[MCN-L] Director of Visitor Experience Position Opening

[John Bedard]

*POSITION SUMMARY:*   The MIA seeks an experienced professional to plan,
implement, direct, and manage a sales and service department, Visitor and
Member Services (VMS), by utilizing online, phone, and in-lobby programs.
This position is responsible for enhancing the visitor and member experience
museum-wide by effectively communicating the MIA?s full range of exhibition,
program and event offerings, and effectively providing sales, service and
support.  Duties include:  plan, implement and administer all functions of
the VMS department in a manner that results in the attainment of financial
and service goals; direct all operational activity of the VMS department;
direct and manage the Information Desk and volunteer program; represent
Visitor Services on several cross-functional teams; and serve as Team Leader
for Visitor Experience Team.

Requirements include: Bachelor?s degree in management, communications, human
resources, non profit management, arts administration, or other related
area, or equivalent experience; minimum of five years sales and/or service
experience with at least three years successful managerial experience
including managing customer service/public contact and/or sales positions;
ability to problem solve and plan strategically; strong conflict resolution
skills and ability to work with a diverse public; strong computer skills;
ability to perform multiple tasks simultaneously; ability to represent the
museum in a positive and professional manner; self-motivated with the
ability to initiate and follow through on projects independently; ability to
use discretion when dealing with confidential records; dependable and
reliable; ability to work as a team player within department, division, and
museum; available to work occasional nights and weekends.  Working knowledge
of  ticketing software and online database systems required.

To apply, send a cover letter and resume.

*MAIL:*   Attn: Human Resources
The Minneapolis Institute of Arts
2400 Third Avenue South
Minneapolis, MN  55404

*FAX:*   (612) 870-3263

*EMAIL:*   miajobs at artsmia
-- 
John R. Bedard  |  Director of Information Systems
Minneapolis Institute of Arts
2400 Third Avenue South
Minneapolis, MN 55404

612-870-3268  |  JBedard at artsmia.org  |  www.artsmia.org

[MCN-L] DAMS Session proposal for AAM meeting in Houston next May

[Stein, Marty]

Dear Listees,

Please excuse the cross-posting and the lateness of this request.

I am working on putting together a session that looks at the issues
involved with museum digitization projects and the need to find digital
asset management systems (DAMS) that fit museum criteria.  As many of us
have moved forward with digitally documenting our collections, we've had
to figure out ways in which to make DAMS applications that were created
for other industries work for us.  DAMS applications run the gamut from
basic one-size-fits-all packages to massive enterprise systems, but
one thing that they have in common is that they all need to be
configured to work for museums in terms of metadata structure,
controlled vocabularies, and, even, institutional structure.  There are
many areas in which there aren't necessarily  clear answers on how to
implement such a system.  This discussion is to address these issues and
ways people have been able to leverage a DAMS for the particular needs
of a wide range of museums.

This session will address issues of adaptability of existing DAMS for
museums and how these systems will evolve in order to support The
Museum of Tomorrow.

If you would be interested in proposing a paper for this session, please
let me know.  The deadline for proposals is this Friday.

Thanks!

Marty 

Marcia (Marty) Stein
Photographic  Imaging Services Manager
The Museum of Fine Arts, Houston
PO Box 6826
Houston, Texas 77265-6826
Telephone: (713) 639-7525
Fax: (713) 639-7557
Email: mstein at mfah.org