Re: CenturyLink/Level3 feedback

[A. Pishdadi]

We have had the worst experience in 20 years dealing with century link and
turning up new transit circuits , its been over 9 months since we ordered
circuits in LA Chicago and Ashburn and we still do not have our sessions up
with links. Level3 has been ruined...

On Tue, Jul 23, 2019 at 7:14 PM Stephen Frost  wrote:

> Since there was a comment on this again, I figure I'll provide an update
> ('just' the facts...)- it's now been two more weeks with no evidence of
> any progress being made, the equipment's been just sitting there, with
> CL going a week without providing any update until prodded and then it
> was "let me get back to you"...
>
> So, no idea when/if this circuit is going to actually get turned up...
>
> * Ryan Gelobter (rya...@atwgpc.net) wrote:
> > I wish CenturyLink would better manage both the legacy level3 portal and
> > the current centurylink portal. The fact that I cant just go into 1 place
> > and see all of my circuits now is annoying.
> >
> > On Wed, Jul 10, 2019 at 10:52 AM Cummings, Chris 
> > wrote:
> >
> > > I was always taught that “if you can't say anything nice, don't say
> > > nothing at all”—That being said, my last CenturyLink turnup was worse
> than
> > > my last AT turnup. Take that for what it is worth.
> > >
> > >
> > >
> > > /chris
> > >
>

Re: CenturyLink/Level3 feedback

[Rob Wcislo]

GTT has this 

https://ethervision.gtt.net

Rob Wcislo
VP, Sales
GTT
(954)305-2289



On Tue, Jul 23, 2019 at 8:07 PM -0400, "Ryan Gelobter" 
mailto:rya...@atwgpc.net>> wrote:

I wish CenturyLink would better manage both the legacy level3 portal and the 
current centurylink portal. The fact that I cant just go into 1 place and see 
all of my circuits now is annoying.

On Wed, Jul 10, 2019 at 10:52 AM Cummings, Chris 
mailto:ccummi...@coeur.com>> wrote:

I was always taught that “if you can't say anything nice, don't say nothing at 
all”—That being said, my last CenturyLink turnup was worse than my last AT 
turnup. Take that for what it is worth.



/chris

Re: CenturyLink/Level3 feedback

[Matt Corallo]

Two weeks? We're at two months and counting. Honestly about to walk away
from the contract at this point, fees or no.

Matt

On 7/24/19 12:12 AM, Stephen Frost wrote:
> Since there was a comment on this again, I figure I'll provide an update
> ('just' the facts...)- it's now been two more weeks with no evidence of
> any progress being made, the equipment's been just sitting there, with
> CL going a week without providing any update until prodded and then it
> was "let me get back to you"...
> 
> So, no idea when/if this circuit is going to actually get turned up...
> 
> * Ryan Gelobter (rya...@atwgpc.net) wrote:
>> I wish CenturyLink would better manage both the legacy level3 portal and
>> the current centurylink portal. The fact that I cant just go into 1 place
>> and see all of my circuits now is annoying.
>>
>> On Wed, Jul 10, 2019 at 10:52 AM Cummings, Chris 
>> wrote:
>>
>>> I was always taught that “if you can't say anything nice, don't say
>>> nothing at all”—That being said, my last CenturyLink turnup was worse than
>>> my last AT turnup. Take that for what it is worth.
>>>
>>>
>>>
>>> /chris
>>>

Re: CenturyLink/Level3 feedback

[Stephen Frost]

Since there was a comment on this again, I figure I'll provide an update
('just' the facts...)- it's now been two more weeks with no evidence of
any progress being made, the equipment's been just sitting there, with
CL going a week without providing any update until prodded and then it
was "let me get back to you"...

So, no idea when/if this circuit is going to actually get turned up...

* Ryan Gelobter (rya...@atwgpc.net) wrote:
> I wish CenturyLink would better manage both the legacy level3 portal and
> the current centurylink portal. The fact that I cant just go into 1 place
> and see all of my circuits now is annoying.
> 
> On Wed, Jul 10, 2019 at 10:52 AM Cummings, Chris 
> wrote:
> 
> > I was always taught that “if you can't say anything nice, don't say
> > nothing at all”—That being said, my last CenturyLink turnup was worse than
> > my last AT turnup. Take that for what it is worth.
> >
> >
> >
> > /chris
> >


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Re: CenturyLink/Level3 feedback

[Ryan Gelobter]

I wish CenturyLink would better manage both the legacy level3 portal and
the current centurylink portal. The fact that I cant just go into 1 place
and see all of my circuits now is annoying.

On Wed, Jul 10, 2019 at 10:52 AM Cummings, Chris 
wrote:

> I was always taught that “if you can't say anything nice, don't say
> nothing at all”—That being said, my last CenturyLink turnup was worse than
> my last AT turnup. Take that for what it is worth.
>
>
>
> /chris
>

Re: CenturyLink/Level3 feedback

[Cummings, Chris]

I was always taught that “if you can't say anything nice, don't say nothing at 
all”—That being said, my last CenturyLink turnup was worse than my last AT 
turnup. Take that for what it is worth.



