Re: [otrs] Customer Notification after a ticket external note

[André Cavalcante]

You should send an email from OTRS interface instead of using the
External-note feature. To see the external note the usuer must log on OTRS.

Att,
André

2016-04-07 7:48 GMT-03:00 Rose Dowson :

> HI,
>
>
>  I want that my OTRS server send a notification to the customer when
> the agent create an external-note on his ticket?
>
>  I can see that the message from agent is reaching the customer
> console but I need to have an automated-mail to the customer's mail every
> time an external-note is sent by the agent to the customer.
>
> Do you have any ideas about this ?
>
>
> Best regards,
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
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>



-- 
*André Luiz C. e Cavalcante, PMP, PRINCE2*
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Re: [otrs] 5.0.9 upgrade issue

[Udo Bretz]

Hello,

here is the bug report for this problem:
http://bugs.otrs.org/show_bug.cgi?id=11989

There wil be a new OTRS::ITSM 5.0.10 which will be released next week.

Thanks, and best regards,
Udo


On 06.04.16 13:02, BIRO Zoltan wrote:
> Hi Udo,
> 
> Thanks for your reply...let me try and inform you!
> Cheers!
> Zoltan
> 
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[otrs-de] Cannot add or update a child row

[Fabian Sesterhenn]

Hallo Liste,

das Update auf OTRS 5 gestaltet sich mühsamer als sonst. Ich war schon fast 
soweit das Update der Prod zu terminieren, als mir auffiel, dass ich 
Kundenbenutzer zwar erfolgreich ändern oder neue anlegen kann, in der SysLog 
bei jeder dieser Aktionen aber steht:

Cannot add or update a child row: a foreign key constraint fails 
(`otrs`.`user_preferences`, CONSTRAINT `FK_user_preferences_user_id_id` FOREIGN 
KEY (`user_id`) REFERENCES `users` (`id`)), SQL: '

Das Migration-Script für MySQL von 4 auf 5 lief ohne Fehler durch, alle Punkte 
nur "done".

Vielleicht habe ich ja Glück und hier hatte schon jemand anders dieses Problem 
und weiß die Lösung?`

Gruß
Fabian
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[otrs] Customer Notification after a ticket external note

[Rose Dowson]

HI,


 I want that my OTRS server send a notification to the customer when
the agent create an external-note on his ticket?

 I can see that the message from agent is reaching the customer console
but I need to have an automated-mail to the customer's mail every time an
external-note is sent by the agent to the customer.

Do you have any ideas about this ?


Best regards,
-
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