Hi, Please share your consultants resume at *sharad.ya...@contech-it.com*
*Contract Position* *Must have Help-desk Management Experience* Position: IT Project Manager *Position Type: Contract* *Location:* LENEXA, KS *Primary Responsibilities* - • Monitor and Triage all active service requests including assignment of resources and escalation of issues according to severity and SLA • Provide 2nd and 3rd Level IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on VMware and Citrix • Dispatch resources to client site as needed for problem resolution and/or scheduled maintenance • Document, Monitor, Enhance and Optimize the Following: o Company Processes & Procedures o Incident Reporting, Management and Remediation o Change Management o Daily, Weekly, Monthly, Quarterly, Annual Service/Process Checklists o Daily Monitoring and Weekly Reporting of KPI’s for the Support • Establish, document and maintain IT Service standard process and operating procedures • Provide technical support and services at the network level: WAN and LAN connectivity, routers, firewalls, and security • Support Remote access solution services: VPN, remote services, and Citrix • Perform regular system documentation and systems/services review and make recommendations to clients based on needs, budget and results desired • Frequent communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages • Improve customer experience, service and satisfaction • Escalate service or project issues that cannot be completed within agreed service levels • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs Thanks *Sharad* -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-users+unsubscr...@googlegroups.com. To post to this group, send email to oracle-users@googlegroups.com. Visit this group at https://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
