Re: [otrs] Installation Error in Ubuntu 9.04
Nobody... Nobody... :( On May 5, 2009 4:32pm, Ravi Kumar ravipr...@gmail.com wrote: Please help me... :( :( On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com wrote: Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Regarding My SQL connection with OTRS
Is your /etc/my.cnf configured correctly ? es: /etc/my.cnf: [mysqld] datadir=/var/lib/mysql socket=/var/lib/mysql/mysql.sock [...] and there is in there the mysql.sock file ? On Thu, May 7, 2009 at 7:02 AM, vishal sanghi vishalsangh...@yahoo.co.inwrote: Hi I have installed OTRS on the SUSE Linux. When I am accessing the index.pl or customer.pl it is showing me following error: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111) I have checked MySQL service is running. I have also tried to reconfigure the database through the installer.pl but getting the same error. Please help me!! Thanks in advance Vishal Sanghi -- Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition * Click here!http://in.rd.yahoo.com/tagline_firefox_1/*http://downloads.yahoo.com/in/firefox/?fr=om_email_firefox - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation Error in Ubuntu 9.04
Dear Mr Kumar, You are obviously having issues with the otrs2 installation package. The Debian package (of which the Ubuntu package is derived) is currently no longer actively maintained, see: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=515300 The bug tracker for the Debian package is here: http://bugs.debian.org/cgi-bin/pkgreport.cgi?package=otrs2 If you'd like to set up OTRS on Ubuntu for now, I can recommend you to perform an 'installation from source' as described in the user manual; it will not take you very long and it is properly documented. See: http://doc.otrs.org/2.3/en/html/x414.html -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, May 7, 2009 at 09:00, ravipr...@gmail.com wrote: Nobody... Nobody... :( On May 5, 2009 4:32pm, Ravi Kumar ravipr...@gmail.com wrote: Please help me... :( :( On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com wrote: Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS 2.4.0 Beta 1 - Apache crashing - Parent: child process exited with status 3221225477 -- Restarting
Hi, Windows 2003 Server Standard Edition SP2 (32 bit) After installing OTRS 2.4.0 Beta 1 we get the following error message Parent: child process exited with status 3221225477 -- Restarting in the Apache log whenever we try to access OTRS via the web browser. I have uninstalled OTRS and made a clean install. The error occurs when one accesses the web installer. I enter http://localhost/otrs/installer.pl in the browser, and Apache crashes. We had the same problems with OTRS 2.3.4 on the same machine, but I resolved the problem by adding the following path to the PATH environment variable: C:\OTRS\MySQL\bin I have googled quite a bit found others that have had the same error, often in the context PHP and Apache. Sometimes the error was resolved by modifying the PATH environment variable as above, others copied the libmysql.dll file into the System32 diretory, others by copying the libmysql.dll to the Apache bin directory. In my case neither of these tips has helped. Below the Apache log, set to the level debug. Unfortunately it does not provide me with enough information o that I can try to find a resolution to my problem. Apache crashes approximately three times just by selecting the URL http://localhost/otrs/installer.pl;. I have just gone through uninstalling OTRS, cleaning the registry manually of all references to OTRS, and then reinstalling OTRS, but unfortunately the error remains. Perhaps someone has an idea how I can get to the bottom of this problem. At the moment I do not even know where to start looking. Regards Rudolf Bargholz szAppName : httpd.exe szAppVer : 2.2.10.0 szModName : msvcrt.dll szModVer : 7.0.3790.3959 offset : 0003876c Starting the Apache2.2 service The Apache2.2 service is running. ] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -- resuming normal operations [Thu May 07 11:41:55 2009] [notice] Server built: Oct 10 2008 12:39:04 [Thu May 07 11:41:55 2009] [notice] Parent: Created child process 2468 [Thu May 07 11:41:55 2009] [debug] mpm_winnt.c(487): Parent: Sent the scoreboard to the child [Thu May 07 11:41:59 2009] [notice] Child 2468: Child process is running [Thu May 07 11:41:59 2009] [debug] mpm_winnt.c(408): Child 2468: Retrieved our scoreboard from the parent. [Thu May 07 11:41:59 2009] [info] Parent: Duplicating socket 244 and sending it to child process 2468 [Thu May 07 11:41:59 2009] [debug] mpm_winnt.c(605): Parent: Sent 1 listeners to child 2468 [Thu May 07 11:41:59 2009] [debug] mpm_winnt.c(564): Child 2468: retrieved 1 listeners from parent [Thu May 07 11:41:59 2009] [notice] Child 2468: Acquired the start mutex. [Thu May 07 11:41:59 2009] [notice] Child 2468: Starting 64 worker threads. [Thu May 07 11:41:59 2009] [notice] Child 2468: Starting thread to listen on port 80. [Thu May 07 12:37:00 2009] [notice] Parent: child process exited with status 3221225477 -- Restarting. [Thu May 07 12:37:04 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -- resuming normal operations [Thu May 07 12:37:04 2009] [notice] Server built: Oct 10 2008 12:39:04 [Thu May 07 12:37:04 2009] [notice] Parent: Created child process 3536 [Thu May 07 12:37:04 2009] [debug] mpm_winnt.c(487): Parent: Sent