Re: Captive portal for suspended accounts

[Steve Saner via NANOG]

Yes, that is exactly the desire.


On Mon, Sep 11, 2023 at 11:03 AM J. Hellenthal 
wrote:

> Im hearing something similar to "when I don't pay my bill" direct customer
> to portal allowing them to rectify that themself rather than support staff.
>
> The kindest experience ive had with hat is spectrum in my area and charter
> communications. Would that be what you are after ?
>
>
>
>
>
> On Sep 11, 2023, at 08:54, Steve Saner via NANOG  wrote:
>
> We are a combination fiber and fixed wireless ISP with around 20k
> subscribers.
>
> Management is wanting to develop something along the lines of a captive
> portal for suspended accounts such that those customers are forced to a
> portal that allows them to make payment and get reactivated.
>
> This is a common thing for a cafe wifi hotspot or something, but has
> anyone here attempted to do it at this kind of scale who would be willing
> to share their experiences? If someone has successfully done this, I would
> love to pick your brain a bit to understand how you accomplished it.
>
> Thanks much.
>
> --
>
> Steve Saner | Senior Network Engineer
> ideatek INTERNET FREEDOM™ FOR ALL
> 316-640-8715 ext. 4005 | 111 Old Mill St., Buhler KS,67522 | ideatek.com
>
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> No trees were affected by this transmission – though a few billion photons
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>
>
>
> --
>
> J. Hellenthal
>
> "You think it's the living who will have ultimate judgement over you
> because the dead will have no claim over your soul. But you may
> be mistaken.*"
>
>
>
>
>

-- 

Steve Saner | Senior Network Engineer

ideatek INTERNET FREEDOM FOR ALL

Cell: 316-640-8715 | 111 Old Mill Lane, Buhler, KS 67522 | ideatek.com
<http://www.ideatek.com/>

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Captive portal for suspended accounts

[Steve Saner via NANOG]

We are a combination fiber and fixed wireless ISP with around 20k
subscribers.

Management is wanting to develop something along the lines of a captive
portal for suspended accounts such that those customers are forced to a
portal that allows them to make payment and get reactivated.

This is a common thing for a cafe wifi hotspot or something, but has anyone
here attempted to do it at this kind of scale who would be willing to share
their experiences? If someone has successfully done this, I would love to
pick your brain a bit to understand how you accomplished it.

Thanks much.

-- 


*Steve Saner* | Senior Network Engineer

ideatek INTERNET FREEDOM™ FOR ALL

316-640-8715 ext. 4005 | 111 Old Mill St., Buhler KS,67522 |
<http://ideatek.com/>ideatek.com

This email transmission and any documents, files or previous email messages
attached to it may contain confidential information. If the reader of this
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No trees were affected by this transmission – though a few billion photons
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Re: Email and Web Hosting

[Steve Saner]

This is good to know. I have also considered it for a number of things.
Glad to know that it works.


On Wed, Jul 7, 2021 at 10:30 AM John Levine  wrote:

> It appears that Steve Saner  said:
> >-=-=-=-=-=-
> >
> >The issue is not an understanding of how to run the system. The issue is
> >that it isn't our core business and we want to minimize/eliminate the
> money
> >and time needed to maintain the infrastructure and support the services.
>
> I agree that Tucows' white label service is a good choice.  I've been
> using it for some
> of my customers for years.
>
> --
> Regards,
> John Levine, jo...@taugh.com, Primary Perpetrator of "The Internet for
> Dummies",
> Please consider the environment before reading this e-mail. https://jl.ly
>


-- 

Steve Saner | Senior Network Engineer

ideatek INTERNET FREEDOM FOR ALL

Cell: 620-860-9433 | 111 Old Mill Lane, Buhler, KS 67522 | ideatek.com
<http://www.ideatek.com/>

This email transmission and any documents, files or previous email messages
attached to it may contain confidential information. If the reader of this
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communication is strictly prohibited. If you are not or believe you may not
be the intended recipient, please advise the sender immediately by return
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permanently delete the email and all attachments from your computer system.
No trees were affected by this transmission – though a few billion photons
were mildly inconvenienced.

Re: Email and Web Hosting

[Steve Saner]

The issue is not an understanding of how to run the system. The issue is
that it isn't our core business and we want to minimize/eliminate the money
and time needed to maintain the infrastructure and support the services.



