Re: [openssl-users] good riddance to PayPal

2016-05-05 Thread debbie10t 



On 06/05/16 01:08, Steve Marquess wrote:

On 05/05/2016 07:52 PM, debbie10t wrote:

Hello,

On 05/05/16 21:41, Steve Marquess wrote:

We've had a PayPal account for years, as the most convenient way for
individuals to send small donations. However, as the person who has
managed that account I can attest that PayPal has always been rather
annoying to deal with, and I've finally hit my limit. ...

I do hope an excellent solution can be found.

Apologies in advance for this probably going off topic.

Steve, could you possibly provide any details of how Paypal
caused you to "finally hit your limit" ?
(your blog would be great)

I am sure I am not the only curious person reading this ;)

Well, I don't want to turn this into a PayPal bashing session ... I do
recognize that they have a huge number of customers, that fraud is a
constant problem, and that they need to economize on the human element
in their customer support operations. But briefly put, the last straw in
this case was yet another "your account has been limited" drill where
access to our funds is blocked and we're now required to send in copies
of my passport and social security card, and battle with their tedious
voice response system. This time that initial call took only 28 minutes,
quicker than usual, but I'm tired of never knowing when they will
arbitrarily slam some sort of arbitrary restriction on the account that
takes hours of my time to resolve. I'll still need at least one more
call to close the account ... sigh.

-Steve M.



Steve,
thank you for your clearly honest reply, I too share a hatred of
voice response systems .. i prefer to press a button too ..

  "If i can call the xx digit international number
   i can surely press one or two more .. "

Alternative suggestion to quitting Paypal outright:
  Get somebody you trust to handle Them // "as the most convenient way .. "

* not a paypal stooge .. think a little "out of the box" thinking may 
help :)


Highest regards
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Re: [openssl-users] good riddance to PayPal

2016-05-05 Thread Steve Marquess 
On 05/05/2016 07:52 PM, debbie10t wrote:
> Hello,
> 
> On 05/05/16 21:41, Steve Marquess wrote:
>> We've had a PayPal account for years, as the most convenient way for
>> individuals to send small donations. However, as the person who has
>> managed that account I can attest that PayPal has always been rather
>> annoying to deal with, and I've finally hit my limit. ...
> 
> I do hope an excellent solution can be found.
> 
> Apologies in advance for this probably going off topic.
> 
> Steve, could you possibly provide any details of how Paypal
> caused you to "finally hit your limit" ?
> (your blog would be great)
> 
> I am sure I am not the only curious person reading this ;)

Well, I don't want to turn this into a PayPal bashing session ... I do
recognize that they have a huge number of customers, that fraud is a
constant problem, and that they need to economize on the human element
in their customer support operations. But briefly put, the last straw in
this case was yet another "your account has been limited" drill where
access to our funds is blocked and we're now required to send in copies
of my passport and social security card, and battle with their tedious
voice response system. This time that initial call took only 28 minutes,
quicker than usual, but I'm tired of never knowing when they will
arbitrarily slam some sort of arbitrary restriction on the account that
takes hours of my time to resolve. I'll still need at least one more
call to close the account ... sigh.

-Steve M.

-- 
Steve Marquess
OpenSSL Software Foundation
20-22 Wenlock Road
London N1 7GU
United Kingdom
+44 1785508015
+1 301 874 2571 direct
marqu...@opensslfoundation.org
ste...@openssl.org
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Re: [openssl-users] good riddance to PayPal

2016-05-05 Thread debbie10t 

Hello,

On 05/05/16 21:41, Steve Marquess wrote:

We've had a PayPal account for years, as the most convenient way for
individuals to send small donations. However, as the person who has
managed that account I can attest that PayPal has always been rather
annoying to deal with, and I've finally hit my limit. I'm in the process
of closing that account (something PayPal makes unnecessarily difficult
and protracted). I was able to refund most of the recent donations that
we were unable to recover, leaving a balance of $259.45 that will either
be forfeited to PayPal or (hopefully) refunded by them back to the
original donors.

The PayPal donate link ("button") on our web site has been removed. I've
asked PayPal to block any future inbound transactions while we fight
over the account closure, but can't be confident that was done. Please
do not donate via PayPal to any account claiming to represent us; such
donations won't go to us and may not ever be returned to you.

