Re: Google Apps for ISPs -- Lingering fallout

2015-08-24 Thread Scott Helms
Ryan,

Most certainly, the charges varied some  because of size and other factors
but it was around 25 cents monthly per Gmail box.


Scott Helms
Vice President of Technology
ZCorum
(678) 507-5000

http://twitter.com/kscotthelms


On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey r...@finnesey.com wrote:

 Was Google charging ISPs for this service?

 Cheers
 Ryan


 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Gary Greene
 Sent: Tuesday, August 18, 2015 2:18 PM
 To: Shawn L sha...@up.net
 Cc: nanog nanog@nanog.org
 Subject: Re: Google Apps for ISPs -- Lingering fallout

 You’ll need to escalate this with Google. If the front-end support team
 cannot help, move up the chain as far as you can. It should eventually
 reach the PM that worked on the turn-down of that service and get some
 action.

 --
 Gary L. Greene, Jr.
 Sr. Systems Administrator
 IT Operations
 Minerva Networks, Inc.
 Cell: +1 (650) 704-6633




  On Aug 18, 2015, at 10:39 AM, Shawn L sha...@up.net wrote:
 
 
  I know there are others on this list who used Google Apps for ISPs and
 recently migrated off (as the service was discontinued).
 
  We have had several cases where the user had a YouTube channel or Picasa
 photo albums, etc. that they created with their Google Apps for ISPs
 credentials.  Now that the service is gone, those channels and albums still
 exist but the users are unable to login to them or manage them in any way
 because it tells them that their account has been disabled.
 
  Of course, Google had been un-responsive to all of our (and the
 customer's) inquiries about how to fix this.
 
  Has anyone else run into this and found a way around it?
 
  thanks
 
 
  Shawn
 




Re: Google Apps for ISPs -- Lingering fallout

2015-08-24 Thread Josh Hoppes
When it comes to reasons for them to force everyone off I believe it
has to do with control. ISP accounts tend to be personal accounts, but
when you stop being a customer of the ISP they will deactivate the
account. Now that they tied purchases on the play store to the account
it made things very messy when a customers account was deactivated and
they suddenly lose all of this stuff they paid for.

On Mon, Aug 24, 2015 at 7:45 AM, Matt Hoppes mhop...@indigowireless.com wrote:
 Which is odd. Considering it was basically gmail on the back end and they 
 still got ad revenue from it.



 On Aug 24, 2015, at 08:34, Scott Helms khe...@zcorum.com wrote:

 Ryan,

 Most certainly, the charges varied some  because of size and other factors
 but it was around 25 cents monthly per Gmail box.


 Scott Helms
 Vice President of Technology
 ZCorum
 (678) 507-5000
 
 http://twitter.com/kscotthelms
 

 On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey r...@finnesey.com wrote:

 Was Google charging ISPs for this service?

 Cheers
 Ryan


 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Gary Greene
 Sent: Tuesday, August 18, 2015 2:18 PM
 To: Shawn L sha...@up.net
 Cc: nanog nanog@nanog.org
 Subject: Re: Google Apps for ISPs -- Lingering fallout

 You’ll need to escalate this with Google. If the front-end support team
 cannot help, move up the chain as far as you can. It should eventually
 reach the PM that worked on the turn-down of that service and get some
 action.

 --
 Gary L. Greene, Jr.
 Sr. Systems Administrator
 IT Operations
 Minerva Networks, Inc.
 Cell: +1 (650) 704-6633




 On Aug 18, 2015, at 10:39 AM, Shawn L sha...@up.net wrote:


 I know there are others on this list who used Google Apps for ISPs and
 recently migrated off (as the service was discontinued).

 We have had several cases where the user had a YouTube channel or Picasa
 photo albums, etc. that they created with their Google Apps for ISPs
 credentials.  Now that the service is gone, those channels and albums still
 exist but the users are unable to login to them or manage them in any way
 because it tells them that their account has been disabled.

 Of course, Google had been un-responsive to all of our (and the
 customer's) inquiries about how to fix this.

 Has anyone else run into this and found a way around it?

 thanks


 Shawn





RE: Google Apps for ISPs -- Lingering fallout

2015-08-24 Thread Josh Luthman
Initially no.  After a while yes.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Aug 24, 2015 1:44 AM, Ryan Finnesey r...@finnesey.com wrote:

 Was Google charging ISPs for this service?

