Dear Microsoft Abuse Desk
(PS: Mailop list, feel free to forward this to your personal contacts @
microsoft).
Since months, I am trying to contact Microsoft regarding the increasing
number of spam incidents we observe and how Microsoft handles them.
The various Microsoft email addresses I was in contact with and from
which I know they are active and being read, never bother to reply.
The Situation has been escalated to the Microsoft Technical-Sales Team
Switzerland. I learned, they know about the issue, but face the same
problem, they feel like being a foreign company within Microsoft,
having many customer pressing them about similar issues, but not
being able to reach anyone internally who would take care of those
issues. Microsoft is apparently only interested in selling services,
not in maintaining them.
2a01:111:f403:2e1b::800 sent about 50 Spam Mails in October! Either to
Spam-Taps or being reported by our customers.
Yes, I have evidences in a database. I can show them. There is no doubt
this are real spam mails, not false positives. Either phished Microsoft
Accounts or Microsoft customers deliberately sending spam.
So yes, this IP is blacklisted in the SWINOG Anti-Spam Blacklist, which
we operate and which some ISP use as part to classify if emails are spam
or not.
And of course, this causes some legitimate email being classified as
spam and being rejected.
The Microsoft customer whose email are affected by this are told to
contact Microsoft Customer Service. I send them the link to the
evidence emails we got in our database, showing this is spam, fully
disclosed with sender and recipients!
So why is Microsoft still:
* Not solving the issue!
* Refuse to communicate with us!
* Telling their customer about us maliciously disrupting their
legitimate email service.
I would be very glad to get hold of anyone at Microsoft, who could look
at the current issue and try to explain to me, how they are handling
this.
--
Mit freundlichen Grüssen
-Benoît Panizzon- @ HomeOffice und normal erreichbar
--
I m p r o W a r e A G-Leiter Commerce Kunden
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Zurlindenstrasse 29 Tel +41 61 826 93 00
CH-4133 PrattelnFax +41 61 826 93 01
Schweiz Web http://www.imp.ch
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