Re: [otrs] OTRS Can't connect to imap.gmail.com

[Gökhan Öner]

Hi Diego,

We have already installed the module.

Mail::IMAPClient.ok (v3.23)

On Mon, Nov 30, 2015 at 5:01 PM, Diego Chacón  wrote:

> Run otrs.CheckModules.pl in bin directory.
>
> Check Mail::IMAPClient
>
>
>
> On Mon, Nov 30, 2015 at 8:52 AM, Gökhan Öner 
> wrote:
>
>> Yes ,
>>
>> IMAP enabled at account and i can telnet imap.gmail.com 993 from cli.
>>
>> On Mon, Nov 30, 2015 at 4:48 PM, Diego Chacón 
>> wrote:
>>
>>>
>>>
>>> On Mon, Nov 30, 2015 at 8:44 AM, Gökhan Öner >> > wrote:
>>>
 Hi,

 I am trying to use the Postmaster Mail Account service of  OTRS to
 fetch a mailbox but when i try to connect it with a Google Account it fails
 with the error *Error Message: IMAPS: Can't connect to imap.gmail.com
 . * I also tried it with IMAPTLS but the error
 is still same.

 I have checked all the security settings in GMail and make them enabled
 for less secure apps. I have also googled it but cannot find any clear
 information about it.

 Has anyone faced with an error like this ?

 Thanks a lot.
 --


 *Gökhan Öner*
 *Information Technology*
 *Sabancı University*
 *E:gokhano...@sabanciuniv.edu *

 -
 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
 To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

>>>
>>> the gmail account has enable imap?
>>>
>>> Can you telnet imap.gmail.com port 993 from cli?
>>>
>>>
>>>
>>> --
>>> *Diego Chacón Rojas*
>>> ** E-mail: di...@gridshield.net *
>>>
>>>
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>
>>
>>
>> --
>>
>>
>> *Gökhan Öner*
>> *Information Technology*
>> *Sabancı University*
>> *T:+90 (216) 483 91 81 <%2B90%20%28216%29%20483%2091%2081>*
>> *E:gokhano...@sabanciuniv.edu *
>>
>
>
>
> --
> *Diego Chacón Rojas*
> ** E-mail: di...@gridshield.net *
>
>


-- 


*Gökhan Öner*
*Information Technology*
*Sabancı University*
*T:+90 (216) 483 91 81*
*E:gokhano...@sabanciuniv.edu *
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] AutoReply not functioning

[Rob Shears]

So I've been doing lots of configs, and something I've done, somewhere along 
the line, has disabled auto-replies.

OTRS 4.x
CentOS 7.x
MSSQL Backend (fully functional, I know it is not supported!)

I have a queue (Q1) that receives all messages from a postmaster mail account 
(MAIL1) via POP3.
The ticket is created successfully.
There is an autoreply set on this queue, which is never submitted to the mail 
server (whether SMTP, SendMail or anything else, there is no attempt made to 
send this message at the MTA level).
I can reply, respond etc fine from the ticket itself, OTRS is working as far as 
emails go, except the autoresponse.

Notably (probably of relevance), when the email is picked up, an error is 
thrown:


ERROR: OTRS-otrs.PostMasterMailbox.pl-99 Perl: 5.16.3 OS: linux Time: Mon Nov 
30 14:40:03 2015



Message: The field configuration is invalid



Traceback (6328):

   Module: Kernel::System::DynamicField::Backend::ValueSet Line: 426

   Module: Kernel::System::Ticket::Event::TimeUpdate::Run Line: 158

   Module: Kernel::System::EventHandler::EventHandler Line: 226

   Module: Kernel::System::Ticket::Article::ArticleCreate Line: 401

   Module: Kernel::System::Ticket::ArticleCreate Line: 195

   Module: Kernel::System::PostMaster::NewTicket::Run Line: 564

   Module: Kernel::System::PostMaster::Run Line: 368

   Module: Kernel::System::MailAccount::POP3::Fetch Line: 216

   Module: Kernel::System::MailAccount::MailAccountFetch Line: 441

   Module: main::Fetch Line: 171

   Module: /opt/otrs/bin/otrs.PostMasterMailbox.pl Line: 85

Through some astute reading, I know this error is triggered from line 426 
(actually from ln428) of the backend.pm file, but that doesn't help me narrow 
down the cause.  Stepping through these other files hasn't led me to the 
answer, except to be fairly convinced it is the problem.