 Cheers
 Ryan


 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Gary Greene
 Sent: Tuesday, August 18, 2015 2:18 PM
 To: Shawn L sha...@up.net
 Cc: nanog nanog@nanog.org
 Subject: Re: Google Apps for ISPs -- Lingering fallout

 You’ll need to escalate this with Google. If the front-end support team
 cannot help, move up the chain as far as you can. It should eventually
 reach the PM that worked on the turn-down of that service and get some
 action.

 --
 Gary L. Greene, Jr.
 Sr. Systems Administrator
 IT Operations
 Minerva Networks, Inc.
 Cell: +1 (650) 704-6633




  On Aug 18, 2015, at 10:39 AM, Shawn L sha...@up.net wrote:
 
 
  I know there are others on this list who used Google Apps for ISPs and
 recently migrated off (as the service was discontinued).
 
  We have had several cases where the user had a YouTube channel or Picasa
 photo albums, etc. that they created with their Google Apps for ISPs
 credentials.  Now that the service is gone, those channels and albums still
 exist but the users are unable to login to them or manage them in any way
 because it tells them that their account has been disabled.
 
  Of course, Google had been un-responsive to all of our (and the
 customer's) inquiries about how to fix this.
 
  Has anyone else run into this and found a way around it?
 
  thanks
 
 
  Shawn
 




RE: Google Apps for ISPs -- Lingering fallout

2015-08-24 Thread Josh Luthman
Myself and others dropped the offering.  Customers simply got a free Gmail
(some Hotmail and Yahoo).

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Aug 24, 2015 9:17 AM, Ryan Finnesey r...@finnesey.com wrote:

 I have been working on putting together a program to work with ISPs to
 offer Office 365 I was thinking the Google Apps for ISP shutdown would be
 an opportunity but it seem to be a very different price point.  I have done
 a large number of Google App to Office 365 migration but Google was
 charging  around $12 per user.Also a lot within the nonprofit space
 witch is a free license.  What system did most ISPs move to?

 Cheers
 Ryan


 From: Scott Helms [mailto:khe...@zcorum.com]
 Sent: Monday, August 24, 2015 8:35 AM
 To: Ryan Finnesey r...@finnesey.com
 Cc: Gary Greene ggre...@minervanetworks.com; Shawn L sha...@up.net;
 nanog nanog@nanog.org
 Subject: Re: Google Apps for ISPs -- Lingering fallout

 Ryan,

 Most certainly, the charges varied some  because of size and other factors
 but it was around 25 cents monthly per Gmail box.


 Scott Helms
 Vice President of Technology
 ZCorum
 (678) 507-5000
 
 http://twitter.com/kscotthelms
 

 On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey r...@finnesey.commailto:
 r...@finnesey.com wrote:
 Was Google charging ISPs for this service?

 Cheers
 Ryan


 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.orgmailto:nanog-boun...@nanog.org]
 On Behalf Of Gary Greene
 Sent: Tuesday, August 18, 2015 2:18 PM
 To: Shawn L sha...@up.netmailto:sha...@up.net
 Cc: nanog nanog@nanog.orgmailto:nanog@nanog.org
 Subject: Re: Google Apps for ISPs -- Lingering fallout

 You’ll need to escalate this with Google. If the front-end support team
 cannot help, move up the chain as far as you can. It should eventually
 reach the PM that worked on the turn-down of that service and get some
 action.

 --
 Gary L. Greene, Jr.
 Sr. Systems Administrator
 IT Operations
 Minerva Networks, Inc.
 Cell: +1 (650) 704-6633tel:%2B1%20%28650%29%20704-6633




  On Aug 18, 2015, at 10:39 AM, Shawn L sha...@up.netmailto:
 sha...@up.net wrote:
 
 
  I know there are others on this list who used Google Apps for ISPs and
 recently migrated off (as the service was discontinued).
 
  We have had several cases where the user had a YouTube channel or Picasa
 photo albums, etc. that they created with their Google Apps for ISPs
 credentials.  Now that the service is gone, those channels and albums still
 exist but the users are unable to login to them or manage them in any way
 because it tells them that their account has been disabled.
 
  Of course, Google had been un-responsive to all of our (and the
 customer's) inquiries about how to fix this.
 
