RE: [otrs] Procedure for upgrading OTRS from source?
OTRS upgrade 1.2.4 - 1.3.2 RedHat 9 Backing up the MySQL data should not be a problem: you can simply copy the complete MySQL OTRS data directory including all the data (.MYD files) to another directory. You should backup you data on a daily bases: make a cron job for the mysqldump command (see http://dev.mysql.com/doc/mysql/en/mysqldump.html). It's very easy and should not be a problem. I'm not a Linux expert, but this is simple and powerful. I assume you have downloaded the new 1.3.2 OTRS RH8 rpm. 1. stop all services (service otrs stop) 2. backup everything (I did not need the backup files at all, but you never know) : OTRS is in /opt/otrs. Copy the complete directory structure (I did this with Midnight Commander (mc) utility) to f.i. /otrs124 3. backup MySQL data (/var/lib/mysql/otrs/*.MYD files) 4. install the new RPM (rpm -ivh --force otrsxx.rpm) I had to use --force so all the old files were rewritten, when I didn't I got a lot of error messages) 5. update the database changes with: MySQL: cat /opt/otrs/scripts/DBUpdate-to-x.y.mysql.sql | mysql -p -f -u root otrs 6. execute (from /bin !!) /opt/otrs/bin/SetPermissions.sh otrs apache apache apache apache 7. I changed in /etc/sysconfig/otrs the OTRS_DB_RUNNING=1 to =0 because on RH the mysqld check does not work properly 8. restart the services: service httpd restart service mysql start service otrs start this did the job for me :-) regards, Peter Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Cobb Verzonden: zaterdag 22 januari 2005 18:25 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] Procedure for upgrading OTRS from source? If you could provide me with a step-by-step of what you did, I would really appreciate it. Mainly, I'm concerned with backing up the databases and converting them, as I haven't had luck with backing up mysql db's before. Peter van Beugen wrote: Already solved or do you need extra explanation? I also did an upgrade on RH9 from 1.2.4 to 1.3.2 a few months ago. Regards, Peter -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens [EMAIL PROTECTED] Verzonden: donderdag 20 januari 2005 8:14 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] Procedure for upgrading OTRS from source? I think you can just download the latest RPM and update it. Chris --- Cobb [EMAIL PROTECTED] wrote: Can anyone help out with this? Cobb wrote: Can anyone tell me how to upgrade from OTRS 1.2 to 1.3 from source? Consider it's installed in /opt/otrs on a RH9 system. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ __ Do you Yahoo!? The all-new My Yahoo! - What will yours do? http://my.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Bernard PRE schrieb: Shutting down httpd-perl: [ OK ] Shutting down httpd2: [ OK ] It seems you're trying to start one perl-enabled Apache 1.3.x and one Apache2, probably traing to load mod_perl2. This is not the wisest of all solutions. If you have no need for those two Apache, eliminate the 1.3.x one. Also make sure to not try to load mod_perl1 with Apache2 - it requires mod_perl2. hth, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Priorities and times
Dean Baldwin schrieb: Is there anyway to calculate the amount of time has ticket has been in a particular priority. You will have to enter the source code to achieve this, or wait for the Workflow mechanisms introduced in later OTRS releases (2.0?). hth, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] otrs 1.3.2 with mozilla on Solaris
Hello Tom,
The issue here appears to be the 'Content-Disposition' MetaTag.
In Mozilla 1.4 under Solaris this does not appear to be handled correctly and
opens the File Download Dialog Box.
If you simply comment out the 'Content-Disposition:
$Data{ContentDisposition}' line in Header.dtl this appears to solve the
problem and, if my understanding of the Content-Disposition Tag is correct,
will have no impact on other functionality.
Does anyone else have any experience of the this issue or is it environment
unique ?
HTH
Graeme
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Re: [otrs] otrs 1.3.2 with mozilla on Solaris
Hello Tom,
The issue here appears to be the 'Content-Disposition' MetaTag.
In Mozilla 1.4 under Solaris this does not appear to be handled correctly and
opens the File Download Dialog Box.
