At Sina Weibo's censorship hub, China's Little Brothers cleanse online
chatter
http://www.reuters.com/article/2013/09/12/us-china-internet-idUSBRE98A18Z20130912?i=2&irpc=932
Wed, Sep 11 20:24 PM EDT
By Li Hui and Megha Rajagopalan
TIANJIN, China (Reuters) - In a modern office building on the
outskirts of the Chinese city of Tianjin, rows of censors stare at
computer screens. Their mission: delete any post on Sina Weibo,
China's version of Twitter, deemed offensive or politically
unacceptable.
But the people behind the censorship of China's most popular
microblogging site are not ageing Communist Party apparatchiks.
Instead, they are new college graduates. Ambivalent about deleting
posts, they grumble loudly about the workload and pay.
Managing the Internet is a major challenge for China. The ruling
Communist Party sees censorship as key to maintaining its grip on
power - indeed, new measures unveiled on Monday threaten jail time for
spreading rumours online.
At the same time, China wants to give people a way to blow off steam
when other forms of political protest are restricted.
Reuters interviewed four former censors at Sina Weibo, who all quit
at various times this year. All declined to be identified because of
the sensitivity of the work they once did. Current censors declined to
speak to Reuters.
"People are often torn when they start, but later they go numb and
just do the job," said one former censor, who left because he felt the
career prospects were poor. "One thing I can tell you is that we are
worked very hard and paid very little."
Sina Corp, one of China's biggest Internet firms, runs the
microblogging site, which has 500 million registered users. It also
employs the censors.
The company did not respond to repeated requests for comment.
"STRESSFUL, DEAD-END JOB"
Reuters got a glimpse of the Sina Weibo censorship office in Tianjin,
half an hour from Beijing by high-speed train, one recent weekend
morning.
A dozen employees, all men, could be seen through locked glass doors
from a publicly accessible corridor, sitting in cramped cubicles
separated by yellow dividers, staring at large monitors.
They more closely resembled Little Brothers than the Orwellian image
of an omniscient and fearsome Big Brother.
"Our job prevents Weibo from being shut down and that gives people a
big platform to speak from. It's not an ideally free one, but it still
lets people vent," said a second former censor.
The former censors said the office was staffed 24 hours a day by about
150 male college graduates in total. They said women shunned the
work because of the night shifts and constant exposure to offensive
material.
The Sina Weibo censors are a small part of the tens of thousands of
censors employed in China to control content in traditional media and
on the Internet.
Most Sina Weibo censors are in their 20s and earn about 3,000 yuan
($490) a month, the former censors said, roughly the same as jobs
posted in Tianjin for carpenters or staff in real estate firms. Many
took the job after graduating from local universities.
"People leave because it's a stressful dead-end job for most of us,"
said a third former censor.
Sina's computer system scans each microblog before they are published.
Only a fraction are marked as sensitive and need to be read by a
censor, who will decide whether to spare or delete it. Over an average
24-hour period, censors process about 3 million posts.
A small number of posts with so-called "must kill" words such as
references to the banned spiritual group Falun Gong are first blocked
and then manually deleted. Censors also have to update lists of
sensitive words with new references and creative expressions bloggers
use to evade scrutiny.
For most posts deemed sensitive, censors often use a subtle tactic in
which a published comment remains visible to its author but is blocked
for others, leaving the blogger unaware his post has effectively been
taken down, the former censors said. Censors can also punish users by
temporarily blocking their ability to make comments or shutting their
accounts in extreme cases.
"We saw a fairly sophisticated system, where human power is amplified
by computer automation, that is capable of removing sensitive posts
within minutes," said Jedidiah Crandall of the University of New
Mexico, part of a team which did recent research on the speed of Weibo
censorship.
If a sensitive post gets missed and spreads widely, government
agencies can put pressure on Sina Corp to remove the post and
occasionally punish the censor responsible with fines or dismissal,
the former censors said.
On an average day, about 40 censors work 12-hour shifts. Each worker
must sift through at least 3,000 posts an hour, the former censors
said.
The busiest times are during sensitive anniversaries such as the
Tiananmen Square crackdown on pro-democracy protesters which took
place on June 4, 1989, and major political events.
The censors shifted into high gear during
