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*Please share me profile at shi...@erostechnologies.com <shi...@erostechnologies.com>* *Title: Genesys Developer* *Location: Hartford, CT* *Type: Contract* *Interview: Phone and Skype* *Key Skills Required:* • Development, deployment, and support of large-scale distributed applications in a mission-critical production environment • Application of more than one of the following call center technologies: Genesys call routing, PBX integration, Carrier offerings, ICON/Infomart Reporting infrastructure, CTI desktop integration, Outbound dialer integration and Call Recording integration • Troubleshooting any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/InfoMart • Full development lifecycle from inception through implementation • Experience with IVR and CTI Technologies • VXML/CCXML Development both DTMF and Speech applications. Position requires 24-hour support on a rotating basis *Responsibilities:* • Partner with technical teams and external suppliers to ensure sufficient system capacity • System monitoring for all new and existing applications • Work with internal businesses and technical partners to provide requirement and commitment estimations • Contribute in technical design sessions and provide subject matter expertise on Genesys framework, MIS, Voice and Data • Provide design recommendations for developing and integrating applications per specifications • Collaborate with the IVR, Business, Desktop Applications, MIS, Voice and Data Network, Avaya Voice teams to resolve production issues and/or implement new solutions • Manage the development of custom application and WebPhone interfaces (Java and .Net) • Manage the development of Genesys Call Routing strategies and the Genesys CME environment • Assure that the Genesys and WebPhone application infrastructure is managed according to corporate infrastructure standards • Review and document technical specifications and development requirements • Manage the development of the Genesys Call routing, WebPhone user interface, desktop application integration, MIS and CTI requirements • Manage enterprise-wide contact center system infrastructure and integration • Collaborate with Risk Management to determine security needs and schedules • Security scanning for all new and existing servers • Disaster recovery planning/testing including system documentation Regards, Shivam Dixit Talent Acquisition Executive Email: shi...@erostechnologies.com Work: +1-408 465 5242 EROS Technologies Inc. -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at https://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
