Re: Auth0 geolocation?

[Josh Luthman]

So the contact helped you but the email to support was the fix?  Could you
share the sanitized details of what you sent to support?

On Thu, Apr 13, 2023 at 10:04 AM Tim Burke  wrote:

> I don't believe so. Someone was gracious enough to dip the Akamai DB for
> me... I ended up just emailing supp...@akamai.com after finding the
> discrepancy, waiting for them to finish processing the changes. There's
> gotta be a better way to do this, though!
> --
> *From:* Josh Luthman 
> *Sent:* Thursday, April 13, 2023 8:56:53 AM
> *To:* Tim Burke
> *Cc:* NANOG
> *Subject:* Re: Auth0 geolocation?
>
> Is there a publicly available email address/form/etc that we can put on
> TBW page?
>
> On Thu, Apr 13, 2023 at 9:43 AM Tim Burke  wrote:
>
>> For those following along at home, it appears that Akamai was the
>> culprit. Didn't even know they offered geolocation services! Many thanks
>> and much respect to those who reached out off-list.
>>
>>
>> Best,
>>
>> Tim
>> --
>> *From:* Tim Burke
>> *Sent:* Monday, April 10, 2023 8:29:07 AM
>> *To:* NANOG
>> *Subject:* Re: Auth0 geolocation?
>>
>>
>> Apple and Best Buy are other ones that just came up over the weekend,
>> seems to be spread out across an entire /17. Oddly, we've had this /17 for
>> close to a year and a half, and this is just popping up...
>> --
>> *From:* NANOG  on behalf of Tim
>> Burke 
>> *Sent:* Thursday, April 6, 2023 7:32:41 PM
>> *To:* NANOG
>> *Subject:* Auth0 geolocation?
>>
>> Anyone know who Auth0 is using for geolocation services? Have a customer
>> reporting that Auth0, Lowes, Bank of America, and some other sites are
>> reporting their IP in the wrong location. Checked the usual suspects,
>> BrothersWISP.com geolocation providers list, etcetera and they’re all
>> showing in the correct location.
>>
>> Thanks,
>> Tim
>>
>

Re: Auth0 geolocation?

[Tim Burke]

I don't believe so. Someone was gracious enough to dip the Akamai DB for me... 
I ended up just emailing supp...@akamai.com after finding the discrepancy, 
waiting for them to finish processing the changes. There's gotta be a better 
way to do this, though!


From: Josh Luthman 
Sent: Thursday, April 13, 2023 8:56:53 AM
To: Tim Burke
Cc: NANOG
Subject: Re: Auth0 geolocation?

Is there a publicly available email address/form/etc that we can put on TBW 
page?

On Thu, Apr 13, 2023 at 9:43 AM Tim Burke mailto:t...@mid.net>> 
wrote:

For those following along at home, it appears that Akamai was the culprit. 
Didn't even know they offered geolocation services! Many thanks and much 
respect to those who reached out off-list.


Best,

Tim


From: Tim Burke
Sent: Monday, April 10, 2023 8:29:07 AM
To: NANOG
Subject: Re: Auth0 geolocation?


Apple and Best Buy are other ones that just came up over the weekend, seems to 
be spread out across an entire /17. Oddly, we've had this /17 for close to a 
year and a half, and this is just popping up...


From: NANOG mailto:mid@nanog.org>> on 
behalf of Tim Burke mailto:t...@mid.net>>
Sent: Thursday, April 6, 2023 7:32:41 PM
To: NANOG
Subject: Auth0 geolocation?

Anyone know who Auth0 is using for geolocation services? Have a customer 
reporting that Auth0, Lowes, Bank of America, and some other sites are 
reporting their IP in the wrong location. Checked the usual suspects, 
BrothersWISP.com<http://BrothersWISP.com> geolocation providers list, etcetera 
and they’re all showing in the correct location.

Thanks,
Tim

Re: Auth0 geolocation?

[Josh Luthman]

Is there a publicly available email address/form/etc that we can put on TBW
page?

On Thu, Apr 13, 2023 at 9:43 AM Tim Burke  wrote:

> For those following along at home, it appears that Akamai was the culprit.
> Didn't even know they offered geolocation services! Many thanks and much
> respect to those who reached out off-list.
>
>
> Best,
>
> Tim
> --
> *From:* Tim Burke
> *Sent:* Monday, April 10, 2023 8:29:07 AM
> *To:* NANOG
> *Subject:* Re: Auth0 geolocation?
>
>
> Apple and Best Buy are other ones that just came up over the weekend,
> seems to be spread out across an entire /17. Oddly, we've had this /17 for
> close to a year and a half, and this is just popping up...
> --
> *From:* NANOG  on behalf of Tim
> Burke 
> *Sent:* Thursday, April 6, 2023 7:32:41 PM
> *To:* NANOG
> *Subject:* Auth0 geolocation?
>
> Anyone know who Auth0 is using for geolocation services? Have a customer
> reporting that Auth0, Lowes, Bank of America, and some other sites are
> reporting their IP in the wrong location. Checked the usual suspects,
> BrothersWISP.com geolocation providers list, etcetera and they’re all
> showing in the correct location.
>
> Thanks,
> Tim
>

Re: Auth0 geolocation?