  Has anyone else run into this and found a way around it?
 
  thanks
 
 
  Shawn
 




Re: Google Apps for ISPs -- Lingering fallout

2015-08-24 Thread Scott Helms
Ryan,

From what I've seen a myriad of solutions.  A lot of the people I know that
wanted a full functionality replacement switched to Hyperoffice:
http://www.hyperoffice.com/sp/google-apps.php

Some others went to Zimbra:
https://www.zimbra.com/

Others went to a variety of less functional but also less expensive
solutions that look more like traditional ISP email.

It really depended on how much the ISP thought their end users wanted the
Google like functionality.


Scott Helms
Vice President of Technology
ZCorum
(678) 507-5000

http://twitter.com/kscotthelms


On Mon, Aug 24, 2015 at 9:15 AM, Ryan Finnesey r...@finnesey.com wrote:

 I have been working on putting together a program to work with ISPs to
 offer Office 365 I was thinking the Google Apps for ISP shutdown would be
 an opportunity but it seem to be a very different price point.  I have done
 a large number of Google App to Office 365 migration but Google was
 charging  around $12 per user.Also a lot within the nonprofit space
  witch is a free license.  What system did most ISPs move to?



 Cheers

 Ryan





 *From:* Scott Helms [mailto:khe...@zcorum.com]
 *Sent:* Monday, August 24, 2015 8:35 AM
 *To:* Ryan Finnesey r...@finnesey.com
 *Cc:* Gary Greene ggre...@minervanetworks.com; Shawn L sha...@up.net;
 nanog nanog@nanog.org
 *Subject:* Re: Google Apps for ISPs -- Lingering fallout



 Ryan,



 Most certainly, the charges varied some  because of size and other factors
 but it was around 25 cents monthly per Gmail box.




 Scott Helms
 Vice President of Technology
 ZCorum
 (678) 507-5000
 
 http://twitter.com/kscotthelms
 



 On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey r...@finnesey.com wrote:

 Was Google charging ISPs for this service?

 Cheers
 Ryan


 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Gary Greene
 Sent: Tuesday, August 18, 2015 2:18 PM
 To: Shawn L sha...@up.net
 Cc: nanog nanog@nanog.org
 Subject: Re: Google Apps for ISPs -- Lingering fallout

 You’ll need to escalate this with Google. If the front-end support team
 cannot help, move up the chain as far as you can. It should eventually
 reach the PM that worked on the turn-down of that service and get some
 action.

 --
 Gary L. Greene, Jr.
 Sr. Systems Administrator
 IT Operations
 Minerva Networks, Inc.
 Cell: +1 (650) 704-6633




  On Aug 18, 2015, at 10:39 AM, Shawn L sha...@up.net wrote:
 
 
  I know there are others on this list who used Google Apps for ISPs and
 recently migrated off (as the service was discontinued).
 
  We have had several cases where the user had a YouTube channel or Picasa
 photo albums, etc. that they created with their Google Apps for ISPs
 credentials.  Now that the service is gone, those channels and albums still
 exist but the users are unable to login to them or manage them in any way
 because it tells them that their account has been disabled.
 
  Of course, Google had been un-responsive to all of our (and the
 customer's) inquiries about how to fix this.
 
  Has anyone else run into this and found a way around it?
 
  thanks
 
 
  Shawn
 





Re: Google Apps for ISPs -- Lingering fallout

2015-08-24 Thread Matt Hoppes
Which is odd. Considering it was basically gmail on the back end and they still 
got ad revenue from it. 



 On Aug 24, 2015, at 08:34, Scott Helms khe...@zcorum.com wrote:
 
 Ryan,
 
 Most certainly, the charges varied some  because of size and other factors
 but it was around 25 cents monthly per Gmail box.
 
 
 Scott Helms
 Vice President of Technology
 ZCorum
 (678) 507-5000
 
 http://twitter.com/kscotthelms
 
 
 On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey r...@finnesey.com wrote:
 
 Was Google charging ISPs for this service?
 
 Cheers
 Ryan
 
 
 -Original Message-
 From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Gary Greene
 Sent: Tuesday, August 18, 2015 2:18 PM
 To: Shawn L sha...@up.net
 Cc: nanog nanog@nanog.org
 Subject: Re: Google Apps for ISPs -- Lingering fallout
 
 You’ll need to escalate this with Google. If the front-end support team
 cannot help, move up the chain as far as you can. It should eventually
 reach the PM that worked on the turn-down of that service and get some
 action.
 