This closure of the only convenient means of receiving small donations
does not mean that we do not value such donations. Those of you who have
donated via PayPal, many via recurring donations, have our gratitude and
thanks. I regret that there is no clear alternative to switch to instead
(suggestions welcome if there are options I'm unaware of).

-Steve M.



I do hope an excellent solution can be found.

Apologies in advance for this probably going off topic.

Steve, could you possibly provide any details of how Paypal
caused you to "finally hit your limit" ?
(your blog would be great)

I am sure I am not the only curious person reading this ;)

Many Thanks
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Re: [openssl-users] good riddance to PayPal

2016-05-05 Thread Steve Marquess 
On 05/05/2016 06:34 PM, Luis Daniel Lucio Quiroz wrote:
> What about stripe?
> 
> ...

I think I may have looked at that before, but I'll revisit it.

Note we would qualify to have a direct "merchant account" with one of
the major credit card processors, but found out there is a requirement
that the web site on which payments are processed be located in the U.S.
Our servers are all in Europe, appropriately so.

-Steve M.

-- 
Steve Marquess
OpenSSL Software Foundation
20-22 Wenlock Road
London N1 7GU
United Kingdom
+44 1785508015
+1 301 874 2571 direct
marqu...@opensslfoundation.org
ste...@openssl.org
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Re: [openssl-users] good riddance to PayPal

2016-05-05 Thread Luis Daniel Lucio Quiroz 
What about stripe?
Le 5 mai 2016 4:57 PM, "Steve Marquess"  a
écrit :

> We've had a PayPal account for years, as the most convenient way for
> individuals to send small donations. However, as the person who has
> managed that account I can attest that PayPal has always been rather
> annoying to deal with, and I've finally hit my limit. I'm in the process
> of closing that account (something PayPal makes unnecessarily difficult
> and protracted). I was able to refund most of the recent donations that
> we were unable to recover, leaving a balance of $259.45 that will either
> be forfeited to PayPal or (hopefully) refunded by them back to the
> original donors.
>
> The PayPal donate link ("button") on our web site has been removed. I've
> asked PayPal to block any future inbound transactions while we fight
> over the account closure, but can't be confident that was done. Please
> do not donate via PayPal to any account claiming to represent us; such
> donations won't go to us and may not ever be returned to you.
>
> This closure of the only convenient means of receiving small donations
> does not mean that we do not value such donations. Those of you who have
> donated via PayPal, many via recurring donations, have our gratitude and
> thanks. I regret that there is no clear alternative to switch to instead
> (suggestions welcome if there are options I'm unaware of).
>
> -Steve M.
>
> --
> Steve Marquess
> OpenSSL Software Foundation
> 20-22 Wenlock Road
> London N1 7GU
> United Kingdom
> +44 1785508015
> +1 301 874 2571 direct
> marqu...@opensslfoundation.org
> ste...@openssl.org
> --
> openssl-users mailing list
> To unsubscribe: https://mta.openssl.org/mailman/listinfo/openssl-users
>
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[openssl-users] good riddance to PayPal

2016-05-05 Thread Steve Marquess 
We've had a PayPal account for years, as the most convenient way for
individuals to send small donations. However, as the person who has
managed that account I can attest that PayPal has always been rather
annoying to deal with, and I've finally hit my limit. I'm in the process
of closing that account (something PayPal makes unnecessarily difficult
and protracted). I was able to refund most of the recent donations that
we were unable to recover, leaving a balance of $259.45 that will either
be forfeited to PayPal or (hopefully) refunded by them back to the
original donors.

The PayPal donate link ("button") on our web site has been removed. I've
asked PayPal to block any future inbound transactions while we fight
over the account closure, but can't be confident that was done. Please
do not donate via PayPal to any account claiming to represent us; such
donations won't go to us and may not ever be returned to you.

This closure of the only convenient means of receiving small donations
does not mean that we do not value such donations. Those of you who have
donated via PayPal, many via recurring donations, have our gratitude and
thanks. I regret that there is no clear alternative to switch to instead
(suggestions welcome if there are options I'm unaware of).

-Steve M.

-- 
Steve Marquess
OpenSSL Software Foundation
20-22 Wenlock Road
London N1 7GU
United Kingdom
+44 1785508015
+1 301 874 2571 direct
marqu...@opensslfoundation.org
ste...@openssl.org
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To unsubscribe: https://mta.openssl.org/mailman/listinfo/openssl-users