If you simply comment out the 'Content-Disposition:
$Data{ContentDisposition}' line in Header.dtl this appears to solve the
problem and, if my understanding of the Content-Disposition Tag is correct,
will have no impact on other functionality.
Does anyone else have any experience of the this issue or is it environment
unique ?
HTH
Graeme
Original Message
Subject: [otrs] otrs 1.3.2 with mozilla on Solaris
From:Tom Simpson [EMAIL PROTECTED]
Date:Wed, October 27, 2004 4:10 pm
To: User questions and discussions about OTRS. otrs@otrs.org
--
Hi,
Has anybody experience problems with mozilla under solaris, where after
login, mozilla says AgentQueueView.html is of type text/html - Mozilla
does not know how to handle this filetype
Works with firefox fine, just not mozilla - BTW, it's mozilla-1.4, and
I'm not in a position to change this :-(
Tom
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[otrs] Changing default priority based on CustomerUser data?
First, let me say that I'm really impressed with OTRS. Our testing and evaluation is going well, and our support people are very excited to see it in production. I've got a question about priorities: we have some customers who we'd like to automatically set to a higher priority when their ticket is first created from email.I could supply a column in the CustomerUser view that would either give a 1/0 indication or specify the actual priority that new tickets should be created at. Is that possible? If so, any tips? If not, any tips for where to hack the source to make it happen? Thanks! -Brooks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs-de] OT: Spam-Schleuder
Moin. OT Heute Nacht hat mein Spam-Filter eine (Spam-)Mail erwischt, welche an meine ausschliesslich für diese Mailingliste benutzte Adresse ging. Deshalb ein freundlicher Hinweis an die Windows-User dieser Liste: Höchstwahrscheinlich hat sich bei einem von euch im Rechner etwas eingenistet... ;-) Anscheinend war eine von mir am 12 Juli 2004 geschickte Mail im Postfach des entsprechenden Rechners die Ursache: - Mailversuch an die Message-ID meiner damaligen Mail (warum macht man sowas?): Jan 24 00:08:08 alt postfix/smtpd[13752]: NOQUEUE: reject: RCPT from unknown[64.5.48.161]: 554 Service unavailable; Client host [64.5.48.161] blocked using dnsbl.njabl.org; spam source -- 1076543998; from=[EMAIL PROTECTED] to=[EMAIL PROTECTED] proto=ESMTP helo=server.securesite5.com - Mailversuch an die nur in dieser Liste genutzte Mail-Adresse: Jan 24 00:21:17 alt postfix/smtpd[13779]: NOQUEUE: reject: RCPT from unknown[64.5.48.161]: 554 Service unavailable; Client host [64.5.48.161] blocked using dnsbl.njabl.org; spam source -- 1076543998; from=[EMAIL PROTECTED] to=[EMAIL PROTECTED] proto=ESMTP helo=server.securesite5.com /OT Gruss Stefan ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Fragen zu Charsets: Diese Nachricht wurde in einem Zeichensatz erstellt...
Ich habe den Eindruck, dass der Array nicht ganz korrekt interpretiert bzw. bearbeitet wird. Hat jemand ein gleiches Problem beobachtet/behoben ? Ich wäre für jeden Hinweis dankbar. Unser System ist OTRS 1.3.2 auf SuSE Linux 9.1 Hallo, dieses Phänomen habe ich bereits im Oktober/November/Dezember letzten Jahres hier gepostet, aber es fand sich niemand mit einer Lösung. Der Thread hatte das Subject 'Zeichensätze'. Auszug meines vorletzen Kommentars: OK, ich denke, ich habe das Problem gefunden. Outlook, bzw. Exchange, schreibt in den Header charset=iso... Mozilla zB schreibt charset=iso Also ohne Anführungszeichen. Jemand eine Idee, wo man die Prüfung des Zeichensatzes in der Hinsicht 'Fehlertolerant' machen könnte? Meines Erachtens liegt es an den doppelten Anführungszeichen, die Outlook in den charset-Header einfügt, was Mozilla/Thunderbird zB nicht macht. Wenn der Header per Regex untersucht wird, ist diese vielleicht nicht ganz akkurat. pk. ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
