Hello,

Hope you are doing great! I have an urgent requirement mentioned below.



*Job Title: IVR Tech Analyst *

*Location: Atlanta, GA*

*Duration: 6+ Months Contract*



*Job Description: *



The role involves the following activities

•               Meeting with business owners (need to have good
communication skills)

•               Collecting business requirements

•               Translating them into technical specs, writing SRS (System
requirement Specification) documents, and design documents (Visio diagrams
of transaction process flows, data flows, functional diagrams)



*Skills required – *

•               Must have IVR expertise (any major IVR platform vendor like
Avaya) either as Technical Analyst

•               Strong verbal and written communication skills (experience
writing technical specifications, and diagrams)

•               Experience collecting and vetting business requirements and
translating them into technical specifications documents

•               Understanding of complex IVR architectures (IVR CTI plus
application and services middleware)

•               Understanding of Agile development process/rules (helpful
but not required) .





Thanks & Regards,

Vikram | Technical Recruiter
*Email: **vikra...@e-solutionsinc.com* <vikra...@e-solutionsinc.com>

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