Dear Pak Syafril,

Mohon bantuan analisisnya, salah satu akun sering otomatis freeze. Setelah saya 
cek di log smtp-in, memang ada banyak percobaan pengiriman email, dan banyak 
error "Socket error sending response to DATA"

Thu 2022-06-30 10:00:36.558: 05: [510142] Session 510142; child 0004
Thu 2022-06-30 10:00:36.558: 05: [510142] Accepting SMTP connection from 
117.102.81.118:54382 to 172.16.10.10:465
Thu 2022-06-30 10:00:36.594: 01: [510142] SSL negotiation successful (TLS 1.2, 
384 bit key exchange, 256 bit AES encryption)
Thu 2022-06-30 10:00:36.594: 03: [510142] --> 220 mail.ciputra.co.id ESMTP 
MDaemon 17.5.3; Thu, 30 Jun 2022 10:00:36 +0700
Thu 2022-06-30 10:00:36.667: 02: [510142] <-- EHLO PCMARKETING01
Thu 2022-06-30 10:00:36.669: 03: [510142] --> 250-mail.ciputra.co.id Hello 
PCMARKETING01 [117.102.81.118], pleased to meet you
Thu 2022-06-30 10:00:36.669: 03: [510142] --> 250-ETRN
Thu 2022-06-30 10:00:36.669: 03: [510142] --> 250-AUTH LOGIN CRAM-MD5 PLAIN
Thu 2022-06-30 10:00:36.669: 03: [510142] --> 250-8BITMIME
Thu 2022-06-30 10:00:36.669: 03: [510142] --> 250-ENHANCEDSTATUSCODES
Thu 2022-06-30 10:00:36.669: 03: [510142] --> 250 SIZE 25600000
Thu 2022-06-30 10:00:36.679: 02: [510142] <-- AUTH LOGIN
Thu 2022-06-30 10:00:36.680: 03: [510142] --> 334 VXNlcm5hbWU6
Thu 2022-06-30 10:00:36.687: 02: [510142] <-- 
cGF0cmljaWEuanVuaXRhQGNpcHV0cmEuY28uaWQ=
Thu 2022-06-30 10:00:36.687: 03: [510142] --> 334 UGFzc3dvcmQ6
Thu 2022-06-30 10:00:36.694: 02: [510142] <-- ******
Thu 2022-06-30 10:00:36.694: 01: [510142] Authenticating 
patricia.jun...@ciputra.co.id...
Thu 2022-06-30 10:00:36.696: 01: [510142] Authenticated as 
patricia.jun...@ciputra.co.id
Thu 2022-06-30 10:00:36.696: 03: [510142] --> 235 2.7.0 Authentication 
successful
Thu 2022-06-30 10:00:36.714: 02: [510142] <-- MAIL FROM: 
<patricia.jun...@ciputra.co.id>
Thu 2022-06-30 10:00:36.715: 09: [510142] Performing SPF lookup (ciputra.co.id 
/ 117.102.81.118)
Thu 2022-06-30 10:00:36.715: 09: [510142] *  Policy (cache): v=spf1 a mx -all
Thu 2022-06-30 10:00:36.719: 09: [510142] *  Evaluating a: no match
Thu 2022-06-30 10:00:36.721: 09: [510142] *  Evaluating mx: no match
Thu 2022-06-30 10:00:36.721: 09: [510142] *  Evaluating -all: match
Thu 2022-06-30 10:00:36.721: 09: [510142] *  Result: fail
Thu 2022-06-30 10:00:36.721: 09: [510142] ---- End SPF results
Thu 2022-06-30 10:00:36.721: 03: [510142] --> 250 2.1.0 Sender OK
Thu 2022-06-30 10:00:36.728: 02: [510142] <-- RCPT TO: 
<donnatha.ma...@ciputra.co.id>
Thu 2022-06-30 10:00:36.731: 03: [510142] --> 250 2.1.5 Recipient OK
Thu 2022-06-30 10:00:36.739: 02: [510142] <-- RCPT TO: 
<fahri.is...@matahari.co.id>
Thu 2022-06-30 10:00:36.741: 03: [510142] --> 250 2.1.5 Recipient OK
