Google NOC contact me

[Kaiser, Erich]

Been trying to reach someone from the Google NOC for almost 24hrs now and
no response, not even a reply email to several of mine.  Please contact me
offlist.


Erich Kaiser
The Fusion Network
er...@gotfusion.net
Office: 815-570-3101

RE: telia - texas - 10:30 a.m. central time - issues ?

[Henry Clay Dean]

192-count buried fiber cut at W Camp Wisdom Rd and S Hampton Rd in Dallas, TX 
caused by traffic light work

Henry Clay Dean
Director | Network Operations
hd...@mediacomcc.com
W: 515-559-0223 | C: 515-974-9528
2195 Ingersoll Ave, Des Moines, IA 50312
[cid:image001.png@01D5D042.7C7885F0]

From: NANOG  On Behalf Of Kaiser, Erich
Sent: Wednesday, May 27, 2020 6:47 PM
To: Tom Beecher 
Cc: NANOG list 
Subject: Re: telia - texas - 10:30 a.m. central time - issues ?

the issue is between Dallas and Austin and it seems our wave just came back up.


Erich Kaiser
The Fusion Network
er...@gotfusion.net
Office: 815-570-3101



On Wed, May 27, 2020 at 5:54 PM Tom Beecher 
mailto:beec...@beecher.cc>> wrote:
I have seen no disruption or connectivity issues on my Telia services in Dallas 
today.

On Wed, May 27, 2020 at 6:18 PM Kaiser, Erich 
mailto:er...@gotfusion.net>> wrote:
I know they have a ring in Texas between several major Metros.  I would ask 
your CSR how your service is being delivered to Austin and raise the question 
why is there no IP backbone redundancy?


Erich Kaiser
The Fusion Network
er...@gotfusion.net
Office: 815-570-3101

[https://dg01.redatatech.com/onprem_image_fetch?cid=1095=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]



On Wed, May 27, 2020 at 3:11 PM Aaron Gould 
mailto:aar...@gvtc.com>> wrote:
I think my first hop telia router is in Austin… if so, is that Austin Telia 
router redundantly connected ?  if so, then wouldn’t I likewise be redundantly 
connected to the internet via that telia Austin router ?  unsure I understand 
you.

I got this from Telia about 50 minutes ago…

“ETA for dispatch and testing is in 45 minutes.”

-Aaron


From: NANOG 
[mailto:nanog-bounces+aaron1=gvtc@nanog.org]
 On Behalf Of Kaiser, Erich
Sent: Wednesday, May 27, 2020 2:09 PM
To: NANOG list
Subject: Re: telia - texas - 10:30 a.m. central time - issues ?

Telia has redundancy in Austin but if you are on an unprotected wave back to 
Dallas you will not be redundant.  We have an outage with them as well between 
Dallas and Austin same issue as yourself and others have stated.   Latest 
update " Dear Customer,

We are still pushing for an ETA to the site from our provider, but they 
currently do not yet have a further update from their dispatched technicians."

Erich Kaiser
The Fusion Network
er...@gotfusion.net
Office: 815-570-3101



On Wed, May 27, 2020 at 1:35 PM Aaron Gould 
mailto:aar...@gvtc.com>> wrote:
Yes, that’s exactly what I heard elsewhere also… “suspected fiber cut between 
Dallas and Waxahachie”

I’m pretty sure I connect to Telia in Austin… and so, I’m guessing that this 
has no redundant path ?

-Aaron

From: NANOG [mailto:nanog-boun...@nanog.org] On 
Behalf Of Nick Suan
Sent: Wednesday, May 27, 2020 12:33 PM
To: nanog@nanog.org
Subject: Re: telia - texas - 10:30 a.m. central time - issues ?

Not sure about Telia specifically, but there is apparently a fiber cut between 
Dallas and Waxahachie, that took out our wave service to Austin.

Nick

On Wed, May 27, 2020, at 12:41 PM, Aaron Gould wrote:

In the Texas area, particularly, south central, Austin area….. anyone know of 
any issues with Telia Internet today around 10:32 a.m. central time ?



I had good bgp session and good route 0/0 from them, but little to no internet 
packets were flowing.



-Aaron