[otrs] OTRS installation problem with mod_perl
Any advice would be appreciated, thank you.
Context:
OTRS 3.3.6 installation from source:
https://otrs.github.io/doc/manual/admin/3.3/en/html/manual-installation-of-otrs.html
Installing on an AWS server: Amazon Linux AMI (PV) 2014.03.1 - ami-fb8e9292
(64-bit)
Problem: Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl is failing
when executing in /etc/httpd/conf.d/otrs.conf
Please note the line numbers referenced for some of the files may be off due to
some debugging code I had added.
From: /var/log/httpd/error_log
[Thu Apr 24 13:50:45.854980 2014] [perl:error] [pid 2602] Cannot find current
script '/opt/' at /usr/share/perl5/FindBin.pm line 181.
BEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 181.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 29.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line
29.
Compilation failed in require at (eval 7) line 2.
...propagated at /usr/share/perl5/base.pm line 84.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 99.
Compilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line
69.
BEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl
line 69.
Compilation failed in require at (eval 2) line 1.
[Thu Apr 24 13:50:45.855024 2014] [perl:error] [pid 2602] Can't load Perl file:
/opt/otrs/scripts/apache2-perl-startup.pl for server
ip-XX-XXX-XX-XXX.ec2.internal:0, exiting...
From: stacktrace code inserted into /usr/share/perl5/FindBin.pm
Trace begun at /usr/share/perl5/FindBin.pm line 113
FindBin::init at /usr/share/perl5/FindBin.pm line 181
FindBin::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require FindBin.pm at /opt/otrs/Kernel/Config/Defaults.pm line 29
Kernel::Config::Defaults::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require Kernel/Config/Defaults.pm at (eval 7) line 2
eval 'require Kernel::Config::Defaults
;' at /usr/share/perl5/base.pm line 81
base::import('base', 'Kernel::Config::Defaults') called at
/opt/otrs/Kernel/Config.pm line 99
Kernel::Config::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require Kernel/Config.pm at /opt/otrs/scripts/apache2-perl-startup.pl line 69
main::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require /opt/otrs/scripts/apache2-perl-startup.pl at (eval 2) line 1
eval 'require q^@/opt/otrs/scripts/apache2-perl-startup.pl^@
;' at /usr/share/perl5/FindBin.pm line 181
From: some debugging code inserted into /usr/share/perl5/FindBin.pm
START INIT /usr/share/perl5/FindBin.pm
Thu Apr 24 13:53:41 UTC 2014
me - FindBin::init
parent - FindBin::BEGIN
script - /opt/
I can start up httpd and actually run OTRS if I disable mod_perl usage by
altering the IfModule perl_module line in /etc/httpd/conf.d/otrs.conf to
look for a module that does not exist. Version logged when starting: [Thu Apr
24 13:45:41.531835 2014] [mpm_prefork:notice] [pid 2530] AH00163: Apache/2.4.9
(Amazon) mod_perl/2.0.7 Perl/v5.16.3 configured -- resuming normal operations
That was actually my initial install and I did not notice mod_perl wasn't being
used until after installing and noticing the CGI accelerator was not active in
the '/otrs/index.pl?Action=AdminServiceCenter' page. What I had to do was
reference the module correctly in the otrs.conf: IfModule perl_module.
Once I did that I run into the problem I am describing now.
All instructions were adhered to and all prerequisites pass such as:
/opt/otrs/bin/otrs.CheckModules.pl
perl -cw /opt/otrs/bin/cgi-bin/index.pl
perl -cw /opt/otrs/bin/cgi-bin/customer.pl
perl -cw /opt/otrs/bin/otrs.PostMaster.pl
Does anyone have any advice or thoughts?