/chris

Re: CenturyLink/Level3 feedback

[Bruce H McIntosh]

We run a network over dark fiber originally gotten from Level3. Some of the 
fiber they provided  us they were getting from CL (formerly Qwest). Since L3 
was the CL customer, not us, we needed L3 to escort us for access to our 
equipment in several sites. Now that everyone's one big happy CL family, we're 
now CenturyLink customers. It'd be really nice if they could get their site 
access and security systems merged so that we don't need to call CL for a CL 
escort to a CL site.
--

Bruce H. McIntosh
Network Engineer II
University of Florida Information Technology
b...@ufl.edu
352-273-1066

Re: CenturyLink/Level3 feedback

[Mark Tinka]

Prior to the acquisition, we had a reasonable experience with Level(3)
orders in Europe.

Since the days of CL, it hasn't been great at all!

The team is the same as before for our account, so one can only assume
it's acquisition pains.

Mark.

On 7/Jul/19 03:10, Jeffrey Hathaway via NANOG wrote:
> Greetings,
>
> My personal experience, take it for what it is worth.
>
> Level 3 was extremely slow to turn up a circuit well before the merger and 
> seems slower post the merger. I have just never seen level 3 turn up anything 
> fast, even in a data center they already were serving other customers in.
>
>
> Sincerely,
> Jeffrey Hathaway
> Information Technology • Howard Center Inc.
>
>
>
> -Original Message-
> From: NANOG  On Behalf Of Jared Mauch
> Sent: Friday, July 5, 2019 3:38 PM
> To: Stephen Frost 
> Cc: nanog 
> Subject: Re: CenturyLink/Level3 feedback
>
> 
> CAUTION: This email originated from outside Howard Center. Please use caution 
> opening attachments or clicking on web links with this email.
> 
>
>
>
>> On Jul 5, 2019, at 3:10 PM, Stephen Frost  wrote:
>>
>> Greetings,
>>
>> I have to admit that I was hoping to be able to report to this list
>> that CL was able to spin up a new 1G in fairly short order (after all,
>> this is what they assured me of when discussing it with them...) but
>> it's now been over a month, with them telling me it'll be another
>> couple weeks because they need to send a tech out (the wiring and all
>> of the equipment has been ready to go, though that also took longer
>> than it should have imv...).
>>
>> And this in an already lit building in northern Virginia, not some
>> back of the woods location, small town, or something going across an ocean.
> Sometimes you’d be surprised, it may not be straightforward on their end.
>
> Remember, most people here are likely experts at some part or many parts, 
> what we do is likely wizardry to others.
>
> I have a saying you’re welcome to steal if you don’t steal it too much:
>
> “We are moving at the speed the organization is capable”.  I suspect that’s 
> the case for them in a post-acquisition world trying to sort through all the 
> integration work.
>
> - Jared
> 
>
>
> HowardCenter.org<http://howardcenter.org> 
> [http://howardcenter.org/assets/design/Facebook.jpg] 
> <http://www.facebook.com/pages/HowardCenter/106516727431>  
> [http://howardcenter.org/assets/design/Twitter.jpg] 
> <https://twitter.com/HowardCenterVT>  
> [http://howardcenter.org/assets/design/LinkedIn.jpg] 
> <http://www.linkedin.com/company/HowardCenter>
>
> CONFIDENTIALITY NOTICE: This e-mail is intended only for the use of the 
> individual or entity to which it is addressed and may contain information 
> that is patient protected health information, privileged, confidential and 
> exempt from disclosure under applicable law. If you have received this 
> communication in error, you are hereby notified that any dissemination, 
> distribution or copying of this communication is strictly prohibited. Please 
> notify the sender by reply e-mail and delete the original message 
> immediately, or notify Howard Center, Inc. immediately by forwarded e-mail to 
> our Privacy Officer, da...@howardcenter.org. Thank you.

RE: CenturyLink/Level3 feedback

[Jeffrey Hathaway via NANOG]

Greetings,

My personal experience, take it for what it is worth.

Level 3 was extremely slow to turn up a circuit well before the merger and 
seems slower post the merger. I have just never seen level 3 turn up anything 
fast, even in a data center they already were serving other customers in.


Sincerely,
Jeffrey Hathaway
Information Technology • Howard Center Inc.



-Original Message-
From: NANOG  On Behalf Of Jared Mauch
Sent: Friday, July 5, 2019 3:38 PM
To: Stephen Frost 
Cc: nanog 
Subject: Re: CenturyLink/Level3 feedback


CAUTION: This email originated from outside Howard Center. Please use caution 
opening attachments or clicking on web links with this email.




> On Jul 5, 2019, at 3:10 PM, Stephen Frost  wrote:
>
> Greetings,
>
> I have to admit that I was hoping to be able to report to this list
> that CL was able to spin up a new 1G in fairly short order (after all,
> this is what they assured me of when discussing it with them...) but
> it's now been over a month, with them telling me it'll be another
> couple weeks because they need to send a tech out (the wiring and all
> of the equipment has been ready to go, though that also took longer
> than it should have imv...).
>
> And this in an already lit building in northern Virginia, not some
> back of the woods location, small town, or something going across an ocean.

