Tamara
We use Solarwinds Webhelpdesk and have been pretty happy with it.
James
On Tuesday, June 3, 2014, Tamara Georgick tgeorgick at wshs.wa.gov wrote:
Greetings-
I would like to track requests to the IT department so that I can produce
statistics and look for patterns. We are a small organization, so right
now staff contacts me directly via email or phone. I will probably
maintain that convention, but would like to enter requests into some sort
of help desk tracking system that would do the following:
Record the requester name
Categorize the request (password reset, software installation, etc.)
Record the time necessary to complete the request
Produce reports either from templates or direct queries
Fairly simple stuff, but there seems to be a glut of these products out
there. I have been demoing Zendesk, but would like suggestions for other
products. Thanks!
Tamara Georgick
Director of Information Technology
Washington State Historical Society
1911 Pacific Avenue
Tacoma, WA 98402
T:253.798.5889
M: 360.561.3982
F:253.272.9518
tamara.georgick at wshs.wa.gov javascript:;mailto:tgeorgick at wshs.wa.gov
javascript:;
www.washingtonhistory.org
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James
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James J. Heck
Director of Infrastructure
james_heck at moma.org
Single number reach: +1 212 708 9554
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