Here are the perl and httpd version info:
/
Summary of my perl5 (revision 5 version 16 subversion 3) configuration:
Platform:
osname=linux, osvers=2.6.18-164.el5az00, archname=x86_64-linux-thread-multi
uname='linux gobi-build-31002.sea31.amazon.com 2.6.18-164.el5az00 #1 smp
tue sep 15 14:19:07 edt 2009 x86_64 x86_64 x86_64 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2
-fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic
-Dccdlflags=-Wl,--enable-new-dtags -Dlddlflags=-shared -O2 -g -pipe -Wall
-Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector
--param=ssp-buffer-size=4 -m64 -mtune=generic -DDEBUGGING=-g -Dversion=5.16.3
-Dmyhostname=localhost -Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat,
Inc. -Dprefix=/usr -Dvendorprefix=/usr -Dsiteprefix=/usr/local
-Dsitelib=/usr/local/share/perl5 -Dsitearch=/usr/local/lib64/perl5
-Dprivlib=/usr/share/perl5 -Dvendorlib=/usr/share/perl5/vendor_perl
-Darchlib=/usr/lib64/perl5 -Dvendorarch=/usr/lib64/perl5/vendor_perl
Re: [otrs] installation problem on SUSE 11
Hi Sanjeev, Following is error in log file of apache2. [Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 110) line 3.\n [Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting... Thanks Regards Bharat _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of sanjeev rao Sent: Tuesday, January 27, 2009 12:40 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] installation problem on SUSE 11 i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
in other distro's it can be done as follows perl -MCPAN -e shell #install Apache2::Reload can you try similar for suse? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: RE: [otrs] installation problem on SUSE 11 To: sosweet_...@yahoo.com, 'User questions and discussions about OTRS.' otrs@otrs.org Date: Tuesday, January 27, 2009, 2:24 PM Hi Sanjeev, Following is error in log file of apache2. [Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 110) line 3.\n [Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting... Thanks Regards Bharat From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of sanjeev rao Sent: Tuesday, January 27, 2009 12:40 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] installation problem on SUSE 11 i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
Being a suse distro, yo can easily satisfy most of the requirements using yast. From command line type yast (command-lined) or yast2 (graphical), choose software management, insert the suse DVD and you'll be able to install any package needed. Which packages? Check http://doc.otrs.org/2.3/en/html/x414.html#installation-of-needed-perl-modulesand http://www.otrs.com/en/products/otrsitsm/system-requirements/ 2009/1/27 sanjeev rao sosweet_...@yahoo.com in other distro's it can be done as follows perl -MCPAN -e shell #install Apache2::Reload can you try similar for suse? --- On *Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com* wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: RE: [otrs] installation problem on SUSE 11 To: sosweet_...@yahoo.com, 'User questions and discussions about OTRS.' otrs@otrs.org Date: Tuesday, January 27, 2009, 2:24 PM Hi Sanjeev, Following is error in log file of apache2. [Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 110) line 3.\n [Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting... Thanks Regards Bharat -- *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *sanjeev rao *Sent:* Tuesday, January 27, 2009 12:40 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] installation problem on SUSE 11 i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On *Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com* wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Leonardo Certuche 301 284 6250 leonardo.certu...@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
RE: [otrs] Installation problem ?
Work-arounds: - Install older perl modules on Fedora 7 (already figured out in this list) - Use Fedora Core 6 - Use OTRS CVS version - Wait for 2.2.5... (I think -and hope- it will be released this month) Regards, Peter van Beugen Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alexis Gingras Verzonden: dinsdag 15 januari 2008 19:44 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Installation problem ? Yeah, After some research I saw that otrs add some problem with perl =5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen [EMAIL PROTECTED]: I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org . Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation problem ?
Thanks for the hints. After using the cvs version i got rid of the internal server error. But now i have Software Error: Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30. I looked into the doc if I missed something in the installation process but I don't think so. Im not sure what im doing wrong ! Thanks ! 2008/1/16, Peter van Beugen [EMAIL PROTECTED]: Work-arounds: - Install older perl modules on Fedora 7 (already figured out in this list) - Use Fedora Core 6 - Use OTRS CVS version - Wait for 2.2.5… (I think –and hope- it will be released this month….) Regards, Peter van Beugen *Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens *Alexis Gingras *Verzonden:* dinsdag 15 januari 2008 19:44 *Aan:* User questions and discussions about OTRS.org *Onderwerp:* Re: [otrs] Installation problem ? Yeah, After some research I saw that otrs add some problem with perl =5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen [EMAIL PROTECTED]: I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED][EMAIL PROTECTED]] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org . Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation problem ?