Sometimes you’d be surprised, it may not be straightforward on their end.

Remember, most people here are likely experts at some part or many parts, what 
we do is likely wizardry to others.

I have a saying you’re welcome to steal if you don’t steal it too much:

“We are moving at the speed the organization is capable”.  I suspect that’s the 
case for them in a post-acquisition world trying to sort through all the 
integration work.

- Jared



HowardCenter.org<http://howardcenter.org> 
[http://howardcenter.org/assets/design/Facebook.jpg] 
<http://www.facebook.com/pages/HowardCenter/106516727431>  
[http://howardcenter.org/assets/design/Twitter.jpg] 
<https://twitter.com/HowardCenterVT>  
[http://howardcenter.org/assets/design/LinkedIn.jpg] 
<http://www.linkedin.com/company/HowardCenter>

CONFIDENTIALITY NOTICE: This e-mail is intended only for the use of the 
individual or entity to which it is addressed and may contain information that 
is patient protected health information, privileged, confidential and exempt 
from disclosure under applicable law. If you have received this communication 
in error, you are hereby notified that any dissemination, distribution or 
copying of this communication is strictly prohibited. Please notify the sender 
by reply e-mail and delete the original message immediately, or notify Howard 
Center, Inc. immediately by forwarded e-mail to our Privacy Officer, 
da...@howardcenter.org. Thank you.

Re: CenturyLink/Level3 feedback

[Jared Mauch]

> On Jul 5, 2019, at 3:10 PM, Stephen Frost  wrote:
> 
> Greetings,
> 
> I have to admit that I was hoping to be able to report to this list that
> CL was able to spin up a new 1G in fairly short order (after all, this
> is what they assured me of when discussing it with them...) but it's now
> been over a month, with them telling me it'll be another couple weeks
> because they need to send a tech out (the wiring and all of the
> equipment has been ready to go, though that also took longer than it
> should have imv...).
> 
> And this in an already lit building in northern Virginia, not some back
> of the woods location, small town, or something going across an ocean.

Sometimes you’d be surprised, it may not be straightforward on their end.

Remember, most people here are likely experts at some part or many parts,
what we do is likely wizardry to others.

I have a saying you’re welcome to steal if you don’t steal it too much:

“We are moving at the speed the organization is capable”.  I suspect that’s
the case for them in a post-acquisition world trying to sort through all the
integration work. 

- Jared

Re: CenturyLink/Level3 feedback

[Clayton Zekelman]

We tried to order a 100G circuit from them 
terminating in an existing Level3 FPP at a 
location that we've had at least two 1G circuits 
and a 10G circuit terminated at.


They refused to process the order because they 
needed to "extend the demarc " to our 
suite.   There is no suite.  It's a FPP in the 
basement of the building.  Our FPP is next to it.  We've done this before...


They said that the equipment (the FPP) may not be 
100G compatible, and they may need to install a new one that can support 100G.


We told them to just forget it and we'd order from Zayo... ...



At 03:10 PM 05/07/2019, Stephen Frost wrote:

Greetings,

I have to admit that I was hoping to be able to report to this list that
CL was able to spin up a new 1G in fairly short order (after all, this
is what they assured me of when discussing it with them...) but it's now
been over a month, with them telling me it'll be another couple weeks
because they need to send a tech out (the wiring and all of the
equipment has been ready to go, though that also took longer than it
should have imv...).

And this in an already lit building in northern Virginia, not some back
of the woods location, small town, or something going across an ocean.

Pretty disappointing.

Thanks,

* Mike Hammett (na...@ics-il.net) wrote:
> Anything more than a week for things not 
requiring last mile construction is ridiculous.

>
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions
>
> Midwest Internet Exchange
>
> The Brothers WISP
>
> - Original Message -
>
> From: "JASON BOTHE via NANOG" 
> To: "Mehmet Akcin" 
> Cc: "nanog" 
> Sent: Wednesday, June 5, 2019 9:56:14 AM
> Subject: Re: CenturyLink/Level3 feedback
>
> It’s taking over a year to get waves turned 
up in EU. I’m currently willing to wager on 
what comes up first, them or amazon peering 
(that’s taking just as long). After the 
merger, we have seen Level3 slide into the CL 
abyss becoming a pain to deal with. Pricing and 
ordering has been outsourced we’ve been told 
and decisions are no longer at a regional level. Frustrating at best.

>
> > On Jun 4, 2019, at 09:30, Mehmet Akcin  wrote:
> >
> > hi there,
> >
> > Just a general high-level question about 
Centurylink/Level3 post-merger, how is your 
overall experience with CenturyLink? if you 
could be sitting with the CEO of the company 
what is one thing you would ask him to fix?

> >
> > please keep it high level and general. i 
intend to pass these to him and his team in an upcoming meeting.

> >
> > Mehmet
>
>



--

Clayton Zekelman
Managed Network Systems Inc. (MNSi)
3363 Tecumseh Rd. E
Windsor, Ontario
N8W 1H4

tel. 519-985-8410
fax. 519-985-8409

Re: CenturyLink/Level3 feedback

[Stephen Frost]

Greetings,

This looks to be former Qwest, from what I've been able to tell.  IPs we
were assigned were out of AS209.

