Hi,
*Please reply to pbhattacha...@dtscinc.com <pbhattacha...@dtscinc.com>* Please go through the below job description and let me know – *Role: Project Manager* *Location – Marlborough, MA* *Duration: 6 – 12 Month* *Keys to the Position-* • Strong Tech Lead / PM with SDLC experience • Heavy IT Operations and Service Management Exp. • Very Process Focused in Operations and Support • Experience leading teams on and offshore • Experience presenting at meetings to Senior Managers • Experience with Service Now a Plus, Upgrade exp. a big plus • Marlborough work location with occasional work in Boston as necessary • 10 plus years of combined experience on IT Service delivery, project management, operations and service management • Must have demonstrated experience on ITIL processes – incident management, change management, CMDB and service catalog • 1-2 years of experience on Software development life cycle (SDLC) tools and agile methodology • Experience working on ITSM software applications • Experience on ServiceNow platform is a plus • Excellent organizational, interpersonal, written and verbal communication skills, and ability to articulate solution *Job Summary * This individual will be responsible for developing and driving adoption of IT for IT service delivery processes including ITIL, Request fulfillment, CMDB, Asset management , Knowledge management, Cloud provisioning and more in ServiceNow. In this role, the individual will assists in reviewing requirements, planning project, developing roadmap, managing work priorities and providing technical direction. *Job Responsibilities * • Define and lead the ITSM process development and roadmap • Define, document and deliver new IT service management process, procedures and related work instructions • Work with IT process owners and engineers to understand the requirements for proposed new services and changes • Communicate new services, process changes, roadmap and project status to IT department • Develop project plan, communicate status and prioritize work • Lead onshore and offshore ServiceNow development team Regards, *Pradyut Bhattacharya* pbhattacha...@dtscinc.com Dominion Technology Services Corp(DTSC) 3900 Westerre Parkway, Suite 300, Richmond, VA 23233 Direct: 804-410-0066 x-97 -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