Alexis Gingras wrote: I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The installation went well. But when I log in I got a 500 internal server error. When i look at the otrs log file I got : [Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 127.0.0.1). Nothing there. Now I looked into the apache error_log and WOW : If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. You also could take a look at that line that is generating the errors. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation problem ?
If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation problem ?
I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation problem ?
Yeah, After some research I saw that otrs add some problem with perl =5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen [EMAIL PROTECTED]: I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: ***http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup*http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED][EMAIL PROTECTED]] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation problem ?
Hi, I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The installation went well. But when I log in I got a 500 internal server error. When i look at the otrs log file I got : [Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 127.0.0.1). Nothing there. Now I looked into the apache error_log and WOW : [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a7d6c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a857c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0957d4, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa09e520, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0950a8, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0x9c983d0, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a7f4c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa09efac, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0953a8, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a7b14, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0x9c983a0, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa09e88c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala . And it goes on and on. The last line is [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] Premature end of script headers: index.pl, referer: http://127.0.0.1/otrs/index.pl When I do the checkModule script I got : [EMAIL PROTECTED] /]# /opt/otrs/bin/otrs.checkModules CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok So im confuse ... Can anyone help me please? -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] installation problem
Greetings, I've had to upgrade to Apache2, so I'm trying to get OTRS to work with it. I can't, for the life of me, get past this problem I get when I run rcapache2: mail:/sw/Linux/Suse # rcapache2 start Starting httpd2 (prefork) Syntax error on line 10 of /etc/apache2/conf.d/otrs.conf: Invalid command 'PerlRequire', perhaps misspelled or defined by a module not included in the server configuration The command line was: /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf I've just run SuSEconfig and proceeded to the rcapache2 step. It's a Suse Enterprise v.9 system, with the following packages installed and verified: mail:/sw/Linux/Suse # rpm -qa|grep apache2 apache2-2.2.0-21.7 apache2-doc-2.0.49-27.8 apache2-prefork-2.2.0-21.7 apache2-worker-2.2.0-21 apache2-example-pages-2.0.49-27.8 apache2-mod_perl-2.0.3-12 mail:/sw/Linux/Suse # rpm -qa|grep otrs otrs-2.1.7-01 Can you please suggest some way out or some further diagnosing step? Thanks a lot, George I. Develekos Software Engineer Omilia Ltd.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] installation problem/question (follow-up)
When trying to hit my new ITRS install, I get:
Software error:
at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.
Looking at my Apache error log shows:
ERROR: /opt/otrs/RELEASE does not exist! This file is needed by
central system parts of OTRS, the system will not work without this
file.
[Wed Dec 06 09:26:10 2006] [error] at /var/www/otrs/Kernel/Config/
Defaults.pm line 1803.\n
However, my OTRS install is stored in /var/www/otrs, not /opt/otrs.
Looking at Defaults.pm shows the {Home} variable - this is clearly
the issue; {Home} is set to be /opt.
My question is: where does the {Home} value get set?___
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Re: [otrs] installation problem/question (follow-up)
Christopher Scott wrote:
When trying to hit my new ITRS install, I get:
Software error:
at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.
Looking at my Apache error log shows:
ERROR: /opt/otrs/RELEASE does not exist! This file is needed by
central system parts of OTRS, the system will not work without this
file.
[Wed Dec 06 09:26:10 2006] [error] at /var/www/otrs/Kernel/Config/
Defaults.pm line 1803.\n
However, my OTRS install is stored in /var/www/otrs, not /opt/otrs.
Looking at Defaults.pm shows the {Home} variable - this is clearly
the issue; {Home} is set to be /opt.