Thanks,

Stephen

* Mike Bolitho (mikeboli...@gmail.com) wrote:
> Just out of curiosity, what network are they bringing you up on?
> 
> - Mike Bolitho
> 
> 
> On Fri, Jul 5, 2019 at 12:11 PM Stephen Frost  wrote:
> 
> > Greetings,
> >
> > I have to admit that I was hoping to be able to report to this list that
> > CL was able to spin up a new 1G in fairly short order (after all, this
> > is what they assured me of when discussing it with them...) but it's now
> > been over a month, with them telling me it'll be another couple weeks
> > because they need to send a tech out (the wiring and all of the
> > equipment has been ready to go, though that also took longer than it
> > should have imv...).
> >
> > And this in an already lit building in northern Virginia, not some back
> > of the woods location, small town, or something going across an ocean.
> >
> > Pretty disappointing.
> >
> > Thanks,
> >
> > * Mike Hammett (na...@ics-il.net) wrote:
> > > Anything more than a week for things not requiring last mile
> > construction is ridiculous.
> > >
> > >
> > >
> > >
> > > -
> > > Mike Hammett
> > > Intelligent Computing Solutions
> > >
> > > Midwest Internet Exchange
> > >
> > > The Brothers WISP
> > >
> > > - Original Message -
> > >
> > > From: "JASON BOTHE via NANOG" 
> > > To: "Mehmet Akcin" 
> > > Cc: "nanog" 
> > > Sent: Wednesday, June 5, 2019 9:56:14 AM
> > > Subject: Re: CenturyLink/Level3 feedback
> > >
> > > It’s taking over a year to get waves turned up in EU. I’m currently
> > willing to wager on what comes up first, them or amazon peering (that’s
> > taking just as long). After the merger, we have seen Level3 slide into the
> > CL abyss becoming a pain to deal with. Pricing and ordering has been
> > outsourced we’ve been told and decisions are no longer at a regional level.
> > Frustrating at best.
> > >
> > > > On Jun 4, 2019, at 09:30, Mehmet Akcin  wrote:
> > > >
> > > > hi there,
> > > >
> > > > Just a general high-level question about Centurylink/Level3
> > post-merger, how is your overall experience with CenturyLink? if you could
> > be sitting with the CEO of the company what is one thing you would ask him
> > to fix?
> > > >
> > > > please keep it high level and general. i intend to pass these to him
> > and his team in an upcoming meeting.
> > > >
> > > > Mehmet
> > >
> > >
> >


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Re: CenturyLink/Level3 feedback

[Mike Bolitho]

Just out of curiosity, what network are they bringing you up on?

- Mike Bolitho


On Fri, Jul 5, 2019 at 12:11 PM Stephen Frost  wrote:

> Greetings,
>
> I have to admit that I was hoping to be able to report to this list that
> CL was able to spin up a new 1G in fairly short order (after all, this
> is what they assured me of when discussing it with them...) but it's now
> been over a month, with them telling me it'll be another couple weeks
> because they need to send a tech out (the wiring and all of the
> equipment has been ready to go, though that also took longer than it
> should have imv...).
>
> And this in an already lit building in northern Virginia, not some back
> of the woods location, small town, or something going across an ocean.
>
> Pretty disappointing.
>
> Thanks,
>
> * Mike Hammett (na...@ics-il.net) wrote:
> > Anything more than a week for things not requiring last mile
> construction is ridiculous.
> >
> >
> >
> >
> > -
> > Mike Hammett
> > Intelligent Computing Solutions
> >
> > Midwest Internet Exchange
> >
> > The Brothers WISP
> >
> > - Original Message -----
> >
> > From: "JASON BOTHE via NANOG" 
> > To: "Mehmet Akcin" 
> > Cc: "nanog" 
> > Sent: Wednesday, June 5, 2019 9:56:14 AM
> > Subject: Re: CenturyLink/Level3 feedback
> >
> > It’s taking over a year to get waves turned up in EU. I’m currently
> willing to wager on what comes up first, them or amazon peering (that’s
> taking just as long). After the merger, we have seen Level3 slide into the
> CL abyss becoming a pain to deal with. Pricing and ordering has been
> outsourced we’ve been told and decisions are no longer at a regional level.
> Frustrating at best.
> >
> > > On Jun 4, 2019, at 09:30, Mehmet Akcin  wrote:
> > >
> > > hi there,
> > >
> > > Just a general high-level question about Centurylink/Level3
> post-merger, how is your overall experience with CenturyLink? if you could
> be sitting with the CEO of the company what is one thing you would ask him
> to fix?
> > >
> > > please keep it high level and general. i intend to pass these to him
> and his team in an upcoming meeting.
> > >
> > > Mehmet
> >
> >
>

Re: CenturyLink/Level3 feedback

[Stephen Frost]

Greetings,

I have to admit that I was hoping to be able to report to this list that
CL was able to spin up a new 1G in fairly short order (after all, this
is what they assured me of when discussing it with them...) but it's now
been over a month, with them telling me it'll be another couple weeks
because they need to send a tech out (the wiring and all of the
equipment has been ready to go, though that also took longer than it
should have imv...).

