Re: [mailop] Outlook/Hotmail reporting to us that a mail has been declared as SPAM by a recpient, but... ?

[Mark Milhollan via mailop]

On Fri, 28 Jun 2019, Sébastien Riccio wrote:

We've seen this a few times. We've come to the conclusion that it's 
either anti-spam software on the local computer that is automatically 
moving the email into the user's spam folder (and thus marking it as 
spam),


For example Thunderbird defaults to having its Junk system enabled.

or the users are accidentally doing it themselves without 
realising it.


Yes, that's an interresting possibility. I''ll be sure our customer ask 
his recipient if he's using the webmail or a client for his outlook 
account.


Also explore if your user might have deleted the message without reading 
it.



/mark

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Re: [mailop] Outlook/Hotmail reporting to us that a mail has been declared as SPAM by a recpient, but... ?

[Kurt Andersen (b) via mailop]

It's all refuse to me :-)

On Fri, Jun 28, 2019 at 2:24 PM Thomas Walter via mailop 
wrote:

>
>
> On 28.06.19 16:41, Brielle via mailop wrote:
> > The amount of people who treat the Spam button as a Delete button is
> staggering.
>
> This is even more difficult with users who speak a different language
> and don't understand the difference between Trash and Junk...
>
> Regards,
> Thomas Walter
>
> --
> Thomas Walter
> Datenverarbeitungszentrale
>
> FH Münster
> - University of Applied Sciences -
> Corrensstr. 25, Raum B 112
> 48149 Münster
>
> Tel: +49 251 83 64 908
> Fax: +49 251 83 64 910
> www.fh-muenster.de/dvz/
>
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Re: [mailop] Outlook/Hotmail reporting to us that a mail has been declared as SPAM by a recpient, but... ?

[Thomas Walter via mailop]

On 28.06.19 16:41, Brielle via mailop wrote:
> The amount of people who treat the Spam button as a Delete button is 
> staggering.  

This is even more difficult with users who speak a different language
and don't understand the difference between Trash and Junk...

Regards,
Thomas Walter

-- 
Thomas Walter
Datenverarbeitungszentrale

FH Münster
- University of Applied Sciences -
Corrensstr. 25, Raum B 112
48149 Münster

Tel: +49 251 83 64 908
Fax: +49 251 83 64 910
www.fh-muenster.de/dvz/

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Re: [mailop] Outlook/Hotmail reporting to us that a mail has been declared as SPAM by a recpient, but... ?

[Sébastien Riccio via mailop]

> We've seen this a few times. We've come to the conclusion that it's either 
> anti-spam software on the local computer that is automatically moving the 
> email into the user's spam folder (and thus marking it as spam), or the users 
> are accidentally doing it themselves without realising it. I'm pretty sure 
> it's not happening at the provider's end.

Yes, that's an interresting possibility. I''ll be sure our customer ask his 
recipient if he's using the webmail or a client for his outlook account.

Kind regards



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Re: [mailop] Outlook/Hotmail reporting to us that a mail has been declared as SPAM by a recpient, but... ?

[Brielle via mailop]

The amount of people who treat the Spam button as a Delete button is 
staggering.  

*gives AOL death stares*

It’s a big enough problem for me currently that we’ve got users who mark our 
invoices as spam, then bitch/whine about not getting auction notices and 
notifications of wining bids.

Sent from my iPhone

> On Jun 28, 2019, at 8:07 AM, Simplelists - Andrew Beverley via mailop 
>  wrote:
> 
>> On Fri, 28 Jun 2019 07:52:08 + Sébastien Riccio wrote:
>> So we forwarded the information to the sender for their information.
>> Their recipient replied to our customer they did not flagged this
>> message as SPAM at all and that only one message was in their spambox
>> and it went there automatically.
>> 
>> Aren't feedback loops reporting manual « Mark as spam » only ? Just
>> trying to figure out what is going on here.
> 
> We've seen this a few times. We've come to the conclusion that it's
> either anti-spam software on the local computer that is automatically
> moving the email into the user's spam folder (and thus marking it as
> spam), or the users are accidentally doing it themselves without
> realising it. I'm pretty sure it's not happening at the provider's end.
> 
> Andy
> 
> 
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Re: [mailop] Outlook/Hotmail reporting to us that a mail has been declared as SPAM by a recpient, but... ?

[Simplelists - Andrew Beverley via mailop]

On Fri, 28 Jun 2019 07:52:08 + Sébastien Riccio wrote:
> So we forwarded the information to the sender for their information.
> Their recipient replied to our customer they did not flagged this
> message as SPAM at all and that only one message was in their spambox
> and it went there automatically.
> 
> Aren't feedback loops reporting manual « Mark as spam » only ? Just
> trying to figure out what is going on here.

We've seen this a few times. We've come to the conclusion that it's
either anti-spam software on the local computer that is automatically
moving the email into the user's spam folder (and thus marking it as
spam), or the users are accidentally doing it themselves without
realising it. I'm pretty sure it's not happening at the provider's end.

Andy


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[mailop] Outlook/Hotmail reporting to us that a mail has been declared as SPAM by a recpient, but... ?

[Sébastien Riccio via mailop]

Hello mailop,

We recently received reports from MS feedback loop that a message sent from our 
servers has been declared as SPAM by the recipient.

So we forwarded the information to the sender for their information. Their 
recipient replied to our customer they did not flagged this message as SPAM at 
all and that only one message was in their spambox and it went there 
automatically.

Aren't feedback loops reporting manual « Mark as spam » only ? Just trying to 
figure out what is going on here.

Thanks a lot.

Sébastien RICCIO
SYSTEM ADMINISTRATOR
P  +41 840 888 888
F  +41 840 888 000
M sric...@swisscenter.com

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