My question is: where does the {Home} value get set?
The SetPermissions.sh script might fix this for you. I guess you will
find it as /var/www/otrs/bin/SetPermissions.sh on your install:
/var/www/otrs/bin/SetPermissions.sh OTRS_HOMEDIR OTRS_USER
APACHE_USER
On my CentOS system I'd use '/opt/otrs otrs apache' as the three
arguments, but on your system the first argument would be /var/www/
otrs. Adjust otrs and apache if you use different users for that on
your install (I know for instance on Debian systems you'd use www-
data as APACHE_USER).
Nils Breunese.
___
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RE: [otrs] installation problem/question (follow-up)
You want to edit the Kernel/Config.pm and look for this part:
# #
# fs root directory
# #
$Self-{Home} = '/opt/ididntreadthemanual/otrs';
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Nils Breunese (Lemonbit)
Sent: Wednesday, December 06, 2006 11:24 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] installation problem/question (follow-up)
Christopher Scott wrote:
When trying to hit my new ITRS install, I get:
Software error:
at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.
Looking at my Apache error log shows:
ERROR: /opt/otrs/RELEASE does not exist! This file is needed by
central system parts of OTRS, the system will not work without this
file.
[Wed Dec 06 09:26:10 2006] [error] at /var/www/otrs/Kernel/Config/
Defaults.pm line 1803.\n
However, my OTRS install is stored in /var/www/otrs, not /opt/otrs.
Looking at Defaults.pm shows the {Home} variable - this is clearly the
issue; {Home} is set to be /opt.
My question is: where does the {Home} value get set?
The SetPermissions.sh script might fix this for you. I guess you will
find it as /var/www/otrs/bin/SetPermissions.sh on your install:
/var/www/otrs/bin/SetPermissions.sh OTRS_HOMEDIR OTRS_USER
APACHE_USER
On my CentOS system I'd use '/opt/otrs otrs apache' as the three
arguments, but on your system the first argument would be /var/www/
otrs. Adjust otrs and apache if you use different users for that on your
install (I know for instance on Debian systems you'd use www- data as
APACHE_USER).
Nils Breunese.
___
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___
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[otrs] installation problem/question
I'm a new user, looking forward to getting OTRS up-and-running.
Unfortunately, I've managed to get a bit stumped with my installation.
I'm using a RHEL box w/ Apache 2.0.53 and mod_perl2.
I've installed otrs under /var/www (we use a variety of subdomains,
each in its own directory under /var/www - OTRS will be
support.oursite.com).
I've gotten everything configured and my virtual server is
configured. However, when I try to hit OTRS I get:
Software error:
at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.
I don't even know where to begin with this...
My httpd.conf contains the following:
VirtualHost ###.###.###.###:80
DocumentRoot /var/www/otrs
ServerName support.oursite.com
# Directory /var/www/otrs
#allow from all
#Options +Indexes
# /Directory
# agent, admin and customer frontend
ScriptAlias /otrs/ /var/www/otrs/bin/cgi-bin/
Alias /otrs-web/ /var/www/otrs/var/httpd/htdocs/
# load all otrs modules
Perlrequire /var/www/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
Location /otrs
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
/Location
# directory settings
Directory /var/www/otrs/bin/cgi-bin/
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
/Directory
Directory /var/www/otrs/var/httpd/htdocs/
AllowOverride None
Order allow,deny
Allow from all
/Directory
# MaxRequestsPerChild (so no apache child will be to big!)
# MaxRequestsPerChild 400
/VirtualHost
and the scripts/apache2-perl-startup.pl looks like this:
#! /usr/bin/perl
use strict;
