*Hi,* *Please find the requirement,*
*Send me the suitable resumes ASAP,* *Job Title: Desktop/Help Desk Support* *Job Location: Owings Mills, MD* *Initial Duration: 8 Months* *Responsibilities:* The Service Desk Analyst is responsible for providing support for all CareFirst systems and software utilized by the organization. Support is provided to internal Associates and Contractors, as well as Members, Providers, Employer Groups, and Brokers accessing their web based Portal. This position will be primarily responsible for supporting our external callers and for access issues to the CareFirst Portals they use. Technical Support is for popular browsers (Internet Explorer, FireFox, Chrome, etc.) in support of the Portal based technology with some e-Commerce functionality, support is also required for PCs, Mainframe, Facets, Citrix, Active Directory, Remote user's, general network connectivity infrastructure issues, Internet Technologies and Internet Service Providers. Must be able to provide prompt service (high First Call Resolution) and a high degree of customer service/satisfaction. This is a high call volume support center. * Requirements:* * Position requires a High School diploma or equivalent; * 3-5 years of commensurate and progressive growth experience in a Service Desk or Help Desk technical support environment. * Must have solid knowledge of PC hardware (desktop, laptop, thin/zero clients, or virtual desktop technology), Active Directory, MS Office, and basic printer troubleshooting skills. * Must have knowledge and experience supporting various web site browsers (Internet Explorer, FireFox, Chrome, etc.), web based Portal technology that incorporate e-Commerce features and functionality, and internet based technologies (home systems, wireless routers, cable modems, etc.) and connectivity (Comcast or Verizon). * Must have high degree of "customer service" skills. Be friendly, courteous, and empathetic to callers' issues. * Knowledgeable about BMC Service Desk Express (aka: Magic) or some other popular Incident/Problem Management system. * A+, and/or Net+ certification a plus or requisite skills, knowledge, and experience in a technology support role. * Familiar or experienced with ITIL processes a plus * Familiar with Healthcare Customer Service Environment and the support of Members, Providers, and Employer Groups, and Brokers a plus. *Thanks* *Surendra Tummalacherla* *Palni Inc* 1901 North Roselle Road, Suite: 800, Schaumburg, IL 60195 Direct : 214-628-0129 Fax: 847 890 6394 Email Id: suren...@palniinc.com www.palniinc.com -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
