Re: [otrs] Installation errors
try to do: sudo apt-get purge otrs2 sudo apt-get install libapache2-mod-perl2-dev (or something similar) sudo apt-get install otrs2 bye Il giorno 12/feb/09, alle ore 00:42, Pierre-Andre Malbrough ha scritto: I get errors when I try to install from Debian repositories...not having much success installing from Source either. Can you send documentation on installation from source, I'm confused by the "INSTALL" file that comes with it. Thanks -- - Pierre-Andre < Philidephia -2009 -02-11-15-30-25.png>___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] SMTP configuration problem
Hello, I'm trying to set up SMTP feature... I open sysconfig->Framework->Core::Sendmail And I set: SendmailModule: SMTP (because I've an external smtp server) sendmailModule::CMD: /usr/sbin/sendmail -i -f (but I think it's not necessary right?) SendmailModule::Host mail.netsons.com Port: 25 AuthUser: support-system+netsons.com (it's an erro +netsons.com?) Password: mypassword others fields are blank (I don't write) When I try to send an email : Can't send to: ethern...@email.it! Enable debug for more info! If I use in AuthUser: system-support (without + or @ netsons.com) this is the error: Errore: SMTP authentication failed! Enable debug for more info! So I think + netsons.com is necessary, but where is my error? Sorry for my english I hope in your help ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Hello! My first installation, need some help for configuration!
Hello, this is my first 3d in this ML, first of all sorry for my terrible english. I need a TTS (trouble ticket system) with these features: - Automatic creation of ticket from email (customer send and email and otrs take it and do a ticket) - Automatic assignment of ticket based on mail-sender (if a mail come from Customer1 so assign to SupporterA if mail come from User2 assign to SupporterB etc etc) (for incoming email I use gmail (pop3) supp...@mycompany.com (provide from gmail.com) for outgoing email I use netsons.com). I did some search and I think otrs2 can do it... but I don't find any tutorial for configuration... (how to setup gmail pop3 for example, or how I can setup outgoing server mail.netsons.com, how I can do rules of email routing?) can someone give me help? I install it with apt system. Operating system: ubuntu server 8.04.2 (apache2, mysql5, phpmyadmin, lipapache2-mod-perl2-dev, libapache2-mod- php5) Thanks a lot, I hope in your help :-) and sorry again for my english. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