# make sure we are in a sane environment.
#$ENV{GATEWAY_INTERFACE} =~ /^CGI-Perl/ or die GATEWAY_INTERFACE not
Perl!;
# check $ENV{MOD_PERL}, $ENV{GATEWAY_INTERFACE} is deprecated for
mod_perl2
$ENV{MOD_PERL} =~ /mod_perl/ or die MOD_PERL not used!;
# set otrs lib path!
use lib /var/www/otrs;
use lib /var/www/otrs/Kernel/cpan-lib;
# pull in things we will use in most requests so it is read and compiled
# exactly once
#use CGI (); CGI-compile(':all');
use CGI (); CGI-compile(':cgi');
use CGI::Carp ();
# use Apache ();
use Apache::DBI ();
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'ar12row');
use DBI ();
# enable this if you use mysql
use DBD::mysql ();
# enable this if you use postgresql
#use DBD::Pg ();
# enable this if you use oracle
#use DBD::Oracle ();
(...etc...)
Can anybody offer me any suggestions? Thanks.
-Chris___
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Re: [otrs] Installation problem.
Hi David, On Tue, Jun 28, 2005 at 05:25:16PM -0400, David Chubb wrote: System Redhat 7.3 installed via RPM. I am having an issue running the Install.pl since I do not have a webbrowser (or any GUI at all) installed on the local machine. I am getting a 403 - Forbidden error when I try and run access it remotely. Normaly the installer.pl is accessible from other hosts. Looks like there is another problem with your webserver configuration. Please let me see the OTRS specific things from your webserver configuration. --David Chubb Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation problem.
System Redhat 7.3 installed via RPM. I am having an issue running the Install.pl since I do not have a webbrowser (or any GUI at all) installed on the local machine. I am getting a 403 - Forbidden error when I try and run access it remotely. How can I remove the restriction on having to run this file from the localhost? (for just long enough to get the system installed) --David Chubb Support Technician === VirPack 1715 Pratt Drive Suite 3600 Blacksburg, VA 24060 Phone: 540-961-9160 x58 Cell: 540-449-3308 E-mail: [EMAIL PROTECTED] === ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Rép. : [otrs] Installation problem
My problem is that otrs tells me that DBD::mysql is not install and if i try ton install it with CPAN : install DBD::mysql Perl CPAN tells me that DBD::mysql is already install What can i do ? Please help me ! regards vsa [EMAIL PROTECTED] 12/04/2005 14:38:34 Hi I try to install otrs on a redhat 7.2. the install control ask me to install mysql::DBD but it already installed and when i go to installer.pl i have : Software error: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib /home/wservir/otrs/bin/cgi-bin/../.. /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/wservir/otrs/bin/cgi-bin/../.. /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 20) line 3. Perhaps the DBD::mysql perl module hasn't been fully installed, or perhaps the capitalisation of 'mysql' isn't right. Available drivers: ADO, ExampleP, Multiplex, Pg, Proxy. at /home/wservir/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 174 can you help me about this ? regards vsa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: Rép. : [otrs] Installation problem
On Wed, 2005-04-13 at 15:00 +0200, Vincent SABOURDY wrote: My problem is that otrs tells me that DBD::mysql is not install and if i try ton install it with CPAN : install DBD::mysql Perl CPAN tells me that DBD::mysql is already install What can i do ? Please help me ! regards vsa [EMAIL PROTECTED] 12/04/2005 14:38:34 Hi I try to install otrs on a redhat 7.2. the install control ask me to install mysql::DBD but it already installed and when i go to installer.pl i have : Software error: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib /home/wservir/otrs/bin/cgi-bin/../.. /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/wservir/otrs/bin/cgi-bin/../.. /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 20) line 3. Perhaps the DBD::mysql perl module hasn't been fully installed, or perhaps the capitalisation of 'mysql' isn't right. Available drivers: ADO, ExampleP, Multiplex, Pg, Proxy. at /home/wservir/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 174 can you help me about this ? regards vsa Assuming you have a location issue with you perl modules. Run whatever is failing in a terminal, update to script to reflect the correct path of the perl module or move the pel module to where the script is looking for it. Ted ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation problem