Dynamic fields defined  in the system include, (source module) name of field:

(KIX4OTRS) KIXFAQEntry
(?) ProcessManagementProcessID
(?) ProcessManagementActivityID
(ITSMCore) ITSMCriticality
(ITSMCore) ITSMImpact
(SystemMonitoring) TicketFreeText1
(SystemMonitoring) TicketFreeText2
(SystemMonitoring) ArticleFreeText1

Invalidating some of these fields makes no difference, the error occurs.  
Probably no surprise there, if it needs the field, it needs the field.

I have tried with both SenderFrom and EnvelopeFrom set and unset, no difference.

What could be causing auto-replies to not be generated?  What other 
investigative paths should I take?  I am hitting a brick wall here, I can't see 
anything wrong with the configs except the error about dynamic fields but I 
cannot be even sure that is related.  The auto-response is simple, plain text, 
doesn't even use any OTRS fields during the testing I am doing.

Any advice, guidance or direction on restoring the missing auto-reply 
functionality would be great!

Cheers


Rob Shears.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Can't connect to imap.gmail.com

[Yılmaz Bilgili]

30-11-2015 17:05 tarihinde Diego Chacón yazdı:



On Mon, Nov 30, 2015 at 9:01 AM, Yılmaz Bilgili 
mailto:li...@yilmazbilgili.com>> wrote:


30-11-2015 16:52 tarihinde Gökhan Öner yazdı:

Yes ,

IMAP enabled at account and i can telnet imap.gmail.com
 993 from cli.



Hi,

Did you try to setup the account on Thunderbird? Also you can try
it with imap (port 143) instead of imaps.


Google use imaps



Thank you for the info?


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Can't connect to imap.gmail.com

[Diego Chacón]

On Mon, Nov 30, 2015 at 9:01 AM, Yılmaz Bilgili 
wrote:

> 30-11-2015 16:52 tarihinde Gökhan Öner yazdı:
>
> Yes ,
>
> IMAP enabled at account and i can telnet imap.gmail.com 993 from cli.
>
>
> Hi,
>
> Did you try to setup the account on Thunderbird? Also you can try it with
> imap (port 143) instead of imaps.
>
>
Google use imaps

-- 
*Diego Chacón Rojas*
** E-mail: di...@gridshield.net *
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Can't connect to imap.gmail.com

[Yılmaz Bilgili]

30-11-2015 16:52 tarihinde Gökhan Öner yazdı:

Yes ,

IMAP enabled at account and i can telnet imap.gmail.com 
 993 from cli.




Hi,

Did you try to setup the account on Thunderbird? Also you can try it 
with imap (port 143) instead of imaps.



YB


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Can't connect to imap.gmail.com

[Diego Chacón]

Run otrs.CheckModules.pl in bin directory.

Check Mail::IMAPClient



On Mon, Nov 30, 2015 at 8:52 AM, Gökhan Öner 
wrote:

> Yes ,
>
> IMAP enabled at account and i can telnet imap.gmail.com 993 from cli.
>
> On Mon, Nov 30, 2015 at 4:48 PM, Diego Chacón 
> wrote:
>
>>
>>
>> On Mon, Nov 30, 2015 at 8:44 AM, Gökhan Öner 
>> wrote:
>>
>>> Hi,
>>>
>>> I am trying to use the Postmaster Mail Account service of  OTRS to fetch
>>> a mailbox but when i try to connect it with a Google Account it fails with
>>> the error *Error Message: IMAPS: Can't connect to imap.gmail.com
>>> . * I also tried it with IMAPTLS but the error
>>> is still same.
>>>
>>> I have checked all the security settings in GMail and make them enabled
>>> for less secure apps. I have also googled it but cannot find any clear
>>> information about it.
>>>
>>> Has anyone faced with an error like this ?
>>>
>>> Thanks a lot.
>>> --
>>>
>>>
>>> *Gökhan Öner*
>>> *Information Technology*
>>> *Sabancı University*
>>> *E:gokhano...@sabanciuniv.edu *
>>>
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>
>> the gmail account has enable imap?
>>
>> Can you telnet imap.gmail.com port 993 from cli?
>>
>>
>>
>> --
>> *Diego Chacón Rojas*
>> ** E-mail: di...@gridshield.net *
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
>
> --
>
>
> *Gökhan Öner*
> *Information Technology*
> *Sabancı University*
> *T:+90 (216) 483 91 81 <%2B90%20%28216%29%20483%2091%2081>*
> *E:gokhano...@sabanciuniv.edu *
>