On Tue, Jul 6, 2021 at 3:54 PM Bryan Fields  wrote:

> On 7/6/21 3:26 PM, Steve Saner wrote:
> > The current platform is a custom collection of open source software,
> smtp,
> > imap, pop, webmail. Web hosting is a basic LAMP stack all php 5.2 or
> > greater. There is no interest in growing these services.
>
> Ok, so this really doesn't say much in terms of software in use.  Almost
> all
> SMTP/IMAP/POP servers are open source, and could be anything from sendmail
> 8
> to postfix.  If you're capping it, just run what's in place and learn it,
> I'd
> think most people in networking have configured apache once or twice
> before.
>
> --
> Bryan Fields
>
> 727-409-1194 - Voice
> http://bryanfields.net
>


-- 

Steve Saner | Senior Network Engineer

ideatek INTERNET FREEDOM FOR ALL

Cell: 620-860-9433 | 111 Old Mill Lane, Buhler, KS 67522 | ideatek.com
<http://www.ideatek.com/>

This email transmission and any documents, files or previous email messages
attached to it may contain confidential information. If the reader of this
message is not the intended recipient or the employee or agent responsible
for delivering the message to the intended recipient, you are hereby
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communication is strictly prohibited. If you are not or believe you may not
be the intended recipient, please advise the sender immediately by return
email or by calling 620.543.5026. Then, please take all steps necessary to
permanently delete the email and all attachments from your computer system.
No trees were affected by this transmission – though a few billion photons
were mildly inconvenienced.

Re: Email and Web Hosting

[Steve Saner]

The current platform is a custom collection of open source software, smtp,
imap, pop, webmail. Web hosting is a basic LAMP stack all php 5.2 or
greater. There is no interest in growing these services.


On Tue, Jul 6, 2021 at 11:02 AM Bryan Fields  wrote:

> On 7/6/21 10:41 AM, Steve Saner wrote:
> > I hope this isn't too far off topic for this list.
> >
> > We acquired a small ISP a couple years ago that has its roots in the
> "local
> > ISPs" of the 90s. This ISP is still hosting email and web services for
> > customers both on company domains as well as customer domains. There is
> > some decent revenue coming from these services, but cost of maintenance
> is
> > becoming a challenge. We are looking at migrating to another platform or
> > completely discontinuing those services.
>
> Question, what platform(s) are you running now?  What must you provide for
> email, SMTP, IMAP, webmail, groupware, etc?  Do you have any intention of
> growing this?
>
> For the websites, what do they need?  Are you running any old PHP 3/4
> stuff?
> You can setup a control panel, but if you're not running one now, and
> you're
> not going to expand it, why not just cap it until it becomes unprofitable?
>
> I'm a proponent of hosting my own email, it's not that hard and any ISP
> should
> be able to do it.
>
> --
> Bryan Fields
>
> 727-409-1194 - Voice
> http://bryanfields.net
>


-- 

Steve Saner | Senior Network Engineer

ideatek INTERNET FREEDOM FOR ALL

Cell: 620-860-9433 | 111 Old Mill Lane, Buhler, KS 67522 | ideatek.com
<http://www.ideatek.com/>

This email transmission and any documents, files or previous email messages
attached to it may contain confidential information. If the reader of this
message is not the intended recipient or the employee or agent responsible
for delivering the message to the intended recipient, you are hereby
notified that any dissemination, distribution or copying of this
communication is strictly prohibited. If you are not or believe you may not
be the intended recipient, please advise the sender immediately by return
email or by calling 620.543.5026. Then, please take all steps necessary to
permanently delete the email and all attachments from your computer system.
No trees were affected by this transmission – though a few billion photons
were mildly inconvenienced.

Email and Web Hosting

[Steve Saner]

I hope this isn't too far off topic for this list.

We acquired a small ISP a couple years ago that has its roots in the "local
ISPs" of the 90s. This ISP is still hosting email and web services for
customers both on company domains as well as customer domains. There is
some decent revenue coming from these services, but cost of maintenance is
becoming a challenge. We are looking at migrating to another platform or
completely discontinuing those services.

I'm wondering if others here have gone through that process and have any
advice as to how to go about it.