Hi I try to install otrs on a redhat 7.2. the install control ask me to install mysql::DBD but it already installed and when i go to installer.pl i have : Software error: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib /home/wservir/otrs/bin/cgi-bin/../.. /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/wservir/otrs/bin/cgi-bin/../.. /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 20) line 3. Perhaps the DBD::mysql perl module hasn't been fully installed, or perhaps the capitalisation of 'mysql' isn't right. Available drivers: ADO, ExampleP, Multiplex, Pg, Proxy. at /home/wservir/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 174 can you help me about this ? regards vsa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem
You just need MySQL DBD perl module on your system On Apr 12, 2005 2:38 PM, Vincent SABOURDY [EMAIL PROTECTED] wrote: Hi I try to install otrs on a redhat 7.2. the install control ask me to install mysql::DBD but it already installed and when i go to installer.pl i have : Software error: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib /home/wservir/otrs/bin/cgi-bin/../.. /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/wservir/otrs/bin/cgi-bin/../.. /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 20) line 3. Perhaps the DBD::mysql perl module hasn't been fully installed, or perhaps the capitalisation of 'mysql' isn't right. Available drivers: ADO, ExampleP, Multiplex, Pg, Proxy. at /home/wservir/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 174 can you help me about this ? regards vsa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem on FreeBSD - SOLVED!
On Fri, Oct 08, 2004 at 08:44:11PM +0200, Robert Kehl wrote: Oskar Eyb schrieb: On access to index.pl and installer.pl the following error message appears in error_log: Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80. [...] You haven't got IPC installed. It didn't worke out because the Webserver runs in a jail. So I have to enable IPC with sysctl: # sysctl -w security.jail.sysvipc_allowed=1 see also http://www.freebsd.org/cgi/man.cgi?query=jailapropos=0sektion=0manpath=FreeBSD+5.2.1-RELEASE+and+Portsformat=html Greets, Oskar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem on FreeBSD
On Fri, Oct 08, 2004 at 08:44:11PM +0200, Robert Kehl wrote: You haven't got IPC installed. Do you mean the perl module(s)? Which of these I need for OTRS? ( http://cpan.org/modules/by-module/IPC/ ) And why is this not mentioned in the install-documentation at Software requirements? ? Greets, Oskar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem on FreeBSD
On Thu, Sep 30, 2004 at 02:38:03PM -0400, Brian wrote: On access to index.pl and installer.pl the following error message appears in error_log: Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80. [...] Perl v5.8.5 Did you get this to work? I'm a FreeBSD user and I have otrs running.. and just trying to get it working.. No. I've tryd now Version 1.3.1, but there's the same. On Feb. 2003 there was a user with the same error... http://www.mail-archive.com/[EMAIL PROTECTED]/msg00893.html But unfortunately without a solution. All required perl modules (expect GD stuff) is installed. Maybe one of the developers can help us... On the website is written [...]and tested on [...] FreeBSD, ... and discover the secret behind installation on FreeBSD. Greets, Oskar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Installation problem on FreeBSD
Hello! I've tryd to install otrs on a FreeBSD server. On access to index.pl and installer.pl the following error message appears in error_log: Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80. without the line Perlrequire /opt/otrs/scripts/apache-perl-startup.pl in httpd.conf the message is slightly different: Function not implemented at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 80. Installation-source: otrs-1.3.0-beta4.tar.gz Perl v5.8.5 Whats wrong? Cheers, Oskar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem on FreeBSD
Oskar Eyb wrote: Hello! I've tryd to install otrs on a FreeBSD server. On access to index.pl and installer.pl the following error message appears in error_log: Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80. without the line Perlrequire /opt/otrs/scripts/apache-perl-startup.pl in httpd.conf the message is slightly different: Function not implemented at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 80. Installation-source: otrs-1.3.0-beta4.tar.gz Perl v5.8.5 Whats wrong? Did you get this to work? I'm a FreeBSD user and I have otrs running.. and just trying to get it working.. I have 1.3.1 and apache 1.3.31 and perl 5.6.1 on a 4.10 box with mod_perl 1.29 - Brian ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