the scoreboard to the child [Thu May 07 12:37:08 2009] [notice] Child 3536: Child process is running [Thu May 07 12:37:08 2009] [debug] mpm_winnt.c(408): Child 3536: Retrieved our scoreboard from the parent. [Thu May 07 12:37:08 2009] [info] Parent: Duplicating socket 244 and sending it to child process 3536 [Thu May 07 12:37:08 2009] [debug] mpm_winnt.c(605): Parent: Sent 1 listeners to child 3536 [Thu May 07 12:37:08 2009] [debug] mpm_winnt.c(564): Child 3536: retrieved 1 listeners from parent [Thu May 07 12:37:08 2009] [notice] Child 3536: Acquired the start mutex. [Thu May 07 12:37:08 2009] [notice] Child 3536: Starting 64 worker threads. [Thu May 07 12:37:08 2009] [notice] Child 3536: Starting thread to listen on port 80. [Thu May 07 12:37:24 2009] [notice] Parent: child process exited with status 3221225477 -- Restarting. ... Google links: http://www.apachelounge.com/viewtopic.php?t=2856 http://www.java-samples.com/showtutorial.php?tutorialid=1050 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Server Migration from 2.2.4 to 2.3.2 failing W/Ubuntu
I've got an OTRS server running version 2.2.4 on an Ubuntu 8.10 server. The system is currently using mysql as the database. I've got a new OTRS server that I've just built running OTRS 2.3.2 on an Ubuntu 9.04 running mysql. I'm attempting to migrate all of the data from 2.2.4 over to 2.3.2 but I've not had much success. Currently at this point I tried to follow the directions here http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=31 to the best that I could with the version differences but have yet to succeed. I've logged in with the local admin account and am able to get in to the new OTRS setup in its vanilla form. At this time what I've tried is Copy my Config.pm from the old server to the new server Backup the database using Mysql Administrators GUI from the old server Restore the database to the new server using Mysql Administrator GUI Restart the apache service All I get at this point is a fail. The when I go to the address of the new server, apache won't translate the perl scripting and firefox asks me if I wish to download index.pl If I copy the Config.pm back to the original setup of 2.3.2 I can get back in to the server, even though Mysql shows the data in the database, I don't see it in the new setup. Ultimately if I could just import all the tickets from the old system over to the new system, I'll recreate some of the customizations I've made. Is there an easy way to just export all the ticket data? Penn Wilbert pwilb...@umaryland.edu mailto:pwilb...@umaryland.edu Information Systems Engineer -- Univ. of Maryland, Baltimore. School of Dental Surgery 650 W. Baltimore St. Rm. G428 Baltimore, MD. 21201 -- Phone: 410-706-5745 Cell: 443-618-4976 Fax: 410-706-3389 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] upgrading otrs
Its in the file that you download. The file is marked as UPGRADE. It should be in /opt/otrs/ . Just use vi editor to view it -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Dan Letkeman Sent: Thursday, May 07, 2009 3:20 PM To: otrs@otrs.org Subject: [otrs] upgrading otrs Hello, Does anyone know where to find documentation on how to upgrade to the latest version of OTRS? I have installed it on a debian system using apt-get and everything is working, but i needed some of the new features in the latest version. Currently i'm running 2.2.7 Thanks, Dan. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] How to Fetch the correct password of customer
hi, i am using otrs 2.2 on debian system, i have set the following parameter in the auto response to send the username password to customer, Login: OTRS_CUSTOMER_DATA_UserLogin Password: OTRS_CUSTOMER_DATA_UserPassword It is passing the UserLogin correctly, but not UserPassword. means passing the wrong password as, Password: goKW7Vf/VqbmM (as the right password is go123456) i think it is in encoded form or a garbage value. plz help thanks. -- regards: Amanpreet Singh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs-de] ACL greift im Bereich New Phone Ticket nicht
Hallo zusammen
Ich habe mehrere Queues eingerichtet. Die Queues sind funktional und
prozessorientiert aufgebaut, z.B. Inc_SD, Inc_Net, Chg_SD, Chg_Net. Beim
Erstellen eines Phone Tickets sollen in der Drop-Downliste Queues
abhängig vom Type, z.B Incident oder Change, nur die Queues angezeigt
werden, die mit Inc_ bzw. Chg_ beginnen .
Dazu habe ich mehrere ACLs in der Config.pm erstellt. Die ACL
funktioniert in allen Masken bis auf die Maske New Phone Ticket und
Mail Ticket.
Config.pm
# ticket acl
$Self-{TicketAcl}-{'ACL-Name-Incident'} = {
# match properties
Properties = {
# current ticket match properties
Ticket = {
Type = ['Incident'],
}
},
# return possible options (white list)
Possible = {
# possible ticket options (white list)
Ticket = {
Queue = ['I_SD','I_Net'],
Type = ['Incident','Incident::Major'],
},
},
};
# ticket acl
$Self-{TicketAcl}-{'ACL-Name-Change'} = {
# match properties
Properties = {
# current ticket match properties
Ticket = {
Type = ['Change'],
}
},
# return possible options (white list)
Possible = {
# possible ticket options (white list)
Ticket = {
Queue = ['C_SD','C_Net'],
Type = ['Change'],
},
},
};
Wie kriege ich OTRS dazu, dass die ACL auch während dem Erstellen eines
Tickets greift?
Ich bin dankbar für jeden Tipp.
Gruss Reto
-
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