NEED USC AND GC :- Desktop Support (L1) Consultant__ Cincinnati,OH (22 Position)

[vicky menon]

Hi Folks,

Hope you're doing great there..!

I am wondering if you have consultant available for the below position, if
so please respond me with their most updated resume and the best contact
number to reach them to discuss about the below role ASAP.

Please respond back to :-vi...@itscient.com
vicky.kumaritsci...@gmail.com

*Client : TCS // Ernst Young*

*Job Title:*

*L1 Support Engineer(Desktop Support)*

*Location: *

*Cincinnati – Ohio *

*Function/department/project name:*

*IT Infrastructure Service | IT Services*

*1. Purpose of the job*

*Resolving the incidents or processing the service requests raised by EY
users which are escalated from L1 team through Service-Now  *

•   *Provide L1 support for calls *

•   *Coordinate  & Handle  L1 call volume during surge / spike in call
volumes*

•   *Follow set chase process to ensure open tickets are managed and
closed in timely manner*

•   *Provide resolution to the  reported issues on the first go and
thereby enhancing customer experience*

*2. Main responsibilities*

*Tasks*

   - *Handle Service Now Incidents & Service Requests logged by L1 agents*
   - *Provide Level 2 support for application , messaging , Network &
   Desktop related issues *
   - *Troubleshoot and resolve escalated incidents*
   - *Acting on Service Requests*

*End products/project outcome*

· *Provide resolution &  ensure excellent customer satisfaction*

*3. Technical competences required*

*Experience*

· *Troubleshoot Microsoft Outlook issues. Configuration,
Send/Receive issues etc.*

· *Lotus Notes E-mail: Missing emails, access (PWD biggest driver),
shared mailboxes*

· *Lotus Notes Database: Access, Syncing, Auto forward*

· *Active Directory – Account Locks, Access, Expiration, Update
Information*

· *Shared Drives – Access to shared drives is the largest driver*

· *EY Remote Connect – How to connect, unable to connect, missing
components, network connection issues*

· *Application Support *

· *Microsoft Lync, Microsoft Excel*



· *EY Learning and Development System – System not showing course
as completed, accidentally canceled course, courses not loading*

*Technical competences and skills*

· *Experience in troubleshooting messaging, network , Outlook,
Desktop & Application related issues*

*4. Associate development*

*Key learning opportunities*

· *As the associate will be directly interacting with the End users
there will be quite a few opportunities to understand business requirement.*

· *Reporting , Quality & Inflight Project Management*

*Key challenges*

*1.   **Need to be very good at interacting with the customer*

*2.   **Should be able to provide the solutions instantly in many cases*

SKILL MATRIX :-



Full Name



Contact Number



Email ID



Current location



Expected Rate



Relocation Yes /No



Work Authorization in USA



Total Years of Exp



Skype ID



LinkedIn Id



Any Interview In Pipeline ?



Any Offer In Pipeline?



Availability for Phone Interview & Skype



2 TIME SLOTS FOR INTERVIEW

//



*Vicky Kumar*

*IT–SCIENT LLC, Fremont, CA, USA*

*ll Phone USA : (510) 516-7899**​**  EMAIL: vi...@itscient.com
 // vicky.kumaritsci...@gmail.com
*

*Web: www.itscient.com   *

-- 
You received this message because you are subscribed to the Google Groups 
"OracleD2K" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to oracled2k+unsubscr...@googlegroups.com.
To post to this group, send email to oracled2k@googlegroups.com.
Visit this group at https://groups.google.com/group/oracled2k.
For more options, visit https://groups.google.com/d/optout.

NEED USC AND GC :- Desktop Support (L1) Consultant__ Cincinnati,OH (22 Position)

[vicky menon]

Hi Folks,

Hope you're doing great there..!

I am wondering if you have consultant available for the below position, if
so please respond me with their most updated resume and the best contact
number to reach them to discuss about the below role ASAP.

Please respond back to :-vi...@itscient.com
vicky.kumaritsci...@gmail.com

*Client : TCS // Ernst Young*

*Job Title:*

*L1 Support Engineer(Desktop Support)*

*Location: *

*Cincinnati – Ohio *

*Function/department/project name:*

*IT Infrastructure Service | IT Services*

*1. Purpose of the job*

*Resolving the incidents or processing the service requests raised by EY
users which are escalated from L1 team through Service-Now  *

•   *Provide L1 support for calls *

•   *Coordinate  & Handle  L1 call volume during surge / spike in call
volumes*

•   *Follow set chase process to ensure open tickets are managed and
closed in timely manner*

•   *Provide resolution to the  reported issues on the first go and
thereby enhancing customer experience*

*2. Main responsibilities*

*Tasks*

   - *Handle Service Now Incidents & Service Requests logged by L1 agents*
   - *Provide Level 2 support for application , messaging , Network &
   Desktop related issues *
   - *Troubleshoot and resolve escalated incidents*
   - *Acting on Service Requests*

*End products/project outcome*

· *Provide resolution &  ensure excellent customer satisfaction*

*3. Technical competences required*

*Experience*

· *Troubleshoot Microsoft Outlook issues. Configuration,
Send/Receive issues etc.*

· *Lotus Notes E-mail: Missing emails, access (PWD biggest driver),
shared mailboxes*