And this in an already lit building in northern Virginia, not some back
of the woods location, small town, or something going across an ocean.

Pretty disappointing.

Thanks,

* Mike Hammett (na...@ics-il.net) wrote:
> Anything more than a week for things not requiring last mile construction is 
> ridiculous. 
> 
> 
> 
> 
> - 
> Mike Hammett 
> Intelligent Computing Solutions 
> 
> Midwest Internet Exchange 
> 
> The Brothers WISP 
> 
> - Original Message -
> 
> From: "JASON BOTHE via NANOG"  
> To: "Mehmet Akcin"  
> Cc: "nanog"  
> Sent: Wednesday, June 5, 2019 9:56:14 AM 
> Subject: Re: CenturyLink/Level3 feedback 
> 
> It’s taking over a year to get waves turned up in EU. I’m currently willing 
> to wager on what comes up first, them or amazon peering (that’s taking just 
> as long). After the merger, we have seen Level3 slide into the CL abyss 
> becoming a pain to deal with. Pricing and ordering has been outsourced we’ve 
> been told and decisions are no longer at a regional level. Frustrating at 
> best. 
> 
> > On Jun 4, 2019, at 09:30, Mehmet Akcin  wrote: 
> > 
> > hi there, 
> > 
> > Just a general high-level question about Centurylink/Level3 post-merger, 
> > how is your overall experience with CenturyLink? if you could be sitting 
> > with the CEO of the company what is one thing you would ask him to fix? 
> > 
> > please keep it high level and general. i intend to pass these to him and 
> > his team in an upcoming meeting. 
> > 
> > Mehmet 
> 
> 


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RE: CenturyLink/Level3 feedback

[Brower, Larry]

On 6/5/19 3:40 PM, Dovid Bender wrote:
> If the FCC has their way the only place you will see the PSTN in 
> history books. I can only hope that the same happens to faxing.
>

> I'm told that the one of the only reasons faxing is still a thing is because 
> of HIPAA-compliance.

I have heard similar. In reality we have two groups here who insist on keeping 
that capability, Medical and Finance.

We have been trying to get out of supporting faxing for a while :) 


This email has been classified as: General Use by Brower, Larry on Thursday, 
June 6, 2019

Re: CenturyLink/Level3 feedback

[ML]

On 6/6/2019 3:30 PM, Bryan Holloway wrote:

On 6/5/19 3:40 PM, Dovid Bender wrote:
If the FCC has their way the only place you will see the PSTN in 
history books. I can only hope that the same happens to faxing.




I'm told that the one of the only reasons faxing is still a thing is 
because of HIPAA-compliance.



Is it still HIPAA compliant when my cellphone receives faxes from 
doctors and pharmacies?


Apparently it's too hard to verify phone numbers and use the correct 
area code before faxing sensitive information.

Re: CenturyLink/Level3 feedback

[Bryan Holloway]

On 6/5/19 3:40 PM, Dovid Bender wrote:
If the FCC has their way the only place you will see the PSTN in history 
books. I can only hope that the same happens to faxing.




I'm told that the one of the only reasons faxing is still a thing is 
because of HIPAA-compliance.

Re: CenturyLink/Level3 feedback

[Dovid Bender]

If the FCC has their way the only place you will see the PSTN in history
books. I can only hope that the same happens to faxing.


On Wed, Jun 5, 2019 at 4:37 PM Mike Hammett  wrote:

> It's amazing how inconsistent the PSTN is.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
> <https://www.facebook.com/ICSIL>
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
> <https://www.linkedin.com/company/intelligent-computing-solutions>
> <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
> <https://www.facebook.com/mdwestix>
> <https://www.linkedin.com/company/midwest-internet-exchange>
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
> <https://www.facebook.com/thebrotherswisp>
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> ------
> *From: *"Dovid Bender" 
> *To: *"Larry Brower" 
> *Cc: *"nanog" 
> *Sent: *Wednesday, June 5, 2019 3:31:36 PM
> *Subject: *Re: CenturyLink/Level3 feedback
>
> For voice there are so many IP options I don't know why anyone even messes
> with the old school carriers. About 4 years ago we signed up for L3 VoIP.
> We sent calls to France and the callerID didn't make it. We opened a ticket
> we were told callerID wasn't guaranteed on international calls. That was
> the day we canceled our service and asked for a refund. I am sometimes
> amazed how some of these carriers still have customers signing up.
>
>
>
> On Wed, Jun 5, 2019 at 8:50 AM Brower, Larry <
> larry.bro...@aramcoservices.com> wrote:
>
>> Mehmet,
>>
>>
>>
>> Speaking strictly on their voice product, service has gone a bit downhill
>> since the merger.
>>
>>
>>
>> We never had problems with Level3 before the merger.
>>
>>
>>
>> After Centurylink took over we started experiencing problems.
>>
>>
>>
>> Just a couple of examples:
>>
>>
>>
>> We waited months just to turn up a simple PRI. The PRI was sent back to
>> design several times and then when it finally was turned up it isn’t
>> working properly. The CL techs who were formally L3 express nothing but
>> frustration with dealing with CL following the merger. Complaints to the
>> account manager are met with just apologies and delays.
>>
>>
>>
>> International call routing has become unreliable. In the last month alone
>> we have had to create several service requests related to call failures.
>> The result after anywhere from a couple hours to a day is just hey we
>> rerouted try again. Then it works for a couple days and back to call
>> failures and intercept messages.
>>
>>
>>
>> I’ve already been asked if we should drop CenturyLink as the carrier and
>> go back to using someone like AT
>>
>>
>>
>> Never had any of these issue when it was Level3.
>>
>>
>>
>> Regards,
>>
>>
>>
>> Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA
>>
>> Communications Technician | Unified Communications Group
>>
>>
>>
>> Aramco Services Company
>>
>> *Office:  713.432.4516 | Mobile:  832.570.5416 *
>>
>> *larry.bro...@aramcoservices.com* 
>>
>>
>> This email has been classified as: *General Use* by *Brower, Larry *on 
>> *Wednesday,
>> June 5, 2019*
>>
>>
>>
>> *From:* NANOG  *On Behalf Of *Mehmet Akcin
>> *Sent:* Tuesday, June 4, 2019 9:31 AM
>> *To:* nanog 
>> *Subject:* CenturyLink/Level3 feedback
>>
>>
>>
>> *EXTERNAL: This email came from the Internet. Report this message to
>> ascsuspiciousem...@aramcoservices.com
>>  as suspicious if it contains any
>> suspicious content.*
>>
>> hi there,
>>
>>
>>
>> Just a general high-level question about Centurylink/Level3 post-merger,
>> how is your overall experience with CenturyLink? if you could be sitting
>> with the CEO of the company what is one thing you would ask him to fix?
>>
>>
>>
>> please keep it high level and general. i intend to pass these to him and
>> his team in an upcoming meeting.
>>
>>
>>
>> Mehmet
>>
>
>

Re: CenturyLink/Level3 feedback

[Mike Hammett]

It's amazing how inconsistent the PSTN is. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

- Original Message -

From: "Dovid Bender"  
To: "Larry Brower"  
Cc: "nanog"  
Sent: Wednesday, June 5, 2019 3:31:36 PM 
Subject: Re: CenturyLink/Level3 feedback 


For voice there are so many IP options I don't know why anyone even messes with 
the old school carriers. About 4 years ago we signed up for L3 VoIP. We sent 
calls to France and the callerID didn't make it. We opened a ticket we were 
told callerID wasn't guaranteed on international calls. That was the day we 
canceled our service and asked for a refund. I am sometimes amazed how some of 
these carriers still have customers signing up. 






On Wed, Jun 5, 2019 at 8:50 AM Brower, Larry < larry.bro...@aramcoservices.com 
> wrote: 





Mehmet, 

Speaking strictly on their voice product, service has gone a bit downhill since 
the merger. 

We never had problems with Level3 before the merger. 

After Centurylink took over we started experiencing problems. 

Just a couple of examples: 

We waited months just to turn up a simple PRI. The PRI was sent back to design 
several times and then when it finally was turned up it isn’t working properly. 
The CL techs who were formally L3 express nothing but frustration with dealing 
with CL following the merger. Complaints to the account manager are met with 
just apologies and delays. 

International call routing has become unreliable. In the last month alone we 
have had to create several service requests related to call failures. The 
result after anywhere from a couple hours to a day is just hey we rerouted try 
again. Then it works for a couple days and back to call failures and intercept 
messages. 

I’ve already been asked if we should drop CenturyLink as the carrier and go 
back to using someone like AT 

Never had any of these issue when it was Level3. 

Regards, 


Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA 
Communications Technician | Unified Communications Group 

Aramco Services Company 
Office: 713.432.4516 | Mobile: 832.570.5416 
larry.bro...@aramcoservices.com 

This email has been classified as: General Use by Brower, Larry on Wednesday, 
June 5, 2019 



From: NANOG < nanog-boun...@nanog.org > On Behalf Of Mehmet Akcin 
Sent: Tuesday, June 4, 2019 9:31 AM 
To: nanog < nanog@nanog.org > 
Subject: CenturyLink/Level3 feedback 

EXTERNAL: This email came from the Internet. Report this message to 
ascsuspiciousem...@aramcoservices.com as suspicious if it contains any 
suspicious content. 


hi there, 



Just a general high-level question about Centurylink/Level3 post-merger, how is 
your overall experience with CenturyLink? if you could be sitting with the CEO 
of the company what is one thing you would ask him to fix? 



please keep it high level and general. i intend to pass these to him and his 
team in an upcoming meeting. 



Mehmet 

Re: CenturyLink/Level3 feedback

[Dovid Bender]

For voice there are so many IP options I don't know why anyone even messes
with the old school carriers. About 4 years ago we signed up for L3 VoIP.
We sent calls to France and the callerID didn't make it. We opened a ticket
we were told callerID wasn't guaranteed on international calls. That was
the day we canceled our service and asked for a refund. I am sometimes
amazed how some of these carriers still have customers signing up.