-- 
*Diego Chacón Rojas*
** E-mail: di...@gridshield.net *
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Can't connect to imap.gmail.com

[Gökhan Öner]

Yes ,

IMAP enabled at account and i can telnet imap.gmail.com 993 from cli.

On Mon, Nov 30, 2015 at 4:48 PM, Diego Chacón  wrote:

>
>
> On Mon, Nov 30, 2015 at 8:44 AM, Gökhan Öner 
> wrote:
>
>> Hi,
>>
>> I am trying to use the Postmaster Mail Account service of  OTRS to fetch
>> a mailbox but when i try to connect it with a Google Account it fails with
>> the error *Error Message: IMAPS: Can't connect to imap.gmail.com
>> . * I also tried it with IMAPTLS but the error is
>> still same.
>>
>> I have checked all the security settings in GMail and make them enabled
>> for less secure apps. I have also googled it but cannot find any clear
>> information about it.
>>
>> Has anyone faced with an error like this ?
>>
>> Thanks a lot.
>> --
>>
>>
>> *Gökhan Öner*
>> *Information Technology*
>> *Sabancı University*
>> *E:gokhano...@sabanciuniv.edu *
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
> the gmail account has enable imap?
>
> Can you telnet imap.gmail.com port 993 from cli?
>
>
>
> --
> *Diego Chacón Rojas*
> ** E-mail: di...@gridshield.net *
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 


*Gökhan Öner*
*Information Technology*
*Sabancı University*
*T:+90 (216) 483 91 81 <%2B90%20%28216%29%20483%2091%2081>*
*E:gokhano...@sabanciuniv.edu *
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Can't connect to imap.gmail.com

[Diego Chacón]

On Mon, Nov 30, 2015 at 8:44 AM, Gökhan Öner 
wrote:

> Hi,
>
> I am trying to use the Postmaster Mail Account service of  OTRS to fetch a
> mailbox but when i try to connect it with a Google Account it fails with
> the error *Error Message: IMAPS: Can't connect to imap.gmail.com
> . * I also tried it with IMAPTLS but the error is
> still same.
>
> I have checked all the security settings in GMail and make them enabled
> for less secure apps. I have also googled it but cannot find any clear
> information about it.
>
> Has anyone faced with an error like this ?
>
> Thanks a lot.
> --
>
>
> *Gökhan Öner*
> *Information Technology*
> *Sabancı University*
> *E:gokhano...@sabanciuniv.edu *
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>

the gmail account has enable imap?

Can you telnet imap.gmail.com port 993 from cli?



-- 
*Diego Chacón Rojas*
** E-mail: di...@gridshield.net *
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] OTRS Can't connect to imap.gmail.com

[Gökhan Öner]

Hi,

I am trying to use the Postmaster Mail Account service of  OTRS to fetch a
mailbox but when i try to connect it with a Google Account it fails with
the error *Error Message: IMAPS: Can't connect to imap.gmail.com
. * I also tried it with IMAPTLS but the error is
still same.

I have checked all the security settings in GMail and make them enabled for
less secure apps. I have also googled it but cannot find any clear
information about it.

Has anyone faced with an error like this ?

Thanks a lot.
-- 


*Gökhan Öner*
*Information Technology*
*Sabancı University*
*E:gokhano...@sabanciuniv.edu *
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs