Hey, Please have a look at the below job requirement and reply back with your consultants latest word format resume to *mah...@ntechsol.com <mah...@ntechsol.com>*
*Only Citizens and GC are considered for this role* *ITIL/ITSM Change Manager* *Owings Mills, MD 21117* *Duration: 3 months to hire* *Interview Process* - Initial phone interview - Follow-up in-person interview required - Interview with up to four different audiences *Primary Responsibilities* - Develop and carry out a communications strategy and plan for the SMO - Lead organizational change management (OCM) efforts for the SMO - Coordinate all inbound and outbound communications to/from the SMO - Conduct roadshows to communicate and advance the vision/mission of the SMO - Coordinate within the SMO to ensure all activities are conducted in accordance with the SMO charter, goals, and objectives - Transform and maintain SMO/ITSM portal site - Develop, coordinate, and/or deliver training related to: - ITIL/ITSM overview and best practice training - Individual and team training as requested for the ITSM platform - SMO related processes, including but not limited to: - Problem - Knowledge - Request - Support Team Training (Incident/Request fulfiller roles) - Service Desk - Recurring ITSM platform (ServiceNow) Q&A sessions - Knowledge Librarian activities, including: - Create knowledge articles from within the PMO/SMO domain - Manage requests for knowledge from the PMO/SMO domain - Conduct technical and quality reviews for knowledge articles created from the PMO/SMO domain - Administrative duties for the SMO including: - Coordinate schedule for team meetings and events - Capture meeting minutes and follow up on action item progress - Compile SMO analysis, reports and presentations as directed - Compile ITIL/ITSM industry research & benchmarking data - Compile association related ITIL/ITSM research & benchmarking data - Coordinate surveys internal to clients regarding ITIL/ITSM effectiveness *Required Skills* - Bachelor’s degree in Communications, Business, IT or related field, or equivalent work experience. - ITIL Foundations certification or commitment to obtain - Organizational Change Management experience - Training coordination experiences - demonstrated ability to build out user training - Exceptional organizational skills - Extroverted, confident personality to establish and maintain internal and external relationships - Creative and artistic as pertains to compelling means to communicate and present content - Ability to communicate effectively through oral, written, and multiple digital media channels - Comfortable speaking in front of large audiences or executive staff - Proficiency with productivity tools, including MS Office - Proficiency managing content with MS SharePoint - The ability to work independently, as part of a team, and with those not in the direct management chain - Excellent organizational skills *Preferred Skills* - Any ITIL intermediate certifications - Previous experience with enterprise-class IT Service Management (ITSM) tools - Prior Health insurance industry exposure - Prior experience in a training creation/delivery capacity - Demonstrated understanding of OCM Methodologies, such as Kotter’s 8-Step Change Model *for more jobs visit http://ntechsol.com/careers/#/jobs <http://ntechsol.com/careers/#/jobs>* *Thanks* *Mahesh Kumar* Team Lead IT Recruitment nTech Solutions, Inc. *Desk: *410-988-3372 *Email:* mah...@ntechsol.com Gtalk : mahesh.ntechsol Yahoo: bmk.mahesh *Feeling Social?* Check out your Career Options <http://t.signauxdix.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs63Bs_WVRs8Z44WzxTFW4X9Hq256dSsyf4J8TXF02?t=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fntech-solutions-inc%2Fcareers%3Ftrk%3Dtop_nav_careers&si=5505881771868160&pi=cca96191-b23a-4c48-e38a-0ff8c31fb731> ! Like nTech on Facebook <http://t.signauxdix.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs63Bs_WVRs8Z44WzxTFW4X9Hq256dSsyf4J8TXF02?t=https%3A%2F%2Fwww.facebook.com%2Fntechsol&si=5505881771868160&pi=cca96191-b23a-4c48-e38a-0ff8c31fb731> ! *ISO 9001:2008 Certified* -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at https://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.