On Wed, Jun 5, 2019 at 8:50 AM Brower, Larry <
larry.bro...@aramcoservices.com> wrote:

> Mehmet,
>
>
>
> Speaking strictly on their voice product, service has gone a bit downhill
> since the merger.
>
>
>
> We never had problems with Level3 before the merger.
>
>
>
> After Centurylink took over we started experiencing problems.
>
>
>
> Just a couple of examples:
>
>
>
> We waited months just to turn up a simple PRI. The PRI was sent back to
> design several times and then when it finally was turned up it isn’t
> working properly. The CL techs who were formally L3 express nothing but
> frustration with dealing with CL following the merger. Complaints to the
> account manager are met with just apologies and delays.
>
>
>
> International call routing has become unreliable. In the last month alone
> we have had to create several service requests related to call failures.
> The result after anywhere from a couple hours to a day is just hey we
> rerouted try again. Then it works for a couple days and back to call
> failures and intercept messages.
>
>
>
> I’ve already been asked if we should drop CenturyLink as the carrier and
> go back to using someone like AT
>
>
>
> Never had any of these issue when it was Level3.
>
>
>
> Regards,
>
>
>
> Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA
>
> Communications Technician | Unified Communications Group
>
>
>
> Aramco Services Company
>
> *Office:  713.432.4516 | Mobile:  832.570.5416 *
>
> *larry.bro...@aramcoservices.com* 
>
>
> This email has been classified as: *General Use* by *Brower, Larry *on 
> *Wednesday,
> June 5, 2019*
>
>
>
> *From:* NANOG  *On Behalf Of *Mehmet Akcin
> *Sent:* Tuesday, June 4, 2019 9:31 AM
> *To:* nanog 
> *Subject:* CenturyLink/Level3 feedback
>
>
>
> *EXTERNAL: This email came from the Internet. Report this message to
> ascsuspiciousem...@aramcoservices.com
>  as suspicious if it contains any
> suspicious content.*
>
> hi there,
>
>
>
> Just a general high-level question about Centurylink/Level3 post-merger,
> how is your overall experience with CenturyLink? if you could be sitting
> with the CEO of the company what is one thing you would ask him to fix?
>
>
>
> please keep it high level and general. i intend to pass these to him and
> his team in an upcoming meeting.
>
>
>
> Mehmet
>

Re: CenturyLink/Level3 feedback

[Mike Hammett]

Anything more than a week for things not requiring last mile construction is 
ridiculous. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

- Original Message -

From: "JASON BOTHE via NANOG"  
To: "Mehmet Akcin"  
Cc: "nanog"  
Sent: Wednesday, June 5, 2019 9:56:14 AM 
Subject: Re: CenturyLink/Level3 feedback 

It’s taking over a year to get waves turned up in EU. I’m currently willing to 
wager on what comes up first, them or amazon peering (that’s taking just as 
long). After the merger, we have seen Level3 slide into the CL abyss becoming a 
pain to deal with. Pricing and ordering has been outsourced we’ve been told and 
decisions are no longer at a regional level. Frustrating at best. 

> On Jun 4, 2019, at 09:30, Mehmet Akcin  wrote: 
> 
> hi there, 
> 
> Just a general high-level question about Centurylink/Level3 post-merger, how 
> is your overall experience with CenturyLink? if you could be sitting with the 
> CEO of the company what is one thing you would ask him to fix? 
> 
> please keep it high level and general. i intend to pass these to him and his 
> team in an upcoming meeting. 
> 
> Mehmet 

Re: CenturyLink/Level3 feedback

[JASON BOTHE via NANOG]

It’s taking over a year to get waves turned up in EU. I’m currently willing to 
wager on what comes up first, them or amazon peering (that’s taking just as 
long). After the merger, we have seen Level3 slide into the CL abyss becoming a 
pain to deal with. Pricing and ordering has been outsourced we’ve been told and 
decisions are no longer at a regional level. Frustrating at best. 

> On Jun 4, 2019, at 09:30, Mehmet Akcin  wrote:
> 
> hi there,
> 
> Just a general high-level question about Centurylink/Level3 post-merger, how 
> is your overall experience with CenturyLink? if you could be sitting with the 
> CEO of the company what is one thing you would ask him to fix?
> 
> please keep it high level and general. i intend to pass these to him and his 
> team in an upcoming meeting.
> 
> Mehmet

RE: CenturyLink/Level3 feedback

[Brower, Larry]

Mehmet,

Speaking strictly on their voice product, service has gone a bit downhill since 
the merger.

We never had problems with Level3 before the merger.

After Centurylink took over we started experiencing problems.

Just a couple of examples:

We waited months just to turn up a simple PRI. The PRI was sent back to design 
several times and then when it finally was turned up it isn’t working properly. 
The CL techs who were formally L3 express nothing but frustration with dealing 
with CL following the merger. Complaints to the account manager are met with 
just apologies and delays.

International call routing has become unreliable. In the last month alone we 
have had to create several service requests related to call failures. The 
result after anywhere from a couple hours to a day is just hey we rerouted try 
again. Then it works for a couple days and back to call failures and intercept 
messages.

