[otrs] Missing something in main view
Greetings to all, Ok, I have RTFM and poured over the config files and I think I'm missing something. My boss wants to be able to see all the tickets (and queues) on the main display when he logs in. Can I do this? Thanks, Tom -- Thomas Earl Network Engineer & Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!'" --Jack Wilson ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Installation Problems...
> That is wrong. You will never be able to access this script from the > web interface. Here are the two aliases set in your config file: Are you sure? I hate to be the one that says the manual said, but ... The manual says... "Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this." Far be it me to speak out against the manual... :-) > > Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" > Alias /otrs/ "/opt/otrs/bin/cgi-bin/" > > As you can see, none of them point to a level high enough that the > contents of the "bin" directory would be in the apache file document > root. > > If you want to fetch email right away, do it from the command line: > > > /opt/otrs/bin/PostmasterPOP3.pl This worked. Thanks! Tom -- Thomas Earl Network Engineer & Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Installation Problems...
Sorry forgot some details... This is on a Fedora 2 core running Apache Server version: Apache/2.0.51 Server built: Nov 12 2004 10:10:20 Thanks, Tom -- Thomas Earl Network Engineer & Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!'" --Jack Wilson > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Thomas Earl > Sent: Saturday, December 04, 2004 2:42 PM > To: [EMAIL PROTECTED] > Subject: [otrs] Installation Problems... > > Greetings to all, > > Ok, I'm having a bit of trouble with my installation... > > 1. The manual section 1.3.3.3.1 says the following... > "Now write an email to one of the system email addresses. Enter this in > your > browser, it provides the email to OTRS. > http://localhost/obin/PostMasterPOP3.pl. We will later automate this." > > Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I > don't seem to have a /obin/ in my httpd.conf > > 2. Counting on #1 being a misprint, I'm going to > http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this > error... > > ==> /var/log/httpd/error_log <== > [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: > /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat > I'm not sure there it's getting this path from... > > Anyone know where this path might be coming from? > > Thanks, > > Tom > > -- > Thomas Earl > Network Engineer & Designer > Communications Access Center (CAC) > 1631 Miller Road > Flint, Michigan, 48503 > 248-705-7408 (cell) > 810-239-3112 (office) > > "Life is not a journey to the grave with the intention of arriving safely > in > a pretty and well preserved body, but rather to skid in broadside, > thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What > a > ride!!'" --Jack Wilson > > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f|r Ihr OTRS System? > => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Installation Problems...
Greetings to all, Ok, I'm having a bit of trouble with my installation... 1. The manual section 1.3.3.3.1 says the following... "Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this." Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I don't seem to have a /obin/ in my httpd.conf 2. Counting on #1 being a misprint, I'm going to http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this error... ==> /var/log/httpd/error_log <== [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat I'm not sure there it's getting this path from... Anyone know where this path might be coming from? Thanks, Tom -- Thomas Earl Network Engineer & Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!'" --Jack Wilson ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Root has lost admin permissions
I mistakenly removed permissions from root (and not given it to any other users) to the admin section. I fixed it this morning by dropping and rebuilding the otrs database. All fixed. Thanks for replying. Tom -- Thomas Earl Network Engineer & Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Jesse > Sent: Saturday, December 04, 2004 12:21 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Root has lost admin permissions > > Thomas Earl wrote: > > >Greetings to all, > > > >I'm working on getting OTRS config'd and I mistakenly removed root's > admin > >permissions. How do I fix this? > > > >Thanks, > > > >Tom > > > >-- > >Thomas Earl > >Network Engineer & Designer > >Communications Access Center (CAC) > >1631 Miller Road > >Flint, Michigan, 48503 > >248-705-7408 (cell) > >810-239-3112 (office) > > > >"Life is not a journey to the grave with the intention of arriving safely > in > >a pretty and well preserved body, but rather to skid in broadside, > >thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What > a > >ride!!'" --Jack Wilson > > > > > > > >___ > >OTRS mailing list: otrs - Webpage: http://otrs.org/ > >Archive: http://lists.otrs.org/pipermail/otrs > >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >Support oder Consulting für Ihr OTRS System? > >=> http://www.otrs.de/ > > > > > > > > > are you talking about to the database? Where were they removed? > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Root has lost admin permissions
Greetings to all, I'm working on getting OTRS config'd and I mistakenly removed root's admin permissions. How do I fix this? Thanks, Tom -- Thomas Earl Network Engineer & Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) "Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!'" --Jack Wilson ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
