Re: Anyone competent within ATT Uverse?

[John Kreno]

One wonders if this is an industry trend.


On Tue, Dec 3, 2013 at 10:38 PM, Thomas grave...@swbell.net wrote:

 You need to talk to Alcatel Tac team.  They will be able to help you.
  Prem tech don't have the knowledge or resources.  Tier one is useless and
 can only do basic diagnostics., tier two won't be able to help but they can
 open an AOTS ticket that can engage Alcatel Tac.  Good luck.  May need to
 insist on executive escalation.  Just saying.

 Thomas L Graves
 Sent from my IPhone


  On Dec 3, 2013, at 9:21 PM, Eric A Louie elo...@yahoo.com wrote:
 
  Ask to be escalated to Tier 2.  If they can't help, ask for another
 escalation.  Show them traceroutes if you can (maybe from your phone or
 from one of us) from other networks so they can see where it's dying.
 
 
 
 
 
  
  From: Phil Karn k...@philkarn.net
  To: NANOG nanog@nanog.org
  Sent: Tuesday, December 3, 2013 7:04 PM
  Subject: Anyone competent within ATT Uverse?
 
 
  Does anyone know anyone within ATT Uverse who actually knows what
  TCP/IP is? Maybe even how to read a packet trace?
 
  I've been trying to get my static IP block working again since Saturday
  when they broke it while fixing an unrelated problem. I can't believe
  how incompetent their tech support has been on this. An hour into a chat
  with them and I finally realize they don't have a clue what I'm talking
  about...this is very frustrating...
 
  Their premise techs try very hard, but I get the strong impression that
  the network support people randomly perturb provisioning until it works
  again, and that's why they keep breaking unrelated things.
 
  I'm still wondering if this Internet stuff is ready for prime time...
 
  Thanks,
 
  Phil
 
 
 
 




-- 
John Kreno

Those who would sacrifice essential liberties for a little temporary
safety deserve neither liberty nor safety. - Ben Franklin

Re: last mile, regulatory incentives, etc (was: att fiber, et al)

[John Kreno]

This sharing can be done at a layer-3 or as you say at the time slot level or 
lambda level. It's no different than what is happening with the copper already. 
It's not like they have to give it away for free. They just have to offer it to 
other carriers at cost. This will hopefully provide more of a competitive 
market. But I don't see Verizon giving into it, nor Comcast or any other 
provider that has fiber. Verizon campaigned hard to have fiber removed from the 
equal access legalize so like most of these other large companies, they don't 
want to share their new toy with the other children. 

-John


Keegan Holley keegan.hol...@sungard.com wrote:

2012/3/22 Jared Mauch ja...@puck.nether.net


 On Mar 22, 2012, at 11:05 AM, chris wrote:

  I'm all for VZ being able to reclaim it as long as they open their fiber
  which I don't see happening unless its by force via government. At the
 end
  of the day there needs to be the ability to allow competitors in so of
  course they shouldnt be allowed to rip out the regulated part and replace
  it with a unregulated one.



Maybe I'm missing something, but how exactly does one share fiber?  Isn't
it usually a closed loop between DWDM or Sonet nodes?  It doesn't seem fair
to force the incumbents to start handing out lambdas and timeslots to their
competitors on the business side.  I guess passive optical can be shared
depending on the details of the network, but that would still be much
different than sharing copper pairs.