 --
 Gary L. Greene, Jr.
 Sr. Systems Administrator
 IT Operations
 Minerva Networks, Inc.
 Cell: +1 (650) 704-6633
 
 
 
 
 On Aug 18, 2015, at 10:39 AM, Shawn L sha...@up.net wrote:
 
 
 I know there are others on this list who used Google Apps for ISPs and
 recently migrated off (as the service was discontinued).
 
 We have had several cases where the user had a YouTube channel or Picasa
 photo albums, etc. that they created with their Google Apps for ISPs
 credentials.  Now that the service is gone, those channels and albums still
 exist but the users are unable to login to them or manage them in any way
 because it tells them that their account has been disabled.
 
 Of course, Google had been un-responsive to all of our (and the
 customer's) inquiries about how to fix this.
 
 Has anyone else run into this and found a way around it?
 
 thanks
 
 
 Shawn
 
 
 


Re: Google Apps for ISPs -- Lingering fallout

2015-08-24 Thread Scott Helms
Matt,

That's what I thought, but it was even more expensive if you decided you
wanted the ad free version.  The folks at Google I spoke with countered
with the costs for Google Apps for Business and placed Partner Edition (the
one for ISPs) between the direct consumer Gmail offering and the business
offerings in functionality and pricing.


Scott Helms
Vice President of Technology
ZCorum
(678) 507-5000

http://twitter.com/kscotthelms


On Mon, Aug 24, 2015 at 8:45 AM, Matt Hoppes mhop...@indigowireless.com
wrote:

 Which is odd. Considering it was basically gmail on the back end and they
 still got ad revenue from it.



  On Aug 24, 2015, at 08:34, Scott Helms khe...@zcorum.com wrote:
 
  Ryan,
 
  Most certainly, the charges varied some  because of size and other
 factors
  but it was around 25 cents monthly per Gmail box.
 
 
  Scott Helms
  Vice President of Technology
  ZCorum
  (678) 507-5000
  
  http://twitter.com/kscotthelms
  
 
  On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey r...@finnesey.com
 wrote:
 
  Was Google charging ISPs for this service?
 
  Cheers
  Ryan
 
 
  -Original Message-
  From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Gary Greene
  Sent: Tuesday, August 18, 2015 2:18 PM
  To: Shawn L sha...@up.net
  Cc: nanog nanog@nanog.org
  Subject: Re: Google Apps for ISPs -- Lingering fallout
 
  You’ll need to escalate this with Google. If the front-end support team
  cannot help, move up the chain as far as you can. It should eventually
  reach the PM that worked on the turn-down of that service and get some
  action.
 
  --
  Gary L. Greene, Jr.
  Sr. Systems Administrator
  IT Operations
  Minerva Networks, Inc.
  Cell: +1 (650) 704-6633
 
 
 
 
  On Aug 18, 2015, at 10:39 AM, Shawn L sha...@up.net wrote:
 
 
  I know there are others on this list who used Google Apps for ISPs and
  recently migrated off (as the service was discontinued).
 
  We have had several cases where the user had a YouTube channel or
 Picasa
  photo albums, etc. that they created with their Google Apps for ISPs
  credentials.  Now that the service is gone, those channels and albums
 still
  exist but the users are unable to login to them or manage them in any
 way
  because it tells them that their account has been disabled.
 
  Of course, Google had been un-responsive to all of our (and the
  customer's) inquiries about how to fix this.
 
  Has anyone else run into this and found a way around it?
 
  thanks
 
 
  Shawn
 
 
 



RE: Google Apps for ISPs -- Lingering fallout

2015-08-24 Thread Ryan Finnesey
I have been working on putting together a program to work with ISPs to offer 
Office 365 I was thinking the Google Apps for ISP shutdown would be an 
opportunity but it seem to be a very different price point.  I have done a 
large number of Google App to Office 365 migration but Google was charging  
around $12 per user.Also a lot within the nonprofit space  witch is a free 
license.  What system did most ISPs move to?