-- 

Steve Saner | Senior Network Engineer

ideatek INTERNET FREEDOM FOR ALL

Cell: 620-860-9433 | 111 Old Mill Lane, Buhler, KS 67522 | ideatek.com
<http://www.ideatek.com/>

This email transmission and any documents, files or previous email messages
attached to it may contain confidential information. If the reader of this
message is not the intended recipient or the employee or agent responsible
for delivering the message to the intended recipient, you are hereby
notified that any dissemination, distribution or copying of this
communication is strictly prohibited. If you are not or believe you may not
be the intended recipient, please advise the sender immediately by return
email or by calling 620.543.5026. Then, please take all steps necessary to
permanently delete the email and all attachments from your computer system.
No trees were affected by this transmission – though a few billion photons
were mildly inconvenienced.

CGNAT

[Steve Saner]

We are starting to look at CGNAT solutions. The primary motivation at the
moment is to extend current IPv4 resources, but IPv6 migration is also a
factor.

We've been in touch with A10. Just wondering if there are some alternative
vendors that anyone would recommend. We'd probably be looking at a solution
to support 5k to 15k customers and bandwidth up to around 30-40 gig as a
starting point. A solution that is as transparent to user experience as
possible is a priority.

Thanks

-- 
Steve Saner
ideatek HUMAN AT OUR VERY FIBER

This email transmission, and any documents, files or previous email
messages attached to it may contain confidential information. If the reader
of this message is not the intended recipient or the employee or agent
responsible for delivering the message to the intended recipient, you are
hereby notified that any dissemination, distribution or copying of this
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not be, the intended recipient, please advise the sender immediately by
return email or by calling 620.543.5026. Then take all steps necessary to
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Re: WIKI documentation Software?

[Steve Saner]

On 3/17/20 8:25 PM, Craig wrote:
Then comes the task of getting the legacy wiki pages off the Mac wiki 
server over to the new wiki


Oh, man. If you figure that one out, let me know. I'm in the same boat 
there.


Steve

--
--
Steven Saner   Voice:  316-858-3000
Director of Network Operations  Fax:  316-858-3001
Hubris Communicationshttp://www.hubris.net

DiviNetworks

[Steve Saner]

Has anyone here worked with DiviNetworks (https://divinetworks.com/) to 
"sell" their unused bandwidth?


I'd be curious to hear any thoughts or experiences.

Steve

--
--
Steven Saner   Voice:  316-858-3000
Director of Network Operations  Fax:  316-858-3001
Hubris Communicationshttp://www.hubris.net

Re: Level3/CenturyLink IRR Contact

[Steve Saner]

On 7/8/19 12:14 PM, Matt Harris wrote:
On Mon, Jul 8, 2019 at 11:20 AM Joe Nelson > wrote:


Does anyone know who to contact to have old information removed from
Level3/CenturyLink's IRR.  My ASN still shows in their registry with
stale information from an old customer of theirs but I can't seem to
find anyone at CenturyLink that even knows what an IRR is so I'm
just going in circles.  I'd like to just have the stale info removed
so when I add my info to Merit, there isn't a conflict.

Thanks,

Joe



I had the same issue show up with a netblock that we used to route for a 
customer. That netblock has now been allocated to someone else and they 
contacted me to see if we could get it removed from the IRR as it was 
causing them some trouble.


I still have a circuit with Level3/CenturyLink, so I ended up opening a 
trouble ticket through the customer portal on that circuit and explained 
my need.


I got a response back that it had been removed from the BGP filters, so 
I had to explain that while that's find and good, I'm really needing it 
removed from the IRR.


The response back after that was that it isn't in the IRR. I wrote back 
showing that it in fact was in the IRR.


After a couple days of no response I commented the ticket again asking 
for the issue to be escalated. Finally got a response back that it had 
been removed.


Took about a week total.

Steve

--
--
Steven Saner   Voice:  316-858-3000
Director of Network Operations  Fax:  316-858-3001
Hubris Communicationshttp://www.hubris.net

Re: Comcast

[Steve Saner]

On 06/29/2018 12:53 PM, Daniel Corbe wrote:

Can someone from Comcast contact me off list?

Your customers can’t reach my network right now.



Seems to be a known issue:

https://tech.slashdot.org/story/18/06/29/1730238/comcast-and-xfinity-facing-a-nationwide-outage-users-say

Steve

--
--
Steven Saner   Voice:  316-858-3000
Director of Network Operations  Fax:  316-858-3001
Hubris Communicationshttp://www.hubris.net