Colleagues, I am interested in what CRM solutions you have in place - that is, if you are happy with them! We use some Blackbaud products (Financial Edge, Patron's Edge, Raiser's Edge, Counter Point). The Financial part works well but we find the integration and support for the CRM part frustrating. We use other unrelated products for our Web events calendar, Ecommerce shop and online Membership and Donations and Enews. I'm interested in solutions that integrate all of these activities to take advantage of relationship history and tracking. Thanks for any input.
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