Thu 2022-06-30 10:00:36.748: 02: [510142] <-- RCPT TO: <sil...@ciputra.com>
Thu 2022-06-30 10:00:36.750: 03: [510142] --> 250 2.1.5 Recipient OK
Thu 2022-06-30 10:00:36.758: 02: [510142] <-- RCPT TO: 
<suni.a...@matahari.co.id>
Thu 2022-06-30 10:00:36.760: 03: [510142] --> 250 2.1.5 Recipient OK
Thu 2022-06-30 10:00:36.768: 02: [510142] <-- DATA
Thu 2022-06-30 10:00:36.768: 01: [510142] Creating temp file (SMTP): 
d:\mdaemon\queues\temp\md50000001849.tmp
Thu 2022-06-30 10:00:36.768: 03: [510142] --> 354 Enter mail, end with 
<CRLF>.<CRLF>
Thu 2022-06-30 10:02:34.300: 01: [510142] Message size: 10636431 bytes
Thu 2022-06-30 10:02:34.301: 10: [510142] Performing DKIM lookup
Thu 2022-06-30 10:02:34.301: 10: [510142] *  File: 
d:\mdaemon\queues\temp\md50000001849.tmp
Thu 2022-06-30 10:02:34.301: 10: [510142] *  Message-ID: 
<000001d88c2d$9340bce0$b9c236a0$@ciputra.co.id>
Thu 2022-06-30 10:02:34.301: 10: [510142] *  Result: neutral
Thu 2022-06-30 10:02:34.301: 10: [510142] ---- End DKIM results
Thu 2022-06-30 10:02:34.304: 19: [510142] Performing DMARC processing
Thu 2022-06-30 10:02:34.304: 19: [510142] *  File: 
d:\mdaemon\queues\temp\md50000001849.tmp
Thu 2022-06-30 10:02:34.304: 19: [510142] *  Message-ID: 
<000001d88c2d$9340bce0$b9c236a0$@ciputra.co.id>
Thu 2022-06-30 10:02:34.304: 19: [510142] *  Author domain: ciputra.co.id
Thu 2022-06-30 10:02:34.304: 19: [510142] *  Organizational domain: 
ciputra.co.id
Thu 2022-06-30 10:02:34.304: 19: [510142] *  Query domain: _dmarc.ciputra.co.id
Thu 2022-06-30 10:02:34.304: 19: [510142] *    Policy record (from cache): 
v=DMARC1; p=none; sp=none; rua=mailto:teguh.sebast...@ciputra.co.id; 
ruf=mailto:teguh.sebast...@ciputra.co.id; rf=afrf; pct=100; ri=86400
Thu 2022-06-30 10:02:34.309: 19: [510142] *  Checking authentication mechanisms 
for DMARC alignment
Thu 2022-06-30 10:02:34.309: 19: [510142] *    SPF: domain "ciputra.co.id" did 
not pass SPF check
Thu 2022-06-30 10:02:34.309: 19: [510142] *    DKIM: no DKIM signatures found
Thu 2022-06-30 10:02:34.309: 19: [510142] *  Action taken: none
Thu 2022-06-30 10:02:34.309: 19: [510142] *  Result: fail
Thu 2022-06-30 10:02:34.309: 19: [510142] ---- End DMARC results
Thu 2022-06-30 10:02:34.322: 04: [510142] Socket error sending response to DATA
Thu 2022-06-30 10:02:34.323: 04: [510142] *  Socket error 10054 - Connection 
was reset by the other side!
Thu 2022-06-30 10:02:34.324: 04: [510142] SMTP session terminated (Bytes 
in/out: 10748452/6513)
Thu 2022-06-30 10:02:34.324: 01: ----------

Kira-kira penyebabnya apa ya pak? Apakah dari sisi ISP si pengirim?

Terima kasih.

Best Regards,

Bonar Gultom

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