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Message: 2
Date: Fri, 20 Sep 2019 08:27:15 +0200
From: Florian Edlhuber
To: "User questions and discussions about OTRS."
Subject: Re: [otrs] Troubleshooting DBUpdate-to-6.pl errors - FK issue
Message-ID: <1568960835.93249.5018914...@otrs.edlhuber.net>
Content-Type: text/plain; charset="utf-8"
Hi Nick,
19.09.2019 20:59 - Nick Bright schrieb:
> I'm working on upgrading to v6, and in the process I'm getting an error
> on Step 31/44 in DBUpdate-to-6.pl, clearly caused by some error in the
> database.
>(...)
> [Thu Sep 19 13:31:20 2019] DBUpdate-to-6.pl: DBD::mysql::db do failed:
> Cannot add or update a child row: a foreign key constraint fails
You are missing (or have wrong) key constraints. One quick and dirty
possibility
would be to turn off the key constraint check during update.
Better ask your database administrator, how to solve this issue.
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Florian
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Message: 3
Date: Fri, 20 Sep 2019 10:38:35 -0500
From: Nick Bright
To: otrs@lists.otrs.org
Subject: [otrs] OTRS 6 Calendar
Message-ID: <2693b17e-4213-b06e-4185-45dd32cbc...@valnet.net>
Content-Type: text/plain; charset=utf-8; format=flowed
Is there a plugin or mechanism available to be able to view (read only
is fine) Calendars in an external application? Specifically in the
native calendar app on an Android phone?
Is there a way to link calendars to specific Agents or Queues?
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Message: 4
Date: Tue, 1 Oct 2019 16:22:50 +0200
From: Mathias Waack
To: otrs@lists.otrs.org
Subject: [otrs] Fill OTRS-Adressbook from Nextcloud contacts?
Message-ID: <0d8daa2a-0465-539f-84ca-899ca68a6...@seim-partner.de>
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Message: 5
Date: Thu, 3 Oct 2019 16:59:49 +0200 (CEST)
From: Alexis HAUSER
To: otrs
Subject: [otrs] Tickets number of digits
Message-ID:
<331633478.9938532.1570114789773.javamail.zim...@imt-atlantique.fr>
Content-Type: text/plain; charset="utf-8"
Hi,
Is there a way to change the number of digits used in the ticket numbers ?
For example, transform Ticket# 20190411 4 031 into date + 3 digits for
ticket number : Ticket#20190411031
Regards
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Message: 6
Date: Fri, 04 Oct 2019 20:02:09 -0400
From: "=?UTF-8?B?TFEgTWFyc2hhbGw=?="
To: "User questions and discussions about OTRS."
Subject: Re: [otrs] Tickets number of digits
Message-ID:
Content-Type: text/plain; charset="utf-8"
I believe that you can change the ticket format. The setting is in the admin
section somewhere. (There was a thread a long while back on the subject.) The
format you're mentioning i do not believe will work. The format includes more
than what you reference.L.Q. MarshallOne's strength is only determined when the
challenge seems overwhelming.
Original message
From: Alexis HAUSER
Date: 10/3/19 11:00 (GMT-05:00) To: otrs
Subject: [otrs] Tickets number of digits
Hi,
Is there a way to change the number of digits used in the ticket numbers ?
For example, transform Ticket# 20190411 4 031 into date + 3 digits for
ticket number : Ticket#20190411031
Regards
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