Re: Any detail on 3356 outage this morning?

2019-02-05 Thread Mel Beckman
Yeah, it was obviously only in Greenwich, UK. :)

-mel via cell

On Feb 5, 2019, at 7:13 AM, David Hubbard 
mailto:dhubb...@dino.hostasaurus.com>> wrote:

Curious if anyone has detail on the cause of the CenturyLink/L3 outage this 
morning?  Their master ticket response is not exactly confidence inspiring; 
hey, routers nationwide decided to reboot, but don’t worry, service was 
restored with no manual intervention….


*** CASCADED EXTERNAL NOTES 05-Feb-2019 14:06:31 GMT From CASE: 15846504 - Event
Event Conclusion Summary

Outage Start: February 05, 2019 11:00 GMT
Outage Stop: February 05, 2019 12:37 GMT

Root Cause: Multiple devices rebooted impacting IP services in multiple markets.
Fix Action: Services restored with no CenturyLink intervention.

Reason for Outage (RFO) Summary: On February 05, 2018 at 11:00 GMT, CenturyLink 
identified a service impact in all markets network wide. The IP NOC reported 
multiple devices rebooted impacting IP services in multiple markets. Services 
restored on their with no CenturyLink intervention. The IP NOC engaged the 
equipment vendor, Tier III Technical Support, and Operations Engineering to 
conduct a post analysis review of the incident.

This service impact has concluded; if additional issues are experienced, please 
contact the CenturyLink Repair Center.




Any detail on 3356 outage this morning?

2019-02-05 Thread David Hubbard
Curious if anyone has detail on the cause of the CenturyLink/L3 outage this 
morning?  Their master ticket response is not exactly confidence inspiring; 
hey, routers nationwide decided to reboot, but don’t worry, service was 
restored with no manual intervention….


*** CASCADED EXTERNAL NOTES 05-Feb-2019 14:06:31 GMT From CASE: 15846504 - Event
Event Conclusion Summary

Outage Start: February 05, 2019 11:00 GMT
Outage Stop: February 05, 2019 12:37 GMT

Root Cause: Multiple devices rebooted impacting IP services in multiple markets.
Fix Action: Services restored with no CenturyLink intervention.

Reason for Outage (RFO) Summary: On February 05, 2018 at 11:00 GMT, CenturyLink 
identified a service impact in all markets network wide. The IP NOC reported 
multiple devices rebooted impacting IP services in multiple markets. Services 
restored on their with no CenturyLink intervention. The IP NOC engaged the 
equipment vendor, Tier III Technical Support, and Operations Engineering to 
conduct a post analysis review of the incident.

This service impact has concluded; if additional issues are experienced, please 
contact the CenturyLink Repair Center.