[Tim Burke]

For those following along at home, it appears that Akamai was the culprit. 
Didn't even know they offered geolocation services! Many thanks and much 
respect to those who reached out off-list.


Best,

Tim


From: Tim Burke
Sent: Monday, April 10, 2023 8:29:07 AM
To: NANOG
Subject: Re: Auth0 geolocation?


Apple and Best Buy are other ones that just came up over the weekend, seems to 
be spread out across an entire /17. Oddly, we've had this /17 for close to a 
year and a half, and this is just popping up...


From: NANOG  on behalf of Tim Burke 

Sent: Thursday, April 6, 2023 7:32:41 PM
To: NANOG
Subject: Auth0 geolocation?

Anyone know who Auth0 is using for geolocation services? Have a customer 
reporting that Auth0, Lowes, Bank of America, and some other sites are 
reporting their IP in the wrong location. Checked the usual suspects, 
BrothersWISP.com<http://BrothersWISP.com> geolocation providers list, etcetera 
and they’re all showing in the correct location.

Thanks,
Tim

Re: Auth0 geolocation?

[Tim Burke]

Apple and Best Buy are other ones that just came up over the weekend, seems to 
be spread out across an entire /17. Oddly, we've had this /17 for close to a 
year and a half, and this is just popping up...


From: NANOG  on behalf of Tim Burke 

Sent: Thursday, April 6, 2023 7:32:41 PM
To: NANOG
Subject: Auth0 geolocation?

Anyone know who Auth0 is using for geolocation services? Have a customer 
reporting that Auth0, Lowes, Bank of America, and some other sites are 
reporting their IP in the wrong location. Checked the usual suspects, 
BrothersWISP.com<http://BrothersWISP.com> geolocation providers list, etcetera 
and they’re all showing in the correct location.

Thanks,
Tim

Re: Auth0 geolocation?

[Joel Esler]

I bet money it’s maxmind. — Sent from my iPhoneOn Apr 6, 2023, at 20:33, Tim Burke  wrote:




Anyone know who Auth0 is using for geolocation services? Have a customer reporting that Auth0, Lowes, Bank of America, and some other sites are reporting their IP in the wrong location. Checked the usual suspects,
BrothersWISP.com geolocation providers list, etcetera and they’re all showing in the correct location. 


Thanks,
Tim

Re: Auth0 geolocation?

[Ca By]

On Fri, Apr 7, 2023 at 6:47 AM Tim Burke  wrote:

> I thought so too, but we already send good geofeed data to Maxmind, and
> queried their DB to verify.
>

The worst of the worst is brightcloud / opentext

They randomly assigned my arin ip space to china 2 weeks ago

This space has

1. Not changed in any way and been with me from arin for 10 years

2. Has a proper geofeed

And i opened a ticket with brghtcloud / opentext, they agreed to fix … a
week later not fix… i followed up… they said still working on it ….

Geolocation companies are bad for QA, but brightcloud takes the cake for
bizarrely moving my arin space to China and then acknowledging and not
fixing.



> On Apr 7, 2023, at 8:16 AM, Joel Esler  wrote:
>
>  I bet money it’s maxmind.
>
> —
> Sent from my iPhone
>
> On Apr 6, 2023, at 20:33, Tim Burke  wrote:
>
>  Anyone know who Auth0 is using for geolocation services? Have a customer
> reporting that Auth0, Lowes, Bank of America, and some other sites are
> reporting their IP in the wrong location. Checked the usual suspects,
> BrothersWISP.com geolocation providers list, etcetera and they’re all
> showing in the correct location.
>
> Thanks,
> Tim
>
>

Auth0 geolocation?

[Tim Burke]

I thought so too, but we already send good geofeed data to Maxmind, and 
queried their DB to verify.

On Apr 7, 2023, at 8:16 AM, Joel Esler  wrote:

 I bet money it’s maxmind.

—
Sent from my iPhone

On Apr 6, 2023, at 20:33, Tim Burke  wrote:

 Anyone know who Auth0 is using for geolocation services? Have a customer 
reporting that Auth0, Lowes, Bank of America, and some other sites are 
reporting their IP in the wrong location. Checked the usual suspects, 
BrothersWISP.com geolocation providers list, etcetera 
and they’re all showing in the correct location.

Thanks,
Tim

Auth0 geolocation?

[Tim Burke]

Anyone know who Auth0 is using for geolocation services? Have a customer 
reporting that Auth0, Lowes, Bank of America, and some other sites are 
reporting their IP in the wrong location. Checked the usual suspects, 
BrothersWISP.com geolocation providers list, etcetera 
and they’re all showing in the correct location.

Thanks,
Tim