· *Lotus Notes Database: Access, Syncing, Auto forward*

· *Active Directory – Account Locks, Access, Expiration, Update
Information*

· *Shared Drives – Access to shared drives is the largest driver*

· *EY Remote Connect – How to connect, unable to connect, missing
components, network connection issues*

· *Application Support *

· *Microsoft Lync, Microsoft Excel*



· *EY Learning and Development System – System not showing course
as completed, accidentally canceled course, courses not loading*

*Technical competences and skills*

· *Experience in troubleshooting messaging, network , Outlook,
Desktop & Application related issues*

*4. Associate development*

*Key learning opportunities*

· *As the associate will be directly interacting with the End users
there will be quite a few opportunities to understand business requirement.*

· *Reporting , Quality & Inflight Project Management*

*Key challenges*

*1.   **Need to be very good at interacting with the customer*

*2.   **Should be able to provide the solutions instantly in many cases*

SKILL MATRIX :-



Full Name



Contact Number



Email ID



Current location



Expected Rate



Relocation Yes /No



Work Authorization in USA



Total Years of Exp



Skype ID



LinkedIn Id



Any Interview In Pipeline ?



Any Offer In Pipeline?



Availability for Phone Interview & Skype



2 TIME SLOTS FOR INTERVIEW

//



*Vicky Kumar*

*IT–SCIENT LLC, Fremont, CA, USA*

*ll Phone USA : (510) 516-7899**​**  EMAIL: vi...@itscient.com
 // vicky.kumaritsci...@gmail.com
*

*Web: www.itscient.com   *

-- 
You received this message because you are subscribed to the Google Groups 
"OracleD2K" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to oracled2k+unsubscr...@googlegroups.com.
To post to this group, send email to oracled2k@googlegroups.com.
Visit this group at https://groups.google.com/group/oracled2k.
For more options, visit https://groups.google.com/d/optout.

NEED USC AND GC :- Desktop Support (L1) Consultant__ Cincinnati,OH (22 Position)

[vicky menon]

Hi Folks,

Hope you're doing great there..!

I am wondering if you have consultant available for the below position, if
so please respond me with their most updated resume and the best contact
number to reach them to discuss about the below role ASAP.

Please respond back to :-vi...@itscient.com
vicky.kumaritsci...@gmail.com


*Job Title: *

*L1 Support Engineer(Desktop Support)*

*Location: *

*Cincinnati – Ohio *

*Function/department/project name:*

*IT Infrastructure Service | IT Services *

*1. Purpose of the job*

*Resolving the incidents or processing the service requests raised by EY
users which are escalated from L1 team through Service-Now  *

•   *Provide L1 support for calls *

•   *Coordinate  & Handle  L1 call volume during surge / spike in call
volumes*

•   *Follow set chase process to ensure open tickets are managed and
closed in timely manner*

•   *Provide resolution to the  reported issues on the first go and
thereby enhancing customer experience*

*2. Main responsibilities*

*Tasks*

   - *Handle Service Now Incidents & Service Requests logged by L1 agents*
   - *Provide Level 2 support for application , messaging , Network &
   Desktop related issues *
   - *Troubleshoot and resolve escalated incidents*
   - *Acting on Service Requests*

*End products/project outcome*

· *Provide resolution &  ensure excellent customer satisfaction*

*3. Technical competences required*

*Experience*

· *Troubleshoot Microsoft Outlook issues. Configuration,
Send/Receive issues etc. *

· *Lotus Notes E-mail: Missing emails, access (PWD biggest driver),
shared mailboxes *

· *Lotus Notes Database: Access, Syncing, Auto forward *

· *Active Directory – Account Locks, Access, Expiration, Update
Information *

· *Shared Drives – Access to shared drives is the largest driver *

· *EY Remote Connect – How to connect, unable to connect, missing
components, network connection issues *

· *Application Support  *

· *Microsoft Lync, Microsoft Excel *



· *EY Learning and Development System – System not showing course
as completed, accidentally canceled course, courses not loading*

*Technical competences and skills*

· *Experience in troubleshooting messaging, network , Outlook,
Desktop & Application related issues*

*4. Associate development*

*Key learning opportunities*

· *As the associate will be directly interacting with the End users
there will be quite a few opportunities to understand business requirement.*

· *Reporting , Quality & Inflight Project Management*

*Key challenges*

*1.   **Need to be very good at interacting with the customer*

*2.   **Should be able to provide the solutions instantly in many cases*

SKILL MATRIX :-



Full Name



Contact Number



Email ID



Current location



Expected Rate



Relocation Yes /No



Work Authorization in USA



Total Years of Exp



Skype ID



LinkedIn Id



Any Interview In Pipeline ?



Any Offer In Pipeline?



Availability for Phone Interview & Skype



2 TIME SLOTS FOR INTERVIEW

//


*Vicky Kumar*

*IT–SCIENT LLC, Fremont, CA, USA*

*ll Phone USA : (510) 516-7899**​**  EMAIL: vi...@itscient.com
 // vicky.kumaritsci...@gmail.com
*

*Web: www.itscient.com   *

-- 
You received this message because you are subscribed to the Google Groups 
"OracleD2K" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to oracled2k+unsubscr...@googlegroups.com.
To post to this group, send email to oracled2k@googlegroups.com.
Visit this group at https://groups.google.com/group/oracled2k.
For more options, visit https://groups.google.com/d/optout.