[otrs] Search
hi allwhy aren't I able to search the CustomerID field with a wild card e.g, john.sm*it seems like i have to have the full email address otherwise nothing is found.regards ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] (no subject)
Would it by chance be: Frontend::Module###AgentTicketStatusView: Frontend module registration for the AgentTicketStatusView object in the agent interface. ? If I assign say "admin" group to the "Group" and "superusers" group to "Group Ro:" will my result be that the "admin" group will be able to do anything with any ticket they see and the group "superusers" will just be able to get a read only view of the tickets? Thanks, Andy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Tuesday, June 06, 2006 11:54 PM To: User questions and discussions about OTRS.org Subject: [otrs] (no subject) Is there a way for admin to see locked tickets(without doing a search)? More to the point: Is there a way for me to have certain users be able to see locked tickets, and if nessecary unlock and re-assign to another person assigned as "rw" on a queue? Thanks, Andy ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] (no subject)
Is there a way for admin to see locked tickets(without doing a search)? More to the point: Is there a way for me to have certain users be able to see locked tickets, and if nessecary unlock and re-assign to another person assigned as "rw" on a queue? Thanks, Andy ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Applications
Hi allFirstly let me just say, wow... the best helpdesk application i've seen, great work guys, keep it up !!Two Questions...1. Where can i find the calander and other application shown on the OTRS web ? 2. Does OTRS allow for Active Director intergration on the back-end for user authentication, if so, how do i set it up, can't see the options anywhere.3. Can I easly add an image to the top of thge OTRS web for the ticket team, as seen on the OTRS web for the customer login page ? Regards ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Email and Queue Dispatching
You may want to check out the discussion from earlier this year titled "Queue ID in ticket number or hook". It is a method to "number" your tickets based on the queue they belong. You could then use that number to filter with the Postmaster filters. Good Luck. -Jeff -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Elias Lopez Sent: Monday, June 05, 2006 9:09 PM To: otrs@otrs.org Subject: [otrs] Email and Queue Dispatching Hi, I'm trying to achieve multiple queues using only 1 email address. I have a "Sales" queue with a number of subqueues. My problem is that if a response is sent from the sub-queue, and the customer replies, since there is only one email address it comes back in marked as the "Sales" queue rather than "Sales::Tech" or whatever. I could probably achieve what I want with the postmaster filter if there was a way to tag outgoing messages with what queue they come from. The documentation only refers to manipulating incoming messages, I was hoping someone had done something similar. Thanks, Elias -- Elías López Systems Administrator Melbourne Product Centre Agent Oriented Software Pty. Ltd. Level 1 594 Elizabeth Street ABN: 98 078 321 589Melbourne VIC 3000 T: +61 3 9349 5055 P O Box 639 F: +61 3 9349 5088 Carlton South VIC 3053 E: [EMAIL PROTECTED] www.agent-software.com This email and any attachments are confidential, privileged or private and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender immediately and delete the email. AOS disclaims liability for the contents of private emails. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Installation Questions
I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box. OK, thank you very much for your assistance. Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] pam_succeed_if: error retrieving information about user otrs
Hello, I recently uninstalled OTRS on a Fedora Core 3 machine, using rpm -e otrs. I restarted apache and also dropped the otrs database as I didn't need that anymore on that machine. After that I kept getting a lot of messages like this in my logwatch emails: crond[799]: pam_succeed_if: error retrieving information about user otrs I thought maybe the user otrs was still on the system with a crontab trying to execute OTRS tasks, so I removed the otrs user (userdel -r otrs). But I'm still getting a _lot_ of messages like the above (only the number changes, I guess that's a pid). Does anyone have any idea what's still left on this system that causes these errors? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
