistinfo%2Fmailop&data=04%7C01%7Cmichael.wise%40microsoft.com%7Ce1d2c2fb98ce4d6a81c008d9d1ab1819%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637771355078299352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=a%2BQodDEDnKFh4gUvFImCOySpGN3WNX3VC4ED67oaBdA%3D&reserved=0

> ___

> mailop mailing list

> mailop@mailop.org<mailto:mailop@mailop.org>

> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Flist.mailop.org%2Flistinfo%2Fmailop&data=04%7C01%7Cmichael.wise%40microsoft.com%7Ce1d2c2fb98ce4d6a81c008d9d1ab1819%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637771355078299352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=a%2BQodDEDnKFh4gUvFImCOySpGN3WNX3VC4ED67oaBdA%3D&reserved=0

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https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Flist.mailop.org%2Flistinfo%2Fmailop&data=04%7C01%7Cmichael.wise%40microsoft.com%7Ce1d2c2fb98ce4d6a81c008d9d1ab1819%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637771355078299352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=a%2BQodDEDnKFh4gUvFImCOySpGN3WNX3VC4ED67oaBdA%3D&reserved=0
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Re: [mailop] [EXTERNAL] Re: blocked by microsoft

2022-01-06 Thread Mary via mailop


I'm sorry this issue is taking longer than expected.

I've already sent an email (twice), maybe they went to the spam folder?



On Thu, 6 Jan 2022 21:58:49 + Michael Wise via mailop  
wrote:

> I suggested a gmail account privately, but nothing has shown up yet.
> The delist@ account should not block traffic.
> 
> Even better yet ... mention the IP in question in this thread?
> 
> Aloha, 
> Michael.
> -- 
> Michael J Wise
> Microsoft Corporation| Spam Analysis
> "Your Spam Specimen Has Been Processed."
> Open a ticket for Hotmail ?
> 
> -Original Message-
> From: mailop  On Behalf Of Graeme Fowler via mailop
> Sent: Thursday, January 6, 2022 10:05 AM
> To: mailop 
> Subject: [EXTERNAL] Re: [mailop] blocked by microsoft
> 
> On 5 Jan 2022, at 18:42, Jay Hennigan via mailop  wrote:
> > If the only way to send email to Microsoft or its customers is to use a 
> > Microsoft product, they've won.  
> 
> But that's not the case here, is it? In extremis, perhaps, but sending to a 
> specific provider from a network they've blocked is always going to be a 
> challenge.
> 
> It could just as easily have been a suggestion to use Gmail, or ProtonMail, 
> or... well, y'know.
> 
> Graeme
> ___
> mailop mailing list
> mailop@mailop.org
> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Flist.mailop.org%2Flistinfo%2Fmailop&data=04%7C01%7Cmichael.wise%40microsoft.com%7Cbecee89ce2f4428613cd08d9d1405193%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637770896495871682%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=qYgKXtE6SgH5p91JvMRXlaAl18ypPy3KVts348Abc9M%3D&reserved=0
> ___
> mailop mailing list
> mailop@mailop.org
> https://list.mailop.org/listinfo/mailop
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Re: [mailop] [EXTERNAL] Re: blocked by microsoft

2022-01-06 Thread Michael Wise via mailop


I suggested a gmail account privately, but nothing has shown up yet.
The delist@ account should not block traffic.

Even better yet ... mention the IP in question in this thread?

Aloha, 
Michael.
-- 
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Open a ticket for Hotmail ?

-Original Message-
From: mailop  On Behalf Of Graeme Fowler via mailop
Sent: Thursday, January 6, 2022 10:05 AM
To: mailop 
Subject: [EXTERNAL] Re: [mailop] blocked by microsoft

On 5 Jan 2022, at 18:42, Jay Hennigan via mailop  wrote:
> If the only way to send email to Microsoft or its customers is to use a 
> Microsoft product, they've won.

But that's not the case here, is it? In extremis, perhaps, but sending to a 
specific provider from a network they've blocked is always going to be a 
challenge.

It could just as easily have been a suggestion to use Gmail, or ProtonMail, 
or... well, y'know.

Graeme
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Re: [mailop] [EXTERNAL] Re: blocked by microsoft -- support procedure?

Re: [mailop] [EXTERNAL] Re: blocked by microsoft

Re: [mailop] [EXTERNAL] Re: blocked by microsoft

Re: [mailop] [EXTERNAL] Re: blocked by microsoft

Re: [mailop] [EXTERNAL] Re: blocked by microsoft

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