I’ve already been asked if we should drop CenturyLink as the carrier and go 
back to using someone like AT

Never had any of these issue when it was Level3.

Regards,

Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA
Communications Technician | Unified Communications Group

Aramco Services Company
Office:  713.432.4516 | Mobile:  832.570.5416
larry.bro...@aramcoservices.com

This email has been classified as: General Use by Brower, Larry on Wednesday, 
June 5, 2019

From: NANOG  On Behalf Of Mehmet Akcin
Sent: Tuesday, June 4, 2019 9:31 AM
To: nanog 
Subject: CenturyLink/Level3 feedback

EXTERNAL: This email came from the Internet. Report this message to 
ascsuspiciousem...@aramcoservices.com
 as suspicious if it contains any suspicious content.
hi there,

Just a general high-level question about Centurylink/Level3 post-merger, how is 
your overall experience with CenturyLink? if you could be sitting with the CEO 
of the company what is one thing you would ask him to fix?

please keep it high level and general. i intend to pass these to him and his 
team in an upcoming meeting.

Mehmet

Re: CenturyLink/Level3 feedback

[Danny Pinto via NANOG]

Adding couple of 10G ports in EU has taken 4 months ..   still 
waiting. Can start to imagine how support can be ..As telcos grow bigger with 
M they become slower. How can telcos sustain / install agility as they grow 
?  Could be interesting study on telco corp culture Danny  On Tue, 04 
Jun 2019 20:00:54 +0530  Mehmet Akcin wrote hi there,Just 
a general high-level question about Centurylink/Level3 post-merger, how is your 
overall experience with CenturyLink? if you could be sitting with the CEO of 
the company what is one thing you would ask him to fix?please keep it high 
level and general. i intend to pass these to him and his team in an upcoming 
meeting.Mehmet 

Re: CenturyLink/Level3 feedback

[Mike Hammett]

Almost every M has been worse. The bulk of the times it hasn't been worse is 
when the alternative was liquidation. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

- Original Message -

From: "Mehmet Akcin"  
To: "Danny Pinto"  
Cc: "nanog"  
Sent: Wednesday, June 5, 2019 5:31:23 AM 
Subject: Re: CenturyLink/Level3 feedback 



In recent years at least i can not remember a single telco m which has 
resulted with better service and product. The question is how fast they can go 
back to the level of service they were providing prior, because during mergers 
lots of talent walk away, and often misalignments happen burning people 
out(depending who is buying who) 



On Wed, Jun 5, 2019 at 04:54 Danny Pinto < danny.pi...@zoho.com > wrote: 






Adding couple of 10G ports in EU has taken 4 months .. still waiting. Can start 
to imagine how support can be .. 



As telcos grow bigger with M they become slower. How can telcos sustain / 
install agility as they grow ? Could be interesting study on telco corp culture 
 


Danny 












 On Tue, 04 Jun 2019 20:00:54 +0530 Mehmet Akcin< meh...@akcin.net > wrote 
 







hi there, 



Just a general high-level question about Centurylink/Level3 post-merger, how is 
your overall experience with CenturyLink? if you could be sitting with the CEO 
of the company what is one thing you would ask him to fix? 


please keep it high level and general. i intend to pass these to him and his 
team in an upcoming meeting. 


Mehmet 




-- 

Mehmet 
+1-424-298-1903 

Re: CenturyLink/Level3 feedback

[Mark Tinka]

On 5/Jun/19 12:31, Mehmet Akcin wrote:

> In recent years at least i can not remember a single telco m which
> has resulted with better service and product. The question is how fast
> they can go back to the level of service they were providing prior,
> because during mergers lots of talent walk away, and often
> misalignments happen burning people out(depending who is buying who)

Well, IP Transit pricing isn't what it used to be either, so that will
have some kind of impact on how much more your get besides the x-connect
and a BGP session.

Mark.

Re: CenturyLink/Level3 feedback

[Mehmet Akcin]

In recent years at least i can not remember a single telco m which has
resulted with better service and product. The question is how fast they can
go back to the level of service they were providing prior, because during
mergers lots of talent walk away, and often misalignments happen burning
people out(depending who is buying who)

On Wed, Jun 5, 2019 at 04:54 Danny Pinto  wrote:

> Adding couple of 10G ports in EU has taken 4 months ..   still waiting.
> Can start to imagine how support can be ..
>
> As telcos grow bigger with M they become slower. How can telcos sustain
> / install agility as they grow ?  Could be interesting study on telco corp
> culture 
>
> Danny
>
>
>
>
>
>
>  On Tue, 04 Jun 2019 20:00:54 +0530 Mehmet Akcin
> wrote 
>
> hi there,
>
> Just a general high-level question about Centurylink/Level3 post-merger,
> how is your overall experience with CenturyLink? if you could be sitting
> with the CEO of the company what is one thing you would ask him to fix?
>
> please keep it high level and general. i intend to pass these to him and
> his team in an upcoming meeting.
>
> Mehmet
>
>
> --
Mehmet
+1-424-298-1903