Cheers
Ryan


From: Scott Helms [mailto:khe...@zcorum.com]
Sent: Monday, August 24, 2015 8:35 AM
To: Ryan Finnesey r...@finnesey.com
Cc: Gary Greene ggre...@minervanetworks.com; Shawn L sha...@up.net; nanog 
nanog@nanog.org
Subject: Re: Google Apps for ISPs -- Lingering fallout

Ryan,

Most certainly, the charges varied some  because of size and other factors but 
it was around 25 cents monthly per Gmail box.


Scott Helms
Vice President of Technology
ZCorum
(678) 507-5000

http://twitter.com/kscotthelms


On Mon, Aug 24, 2015 at 1:43 AM, Ryan Finnesey 
r...@finnesey.commailto:r...@finnesey.com wrote:
Was Google charging ISPs for this service?

Cheers
Ryan


-Original Message-
From: NANOG [mailto:nanog-boun...@nanog.orgmailto:nanog-boun...@nanog.org] On 
Behalf Of Gary Greene
Sent: Tuesday, August 18, 2015 2:18 PM
To: Shawn L sha...@up.netmailto:sha...@up.net
Cc: nanog nanog@nanog.orgmailto:nanog@nanog.org
Subject: Re: Google Apps for ISPs -- Lingering fallout

You’ll need to escalate this with Google. If the front-end support team cannot 
help, move up the chain as far as you can. It should eventually reach the PM 
that worked on the turn-down of that service and get some action.

--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633tel:%2B1%20%28650%29%20704-6633




 On Aug 18, 2015, at 10:39 AM, Shawn L sha...@up.netmailto:sha...@up.net 
 wrote:


 I know there are others on this list who used Google Apps for ISPs and 
 recently migrated off (as the service was discontinued).

 We have had several cases where the user had a YouTube channel or Picasa 
 photo albums, etc. that they created with their Google Apps for ISPs 
 credentials.  Now that the service is gone, those channels and albums still 
 exist but the users are unable to login to them or manage them in any way 
 because it tells them that their account has been disabled.

 Of course, Google had been un-responsive to all of our (and the customer's) 
 inquiries about how to fix this.

 Has anyone else run into this and found a way around it?

 thanks


 Shawn




RE: Google Apps for ISPs -- Lingering fallout

2015-08-23 Thread Ryan Finnesey
Was Google charging ISPs for this service?

Cheers
Ryan


-Original Message-
From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Gary Greene
Sent: Tuesday, August 18, 2015 2:18 PM
To: Shawn L sha...@up.net
Cc: nanog nanog@nanog.org
Subject: Re: Google Apps for ISPs -- Lingering fallout

You’ll need to escalate this with Google. If the front-end support team cannot 
help, move up the chain as far as you can. It should eventually reach the PM 
that worked on the turn-down of that service and get some action.

--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633




 On Aug 18, 2015, at 10:39 AM, Shawn L sha...@up.net wrote:
 
 
 I know there are others on this list who used Google Apps for ISPs and 
 recently migrated off (as the service was discontinued).
 
 We have had several cases where the user had a YouTube channel or Picasa 
 photo albums, etc. that they created with their Google Apps for ISPs 
 credentials.  Now that the service is gone, those channels and albums still 
 exist but the users are unable to login to them or manage them in any way 
 because it tells them that their account has been disabled.
 
 Of course, Google had been un-responsive to all of our (and the customer's) 
 inquiries about how to fix this.
 
 Has anyone else run into this and found a way around it?
 
 thanks
 
 
 Shawn
 



Re: Google Apps for ISPs -- Lingering fallout

2015-08-18 Thread Gary Greene
You’ll need to escalate this with Google. If the front-end support team cannot 
help, move up the chain as far as you can. It should eventually reach the PM 
that worked on the turn-down of that service and get some action.

--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633




 On Aug 18, 2015, at 10:39 AM, Shawn L sha...@up.net wrote:
 
 
 I know there are others on this list who used Google Apps for ISPs and 
 recently migrated off (as the service was discontinued).
 
 We have had several cases where the user had a YouTube channel or Picasa 
 photo albums, etc. that they created with their Google Apps for ISPs 
 credentials.  Now that the service is gone, those channels and albums still 
 exist but the users are unable to login to them or manage them in any way 
 because it tells them that their account has been disabled.
 
 Of course, Google had been un-responsive to all of our (and the customer's) 
 inquiries about how to fix this.
 
 Has anyone else run into this and found a way around it?
 
 thanks
 
 
 Shawn